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4.3 out of 5

"NO POOL😕 NO NIGHT LOUNGE ☹️ THE ONLY REASON WE BOOKED HERE WAS FOR THE POOL…..NOT HAPPY!! " More

By a verified traveler on Tue 29 Aug 2023

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Hotel Description

4-star hotel near Canal Street

New Orleans Central Business District stay

Within a 10-minute walk of this New Orleans Central Business District hotel, you'll find Canal Street and Bourbon Street. Also, Harrah's New Orleans Casino is within half a mile (1 km) and Ernest N. Morial Convention Center is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a seasonal outdoor pool on site, and a 24-hour front desk and a rooftop terrace are also provided.

Classic Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$176* Per night/room Oct 2 - Oct 3

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Classic Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

InterContinental New Orleans, an IHG Hotel ratings based on 21 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental New Orleans, an IHG Hotel

Everyone (12) Couples (4) Family (4)
5 out of 5

Posted by on Sep 3, 2023

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Comment from Hotel Management

Sep 24, 2023 by Matt

Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We hope to welcome you back again in the future.

5 out of 5

Posted by on Sep 2, 2023

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Comment from Hotel Management

Sep 24, 2023 by Matt

Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We hope to welcome you back again in the future.

4 out of 5
NO POOL😕 NO NIGHT LOUNGE ☹️ THE ONLY REASON WE BOOKED HERE WAS FOR THE POOL…..NOT HAPPY!!

Posted by on Aug 29, 2023

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Comment from Hotel Management

Aug 29, 2023 by Matt

Thank you for taking the time to share feedback about your stay. Sorry about the pool. Our pump went out unexpectedly and we just received the parts needed to repair. Hope you will give us a second chance in the future.

5 out of 5

Posted by on Aug 27, 2023

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Comment from Hotel Management

Sep 16, 2023 by front desk

We appreciate your feedback. We hope to see you again.

5 out of 5
Great place very convenient and close to everything Good pool and dining

Posted by , from BROOKLYN on Aug 7, 2023

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Comment from Hotel Management

Aug 7, 2023 by Matt

Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

5 out of 5

Posted by on Jun 9, 2023

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Comment from Hotel Management

Jun 29, 2023 by Matt

Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here. Look forward to welcoming you back in the future.

5 out of 5
great hotel

Posted by on Apr 17, 2023

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Comment from Hotel Management

Apr 17, 2023 by Matt

Thank you for taking the time to share feedback about your stay. Happy you enjoyed everything. Hope to welcome you back again in the future.

5 out of 5

Posted by on Mar 19, 2023

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Comment from Hotel Management

Mar 20, 2023 by Andrew

Cara,Thank you for staying with us and for your 5/5 rating. We are glad that you enjoyed your stay, and we hope to serve you next time you are in New Orleans.

5 out of 5
The staff here are great

Posted by on Nov 26, 2022

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Comment from Hotel Management

Nov 27, 2022 by Andrew

Thank you for staying with us and for leaving a great review. We hope to see you again next time you are in New Orleans.

5 out of 5
Great property

Posted by on Aug 23, 2022

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Comment from Hotel Management

Aug 31, 2022 by Brian T

Reginald,Thanks for the great review. We're so glad you liked the property.

About the InterContinental New Orleans, an IHG Hotel

Location 444 Saint Charles Ave, New Orleans, LA 70130

Renovations + Closures

The following facilities or services will be unavailable from August 13 2023 to September 3 2023 (dates subject to change):

  • Swimming pool

Property Features

InterContinental New Orleans, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 19 meeting rooms. Event space at this hotel measures 33000 square feet (3066 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly InterContinental New Orleans, an IHG Hotel. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 484 guestrooms or units
  • 14 levels
  • 33000 sq ft of conference space
  • 3066 sq m of conference space
  • Built in 1984
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.8 km / 1.1 mi)
  • Metro station: St. Charles at Union Streetcar Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental New Orleans, an IHG Hotel offers 484 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.

InterContinental New Orleans, an IHG Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per accommodation, per stay, plus a one-time cleaning fee of USD 100 and a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35.09 per person
  • Valet parking fee: USD 47.00 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental New Orleans Hotel
  • InterContinental Hotel New Orleans
  • InterContinental New Orleans
  • New Orleans InterContinental

You should know

  • The seasonal pool will open in April and close in October.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.