Travelocity Verified Review
"Where shall I begin...... Received our room (411) and proceeded to place towels on the towel holder and the holder fell off the wall, while using the restroom the paper holder fell off the wall. After fixing the holders, the following day both my wife and had to take cold showers. Went to the front desk to inform them a male employee asked if we had premiere room or not, after telling him we did not... he stated that it was a safety issue. We then informed him that if felt like the pool water, at which he stated " that's 84 degrees. The human body is 98.6 degrees. The showers were COLD! He then made the remark " It must be because we have to many people here". The night staff was great, the day shift people wouldn't knowledge you until you said hello to them, it was a very bad experience."
A verified traveler stayed at Berlin Encore Hotel & Suites