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Hotel Central Times Square

3.5-star property
341 West 36th Street, New York, NY 1-855-201-7819

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3.6 out of 5
Good!
See all 20 Travelocity Reviews

"The hallways & rooms had a strong perfume smell. I left the staff know & nothing was done. I had to open a window to air it out. The room needs remod ... " More

By a verified traveler on Thu 06 Feb 2020

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Hotel Description

3.5-star hotel near Times Square

Heart of New York

Within a 10-minute walk of this Midtown hotel, you'll find Times Square and Jacob K. Javits Convention Center. Herald Square and Madison Square Garden are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, business center, and valet parking. Self parking, a coffee shop, and WiFi in public areas are also offered.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 224 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include MP3 docks, refrigerators, and room service.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$74* Per night/room Jan 3 - Jan 4

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Central Times Square ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Central Times Square

Everyone (14) Couples (4) Family (3)
1 out of 5
The hotel did not have our reservation, waited 45 minutes to check in. Staff was unprofessional and acted as if I made the error. Finally get to our room, horrible, outdated and nothing like the photos. Also I think they gave my room away.Towels smelled like chlorine and hard. Upon checkout another catastophe, come to find out they charged someone elses room service to my credit card and told me to wait 7-10 bus days for a refund..then again acted as if I did something wrong, the employee rose their voice and kept interrupting my boyfriend when he was trying to explain the problem. While waiting I spoke to anotner guest coming from England who had an even more horrific experience and was left to find another hotel!!! I will never stay at this Double Tree Hilton Hotel Ever!! Worst NY hotel experience I ever had, we even checked out early to go home. I am very disappointed in the hotel for having hired such unprofessional people with no customer service.

Posted by , from New Jersey on Feb 20, 2020

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Comment from Hotel Management

Feb 23, 2020 by Grace

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the hotel that need updating.

3 out of 5
The hallways & rooms had a strong perfume smell. I left the staff know & nothing was done. I had to open a window to air it out. The room needs remodeled. The wood desk is very worn. Beds & linens clean.

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 9, 2020 by Front Office Manager

Thank you for posting a review of your recent stay with us. We apologize for not meeting your expectations this time. We are committed to improving to deliver greater service to you and all of our guests. Please stay with us again soon.

5 out of 5
Staff super friendly, room clean and comfy overall EXCELLENT

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 4, 2020 by Front Office manager

Thank you for posting a review of your recent stay with us. We apologize for not meeting your expectations this time. We are committed to improving to deliver greater service to you and all of our guests. Please stay with us again soon.

4 out of 5
Close to transportation and shopping but buildings on the street always seen to be under construction and scaffolding.

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 10, 2019 by Front Office Manager

Thank you for posting a review of your recent stay with us. Please stay with us again soon.

2 out of 5
Only 2 elevators for 26 floors, delivery & hotel staff would tie up the 2 elevators for long periods of time. Numerous times took stairs 7 floors. Restaurant is a joke. Somtime breakfast buffet had food other times ver little. No staff checking food levels. Several times tables never wipe off just moved dirty plates to a different table to accommodate the next round of breakfast crowd. On first day our toliet ran nonstop, called report 5 days later when we left no one had come to fix.

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 7, 2019 by alex

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback. Sincerely, Alexis Acevedo Front office supervisor Alexis.acevedo@HILTON.COM 2125428990

5 out of 5
Everything was good, nice, cozy what made my stay pleasant

Posted by on Jul 9, 2019

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Comment from Hotel Management

Aug 7, 2019 by alex

thank you

3 out of 5
I didn’t like how my room had no hot water the first morning and we had to call 3 times to get it fixed. Also I didn’t like how the staff member on duty that morning was trying to make us feel like we were over reacting for not having hot water. All we did was asked to get the engineer back in our room or if need be switch us rooms so we can have hot water. Also it just sucked that we were on the 25th floor and the elevators were going in and out so it would take about 10mins to get an elevator to go down.

Posted by on Feb 11, 2019

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Comment from Hotel Management

Mar 12, 2019 by Paola S. - Guest Experience Coodinator

Thank you for posting a review of your recent stay with us. We are glad that you had a good stay. We have taken note of the shower not working well. We are committed to improving this element to deliver greater service to you and all of our guests.

4 out of 5
Great location, uncomfortable bed. Hotel staff rude

Posted by on Feb 3, 2019

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Comment from Hotel Management

Mar 12, 2019 by Paola S. Guest Experience Coordinator

Thank you for reviewing your stay with us. We are happy that you found the location to your satisfaction. We are sorry that there were other features of the stay that were not to your liking. We are committed to making improvements to enhance your experience at our hotel. Please stay with us again soon.

3 out of 5
Good location. Only issue we had was hotel struggled with linens (no wash cloths) and no extra blankets

Posted by on Dec 26, 2018

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5 out of 5
Nice hotel close to the downtown , the good restaurant , the metro station and time squere

Posted by , from Atlanta , Georgia on Nov 26, 2018

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About the Hotel Central Times Square

Location 341 West 36th Street, New York, NY 10018

Renovations + Closures

This property is closed from April 28 2020 to October 31 2020 (dates subject to change).

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have WiFi and wired Internet for a fee. There are 2 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Central Times Square. Parking is available for a fee. This 3.5-star New York hotel is smoke free.

  • 1 building
  • 224 guestrooms or units
  • 24 levels
  • Built in 2012
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (16.3 km / 10.1 mi)
  • Train station: New York W 32nd St. Station (1.1 km / 0.7 mi)
  • Metro station: 34 St. - Penn Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Central Times Square offers 224 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Greenhouse 36 - This bistro serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Health or beauty spa nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 12:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per day
  • Weight limit: 35 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The children's breakfast fee applies to children age 8 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 for adults, USD 15 and USD 20 for children (approximately)
  • Fee for wireless Internet in public areas: USD 10.83 (rates may vary)
  • Fee for wired Internet in public areas: USD 10.83 (rates may vary)
  • Self parking fee: USD 45 per day
  • Uncovered valet parking fee: USD 75 per day
  • Pet fee: USD 75 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel New York Times Square South
  • DoubleTree Hilton Hotel Times
  • DoubleTree Hilton New York Times Square South
  • DoubleTree Hilton Times
  • DoubleTree Times
  • Hilton Times
  • Hotel Times
  • DoubleTree Hilton Hotel Times Square South
  • DoubleTree Hilton Times Square South
  • DoubleTree by Hilton Hotel New York Times Square South
  • DoubleTree Hilton Times Squar
  • Central Times Square New York
  • Hotel Central Times Square Hotel
  • Hotel Central Times Square New York
  • Hotel Central Times Square Hotel New York
  • DoubleTree by Hilton Hotel New York Times Square South
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.