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Ace Hotel New York

4-star property
20 West 29th Street, New York, NY 1-855-201-7819
4.9 out of 5
Exceptional!
See all 9 travelocity Reviews

"Chic NYC hotel. Great entertainment in lobby nightly. Great bar and lounge area. " More

By a verified traveler on Tue 15 Oct 2019

Points Of Interest

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Hotel Description

4-star hotel near 5th Avenue

Heart of New York

Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Empire State Building. Also, Madison Square Garden is within half a mile (1 km) and Broadway is within 2 miles (3 km).

Dining, 24-hour fitness

This hotel features 2 coffee shops/cafes and a 24-hour gym. Enjoy a meal from the restaurant and perks like free WiFi. There's a bar/lounge on site, and concierge services and free newspapers are also provided.

Standard Room, 1 Double Bed, Multiple View (Single)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$229* Per night/room Jul 2 - Jul 3

Superior Room, 1 King Bed (Loft Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed (Small)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, City View (Large)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Medium King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed (Medium Queen)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Ace Hotel New York ratings based on 9 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ace Hotel New York

Everyone (7) Family (2)
5 out of 5

Posted by on Nov 18, 2022

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Comment from Hotel Management

Mar 7, 2023 by David Spillane - Director of Rooms Division

Hello Adriana,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

5 out of 5
Staff, location

Posted by on Oct 28, 2021

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Comment from Hotel Management

Oct 29, 2021 by Ace Team

Hey Diana! Thank you for taking the time to leave your feedback, it is greatly appreciated. Glad you enjoyed your stay with us, hope to see you again soon! All the best, David + Team Ace

4 out of 5

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 28, 2019 by Kodie + Front Desk Team

Hi! Thanks for your feedback, we really appreciate it. We're so glad you enjoyed the hotel and we were happy to have you. Please don't hesitate to reach out if you have any other questions or need assistance with anything. Our team is here 24/7 for anything you may need. Cheers!

5 out of 5
Chic NYC hotel. Great entertainment in lobby nightly. Great bar and lounge area.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Kodie + Front Desk Team

Hi! Thanks so much for your feedback, we really appreciate it. We're so glad you enjoyed the hotel and we were happy to have you. Please don't hesitate to reach out if you have any other questions. Cheers and we hope to see you back again soon!

5 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by Kodie + Front Desk Team

Hi! Thanks for the feedback, we really appreciate it. We're so glad you enjoyed the hotel. Please let us know if you need anything else and we hope to see you back again soon. Cheers!

5 out of 5

Posted by on May 3, 2019

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Comment from Hotel Management

May 15, 2019 by Christopher C.

Hi there! Thanks for the awesome feedback. Hope to see you again sometime soon. All the best, Christopher C. Front Office Team

5 out of 5

Posted by on Mar 2, 2019

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Comment from Hotel Management

Apr 3, 2019 by Christopher C.

Hey there! Thanks for the feedback. We're glad you enjoyed your stay. Looking forward to seeing you again! All the best, Christopher C. Front Office Team

5 out of 5
Great location and staff was very responsive to all requests. I enjoyed my morning coffee and pastry from the Stumptown coffee shop located in the hotel. It was great to start my day with the paper and coffee in the very welcoming hotel lobby. Room was great and certainly big enough for two people to share as both my son and I are over 6'2". All in all a great experience and well priced!

Posted by on Nov 27, 2018

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Comment from Hotel Management

Nov 27, 2018 by Andy Plants

Thank you very much for taking sometime out to give us your feedback. We are super happy to hear how your experience was here at ACE NY. Hope to see you again sooner than later.

5 out of 5
Excellent place to stay in an excellent location. No more than a few streets walk to three different subway lines and a short walk to Penn Sta if you fly into EWR and take the train to Manhattan (very cheap and convenient way to get back and forth from the airport). Excellent restaurants on the ground floor, lively lobby area no pretense. And did I mention the location. Yes, excellent location for getting around Manhattan.

Posted by , from Here on Oct 2, 2018

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Comment from Hotel Management

Oct 3, 2018 by Alex P.

Hello Matthew! Thank you for the lovely review! We're glad to hear that you enjoyed your room. We hope to see you again very soon! Best, Alex + Ace

About the Ace Hotel New York

Location 20 West 29th Street, New York, NY 10001

Property Features

There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and concierge services are also featured at Ace Hotel New York. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 280 guestrooms or units
  • 12 levels
  • 2 coffee shops
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: New York W 32nd St. Station (0.4 km / 0.3 mi)
  • Metro station: 28 St. Station (Broadway) (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ace Hotel New York offers 280 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Minibar
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.

Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at noon
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 51.64 per night.

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15–30 per person
  • Self parking fee: USD 65.00 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 51.64 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ace Hotel
  • Ace Hotel New York
  • Ace New York
  • New York Ace Hotel
  • Ace Hotel New York City
  • Ace Hotel New York City
  • Ace Hotel New York Hotel
  • Ace Hotel New York New York
  • Ace Hotel New York Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.