"Room had a phone that did not work , tv worked on one station then later did not work at all. Called front desk for help , said he was coming never di ... " More
Central City stay
With a stay at this Central City hotel, you'll be within half a mile (1 km) of National World War II Museum and 2 miles (3 km) of Ernest N. Morial Convention Center. Caesars Superdome and Bourbon Street are also within 2 miles (3 km).
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.
May 28, 2023 by Tiffany Diaspro
Thank you for your review. We look forward to your next stay with us.
Mar 13, 2023 by Trase Ammons - General Manager
Hi Andrew,Thank you for sharing your feedback with us. I am sorry your stay was not up to your expectations. I trust our team was able to deliver prompt solutions to your issues.
Feb 28, 2023 by Trase Ammons - General Manager
Thank you for taking the time to share your feedback with us. We are so glad you had an amazing experience here at the Maison St Charles. We hope to see you back again soon!
Nov 28, 2022 by Trase Ammons - General Manager
Hi Robert,Thank you for sharing your feedback. I have opened a maintenance ticket for the issues you experienced with the TV and phone, and I want to apologize that no one was able to remedy these issues during your stay. I hope you will come visit us again the next time you visit New Orleans.
Jul 14, 2022 by Trase Ammons - General Manager
Thank you for sharing your feedback, Rachel. I am so glad you enjoyed our breakfast. Our hotel does date back to 1842 and has mixture of newer buildings, I hope you come back and see us finish up our final touches from the last hurricane renovation as we work hard to update our beautiful property.
Jun 20, 2022 by Trase Ammons - General Manager
Hi Sean I am very sorry that you left with this opinion of our hotel. Most of our guest really enjoy our historic complex and friendly staff, not to mention the pool, courtyards and hotel's great location on the streetcar line. I hope you will give us another opportunity in the future to host you again.
May 18, 2022 by Hotel Management
I appreciate you writing a review. I do wish you said something while you were with us. It's our desire that every guest has a pleasant stay and clearly, we missed the mark with yours. I am very sorry for that. I will certainly address the issues you had and make sure my team rectifies them quickly. Thank you again for the review. Sincerely,
May 6, 2022 by Trase Ammons - General Manager
Thank you , Billy, for sharing your feedback with us. I really appreciate you insights, and we have scheduled shower chairs to be included in all accessible rooms moving forward. We are also going to see about some additional modifications to these rooms. We hope you will continue to make Maison St Charles your home away from home!
Maison Saint Charles by Hotel RL offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Maison Saint Charles by Hotel RL. Limited parking is available for a fee and is offered on a first-come, first-served basis.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)
Maison Saint Charles by Hotel RL offers 130 air-conditioned accommodations with safes and complimentary newspapers. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
For a fee, guests can enjoy to-go breakfast on weekdays from 8:00 AM to 10:00 AM and on weekends from 9:00 AM to 10:00 AM.
Mr. Eds Seafood - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.