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View from Room
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
View from Room

Guest reviews

4.7 out of 5 Exceptional
1,627 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Air Conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Map

Explore the area

Popular LocationTimes Square3 min walk
Popular LocationBroadway6 min walk
Popular LocationRockefeller Center7 min walk
AirportNew York, NY (JFK-John F. Kennedy Intl.)43 min drive

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About this area

New York

Located in New York's Midtown neighborhood, citizenM New York Times Square is in the city center and near a metro station. Broadway Theatre and Gershwin Theater are cultural highlights, and some of the area's popular attractions include Madame Tussauds Wax Museum and Central Park Zoo. Check out an event or a game at Madison Square Garden, and consider making time for American Museum of Natural History, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's central location for the sightseeing. It's also convenient to public transportation: 49th St. Station is 5 minutes by foot and 50 St. Station (Broadway) is 5 minutes.
View in a map
Popular Location

What's nearby

  • Times Square - 3 min walk
  • Broadway - 6 min walk
  • Rockefeller Center - 7 min walk
  • Museum of Modern Art - 10 min walk
  • Bryant Park - 14 min walk

Getting around

  • 49th St. Station - 5 min walk
  • New York W 32nd St. Station - 19 min walk
  • AirportJohn F. Kennedy Intl. Airport (JFK) - 43 min drive

Restaurants

  • CanteenM grab and go – Open daily. Open 24 hours.
  • CloudM – Open daily.

About this property

citizenM New York Times Square

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli, and a 24-hour business center are onsite. All 230 soundproofed rooms feature free WiFi and tablet computers. For a bit of entertainment, guests will find Smart TVs with digital channels, and other amenities include iPod docks and premium bedding.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • Parking nearby: USD 45 per day

Food and drink

  • To-go breakfast available for a fee daily 6 AM–11 AM: USD 9.95 per person
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch Smart TV
  • Digital channels
  • iPod dock
  • Tablet computer

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 9.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Nearby parking fee: USD 45 per day
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

We should mention

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
A car is not required for transportation to and from this property
4.7
Exceptional
1,627 reviews
5 - Excellent
1,260
4 - Good
283
3 - Okay
49
2 - Poor
21
1 - Terrible
14

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
ts was nice but TV was lagging and volume dint
Had trouble getting the volume on the TV to work in the movie was lagging. I was there for a one night . I was not offered any credit after contacting . Whatever
Stayed 1 night in Oct 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Service Ever!!!!!!!!!!!!!
Everything was amazing the room service, they way the employees treat you, how helpful they are, and the hotel itself looked very nice and clean and extremely sanitized i want to reccomend this to anyone who decides to book a hotel go to this one right here
Stayed 3 nights in Oct 2020

3/5 Okay

Traveled with partner
Location and environment were fine, but not the size of the rooms
Stayed 4 nights in Oct 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel service was amazing. Hotel was very clean and sanitized
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

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