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Sheraton Metairie - New Orleans Hotel

3.5-star property
4 Galleria Blvd, Metairie, LA 1-855-201-7819
3.5 out of 5
See all 20 travelocity Reviews

"Excellent suite, staff at front desk and restaurant extremely helpful and friendly " More

By a verified traveler on Mon 17 Oct 2022

Points Of Interest

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Hotel Description

3.5-star guestrooms with comfy beds

Close to airport

You'll be within half a mile (1 km) of Metairie Business District and 2 miles (3 km) of Lakeside Shopping Center with a stay here. Clearview Mall and Lake Pontchartrain are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and concierge services.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$116* Per night/room Jun 8 - Jun 9

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Metairie - New Orleans Hotel ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Metairie - New Orleans Hotel

Everyone (12) Family (8)
3 out of 5

Posted by on Mar 19, 2023

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5 out of 5
Excellent suite, staff at front desk and restaurant extremely helpful and friendly

Posted by on Oct 17, 2022

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5 out of 5
Quiet, comfortable.

Posted by , from Des Moines on May 15, 2022

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4 out of 5
Overall very good. The rooms were quiet, clean, and comfortable. My one complaint was that the air in the rooms, and the building in general, felt stuffy.

Posted by , from Des Moines on May 15, 2022

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3 out of 5
The property is in need of renovation and was very dirty in places. Linda at the front desk saved this stay from being worse. They advertised an airport shuttle which they have discontinued. Linda assisted with transportation, but wouldn't recommend staying here until things are improved.

Posted by on Apr 8, 2022

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5 out of 5

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 22, 2021 by GM

Thank you for your feedback and Thank you for choosing the Sheraton Metairie.

2 out of 5
Thermostat was broken, toilet didn’t work, room was freezing and the staff “didn’t have access to blankets”, noisy at night. And they forgot to bring my breakfast.

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 4, 2019 by FOM

Thank you for your feedback

1 out of 5
The carpet inside the hotel room was terrible and the hotel card did not work for the 3rd floor garage door entry.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Aug 2, 2019 by FOM

Thank you for your feedback

5 out of 5
I loved the location, pool, fitness area, cleanliness, and club level food.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 24, 2019 by Veronica

Thank you for your feedback

3 out of 5
Once in our room. A staff came in & I mean just walked in our room with their own key. They didn't have the room in their system as occupied. Scared the crap out of us!

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by FOM

Thank you for your feedback

About the Sheraton Metairie - New Orleans Hotel

Location 4 Galleria Blvd, Metairie, LA 70001

Renovations + Closures

The property will be renovating from February 1 2023 to August 31 2023 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Sheraton Metairie - New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 9977 square feet (927 square meters) and includes a conference center. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Sheraton Metairie - New Orleans Hotel. This 3.5-star Metairie hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 7 levels
  • 9977 sq ft of conference space
  • 927 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Room Amenities

Sheraton Metairie - New Orleans Hotel offers 181 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • LCD television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Zuby's Restaurant - This family restaurant specializes in Cajun/Creole cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Casino nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10–20 per person
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metairie Hotel New Orleans
  • Metairie Sheraton
  • Sheraton Hotel Metairie
  • Sheraton Hotel Metairie New Orleans
  • Sheraton Metairie
  • Sheraton Metairie Hotel
  • Sheraton Metairie Hotel New Orleans
  • Sheraton Metairie New Orleans
  • Sheraton Metairie New Orleans Hotel
  • Sheraton New Orleans Metairie
  • Sheraton Metairie New Orleans Hotel Metairie
  • Sheraton Metairie New Orleans
  • Sheraton Metairie - New Orleans Hotel Hotel
  • Sheraton Metairie - New Orleans Hotel Metairie
  • Sheraton Metairie - New Orleans Hotel Hotel Metairie

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.