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4.3 out of 5

"The cost per night was a bargain compared to other hotels in the area. The hotel is very nice. Room was very nice. Walking to the heart of downtown wa ... " More

By a verified traveler on Thu 17 Mar 2022

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Hotel Description

4-star hotel near Canal Street

New Orleans Central Business District stay

At this New Orleans Central Business District hotel, you'll be well placed to visit Canal Street and Royal Street, both within a 5-minute walk. Bourbon Street and Harrah's New Orleans Casino are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 19 conference rooms, 24-hour business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free WiFi.

Free WiFi, LCD TVs

Boasting comforts like Egyptian cotton sheets and down comforters, the 484 guestrooms also offer free WiFi and LCD TVs with cable channels. 24-hour room service, minibars, and coffee/tea makers are also available.

Room, 2 Queen Beds, Accessible (Mobility, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$159* Per night/room May 30 - May 31

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Intercontinental, Suite

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible (Mobility, Roll In Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

InterContinental New Orleans, an IHG Hotel ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental New Orleans, an IHG Hotel

Everyone (13) Couples (2) Family (4)
5 out of 5
The cost per night was a bargain compared to other hotels in the area. The hotel is very nice. Room was very nice. Walking to the heart of downtown was great. Parking in the garage next to the hotel was a bargain compared to other hotels. I honestly can't think of one complaint.

Posted by on Mar 17, 2022

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Comment from Hotel Management

Mar 23, 2022 by Cierra M.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5
Awesome hotel. We will definitely be staying at the intercontinental for all of our New Orleans trips.

Posted by , from guntown on Feb 28, 2022

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Comment from Hotel Management

Mar 3, 2022 by Vivian M.

Hi Monica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

1 out of 5
My tub was full of lime, and I couldn't get hot water for a bath. I missed the engineer, because I had to go to the lobby to get food from a local pizza place became I spent all afternoon and evening trying to take a bath. My first days wake up call didn't come and I was offered lots of sorrys but nothing else

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 18, 2021 by Janeth L.

Hi, Thank you for taking time to review our hotel. We really appreciate you bringing this to our attention as we are always looking for a way to improve and provide the best possible experience for our guests. We hope you give us another try and second opportunity to earn that perfect score!

5 out of 5

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 22, 2021 by Prashant D

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

1 out of 5

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 21, 2021 by Janeth L.

Hi, Thank you for taking time to review our hotel. We hope to see you again very soon and earn that perfect score.

5 out of 5
Nicely decorated hotel in the center of all attractions.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 20, 2021 by Vivian M.

Hi , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

1 out of 5
I did not like the additional fees & accidentally being over charged on my debit card!

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 16, 2021 by Vivian

Thank you for taking time to review our hotel. We really appreciate you bringing this to our attention as we are always looking for way to improve and provide the best possible experience for our guests. We hope you give us another try and second opportunity to earn that perfect score!

4 out of 5
The check in experience was AWESOME ( I check in April 9.. @ 1:30 PM) the staff in 9 rooms .. with under 15 minutes time.. my guests/ cousin was all on the 7 floorLocate was on point,

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 18, 2021 by Vivian

Thank you for the review of our hotel! We really appreciate your feedback on this as we are always looking for ways to provide the best possible experience for our guests. We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by Gina C.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5

Posted by on Mar 26, 2021

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Comment from Hotel Management

Apr 6, 2021 by Gina C.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

About the InterContinental New Orleans, an IHG Hotel

Location 444 Saint Charles Ave, New Orleans, LA 70130

Property Features

InterContinental New Orleans, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 32487 square feet (3018 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly InterContinental New Orleans, an IHG Hotel. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 484 guestrooms or units
  • 14 levels
  • 32487 sq ft of conference space
  • 3018 sq m of conference space
  • Built in 1984
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental New Orleans, an IHG Hotel offers 484 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.

InterContinental New Orleans, an IHG Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 5:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per accommodation, per stay, plus a one-time cleaning fee of USD 100 and a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 35.09 per person (approximately)
  • Valet parking fee: USD 47.00 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental New Orleans Hotel
  • InterContinental Hotel New Orleans
  • InterContinental New Orleans
  • New Orleans InterContinental

You should know

  • The seasonal pool will open in April and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.