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4.3 out of 5

"The air conditioner wouldn't work consistently, it made it impossible to rest The pillows weren't comfortable at all There needs to be signs by the el ... " More

By a verified traveler on Tue 27 Jul 2021

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Hotel Description

4-star hotel near Canal Street

Heart of New Orleans

Within a 10-minute walk of this New Orleans Central Business District hotel, you'll find Canal Street and Caesars New Orleans Casino. Also, Bourbon Street is within half a mile (1 km) and Caesars Superdome is within 2 miles (3 km).

Renovated in 2021

This smoke-free hotel's 3 restaurants, 2 bars/lounges, and 24-hour gym are some of the featured amenities. WiFi in public areas is free. Valet parking, a coffee shop, and dry cleaning are also offered.

Room, 1 King Bed (Essential)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$169* Per night/room Apr 28 - Apr 29

Premium Room, Multiple Beds (Historic)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Room, 1 King Bed (Historic)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Essential Historic)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Beche)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Kimpton Hotel Fontenot, an IHG Hotel ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Kimpton Hotel Fontenot, an IHG Hotel

Everyone (3) Couples (1)
2 out of 5
Was good, could be better. I booked through a third party vendor which apparently is a crime level infraction at this place. There are so many contingencies and explanations as to why I’m currently sitting with no final folio (not one provided at checkout nor one emailed to me) and over $900 in incidental fees ($450 posted to my account & $450 still pending). I booked a package that included breakfast for two. Typically at properties that means you get a basic level credit added to your folio at on property restaurants. When I checked out they told me because it was just me in the room, despite the multiple trips to both property restaurants, I only get credit for one person. Whaaaaa? Okay. When I checked in, I specifically asked about that credit and was told that I could apply it to breakfast on day one and the second day of my stay. When I inquired about the breakfast credit I was told I would receive, Nicki acted as though adding the credit for one was doing me a favor despite what the lovely woman upon checking in, Michelle, told me. Michelle is this place’s saving grace. My final bill was $178, how and why they added an additional $722 in charges to me and expect me to keep calm is beyond me. The hotel is of no help and when I return, I will choose another property that is dog friendly as I usually select Kimptons for this reason. The new Virgin hotel does not charge for pets. FYI.

Posted by on Aug 9, 2022

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Comment from Hotel Management

Oct 11, 2022 by Raye Ross

Hi Kyla, please get in touch with our accounting team regarding your billing concerns.

5 out of 5

Posted by , from ATLANTA on Jun 19, 2022

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5 out of 5
.

Posted by , from Buda on May 5, 2022

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Comment from Hotel Management

May 8, 2022 by Dixie Krauss, AGM

Thank you, Melinda! We are glad you had a great stay and we hope to have you back again soon.

5 out of 5
The air conditioner wouldn't work consistently, it made it impossible to rest The pillows weren't comfortable at all There needs to be signs by the elevators expressing the amount of people that should be on the elevator at one time One of our towels had blood spots on it, which clearly should be taken out of rotation and thrown away

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 28, 2021 by Dixie Krauss, AGM

Thank you for the feedback and glad to know you enjoyed your stay overall. We take pride in the cleanliness of the hotel and have a regularly planned preventative maintenance program in place. That being said, we hope next time you'll give us a chance to fix it while you are with us - we want to ensure our guests have an exceptional visit and when something goes wrong, we hope to make it right before you depart. There is signage in the elevator and around the hotel promoting social distancing and we continue to monitor our local governmental guidance as it relates to COVID. Thank you again for staying and we hope you will be back soon!

About the Kimpton Hotel Fontenot, an IHG Hotel

Location 501 Tchoupitoulas St, New Orleans, LA 70130

Property Features

Kimpton Hotel Fontenot, an IHG Hotel offers its guests a 24-hour fitness center and complimentary bicycles. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at Kimpton Hotel Fontenot, an IHG Hotel. Parking is available for a fee. A complete renovation of Kimpton Hotel Fontenot, an IHG Hotel was completed in March 2021. This 4-star New Orleans hotel is smoke free.

  • 208 guestrooms or units
  • 17 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Manager's reception (free)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.6 km / 1 mi)
  • Metro station: Canal at South Peters Stop (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Kimpton Hotel Fontenot, an IHG Hotel offers 208 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Pillowtop beds
  • Minibar
  • Television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Frette Italian linens
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception daily.

Peacock Room - This cocktail bar serves breakfast, brunch, lunch, and dinner.

Gospel Coffee - Onsite coffee shop. Open daily.

King Brasserie - Onsite brasserie. Open select days.

King Bar - Onsite bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Hiking/biking trails nearby
  • Casino nearby
  • Boat tours nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Comprehensive food waste policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Pets allowed (no fees)
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8–25 per person
  • Valet parking fee: USD 55.13 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.