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DoubleTree by Hilton Hotel New York - Times Square South

4-star property
341 West 36th Street, New York, NY 1-855-201-7819

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3.8 out of 5
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See all 65 Travelocity Reviews

"Small room, typical for this priced hotel in NYC. Not as convenient to Subway or to Penn Station as we expected. Overall, a good value for the cost. ... " More

By a verified traveler on Tue 24 Jul 2018

Points Of Interest

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Hotel Description

4-star hotel near Madison Square Garden

City center stay

Within a 10-minute walk of this Midtown hotel, you'll find Madison Square Garden and Jacob K. Javits Convention Center. Times Square and Macy's are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, business center, and valet parking. Self parking, a coffee shop, and a terrace are also offered.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 224 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include MP3 docks, refrigerators, and room service.

One Queen Bed, Non-Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$93* Per night/room Jan 5 - Jan 6

One Queen Bed, Non-Smoking, Roll In Shower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One King Bed, City View, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Double Beds, City View, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel New York - Times Square South ratings based on 65 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel New York - Times Square South

Everyone (23) Couples (2) Business (1) Family (2)
4 out of 5
Close to transportation and shopping but buildings on the street always seen to be under construction and scaffolding.

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 10, 2019 by Front Office Manager

Thank you for posting a review of your recent stay with us. Please stay with us again soon.

2 out of 5
Only 2 elevators for 26 floors, delivery & hotel staff would tie up the 2 elevators for long periods of time. Numerous times took stairs 7 floors. Restaurant is a joke. Somtime breakfast buffet had food other times ver little. No staff checking food levels. Several times tables never wipe off just moved dirty plates to a different table to accommodate the next round of breakfast crowd. On first day our toliet ran nonstop, called report 5 days later when we left no one had come to fix.

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 7, 2019 by alex

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback. Sincerely, Alexis Acevedo Front office supervisor Alexis.acevedo@HILTON.COM 2125428990

5 out of 5
Everything was good, nice, cozy what made my stay pleasant

Posted by on Jul 9, 2019

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Comment from Hotel Management

Aug 7, 2019 by alex

thank you

3 out of 5
I didn’t like how my room had no hot water the first morning and we had to call 3 times to get it fixed. Also I didn’t like how the staff member on duty that morning was trying to make us feel like we were over reacting for not having hot water. All we did was asked to get the engineer back in our room or if need be switch us rooms so we can have hot water. Also it just sucked that we were on the 25th floor and the elevators were going in and out so it would take about 10mins to get an elevator to go down.

Posted by on Feb 11, 2019

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Comment from Hotel Management

Mar 12, 2019 by Paola S. - Guest Experience Coodinator

Thank you for posting a review of your recent stay with us. We are glad that you had a good stay. We have taken note of the shower not working well. We are committed to improving this element to deliver greater service to you and all of our guests.

4 out of 5
Great location, uncomfortable bed. Hotel staff rude

Posted by on Feb 3, 2019

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Comment from Hotel Management

Mar 12, 2019 by Paola S. Guest Experience Coordinator

Thank you for reviewing your stay with us. We are happy that you found the location to your satisfaction. We are sorry that there were other features of the stay that were not to your liking. We are committed to making improvements to enhance your experience at our hotel. Please stay with us again soon.

3 out of 5
Good location. Only issue we had was hotel struggled with linens (no wash cloths) and no extra blankets

Posted by on Dec 26, 2018

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5 out of 5
Nice hotel close to the downtown , the good restaurant , the metro station and time squere

Posted by , from Atlanta , Georgia on Nov 26, 2018

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1 out of 5
I’d love to review this hotel except I never got past the lobby. I reserved the room through Travelocity, and the hotel gave my room away at 8pm in a snow storm. The front desk person said it was only business, and they had the right to sell out their hotel. They said because I used a third party to reserve the room they couldn’t contact me before they gave the room away. The worst part of the night is that they were completely unwilling to help me find another room in the city. There was six inches of snow outside, and I was a stranger in the city, but they couldn’t be bothered to look on their computer or suggest another Hilton property nearby. They literally turned their backs on me and hoped I’d go away. I eventually found another room in the city with no help from this hotel. If you expect good service and human decency don’t go to this hotel.

Posted by , from Washington, DC on Nov 17, 2018

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2 out of 5
We had to change rooms four times in two days because of various problems.

Posted by on Aug 20, 2018

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4 out of 5
Small room, typical for this priced hotel in NYC. Not as convenient to Subway or to Penn Station as we expected. Overall, a good value for the cost. We will stay here again.

Posted by on Jul 24, 2018

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About the DoubleTree by Hilton Hotel New York - Times Square South

Location 341 West 36th Street, New York, NY 10018

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi and wired Internet are available in public spaces for a fee. There are 2 meeting rooms available. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton Hotel New York - Times Square South. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 1 building
  • 224 guestrooms or units
  • 24 levels
  • Built in 2012
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (13.1 km / 8.1 mi)
  • Train station: New York W 32nd St. Station (1.1 km / 0.7 mi)
  • Metro station: 34 St. - Penn Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel New York - Times Square South offers 224 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Greenhouse 36 - This bistro serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 75 per accommodation, per day
  • Weight limit: 35 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The children's breakfast fee applies to children age 8 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • 24-hour check-in
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 for adults, USD 15 and USD 20 for children (approximately)
  • Fee for wireless Internet in public areas: USD 10.83 (rates may vary)
  • Fee for wired Internet in public areas: USD 10.83 (rates may vary)
  • Self parking fee: USD 45 per day
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 75 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel New York Times Square South
  • DoubleTree Hilton Hotel Times
  • DoubleTree Hilton New York Times Square South
  • DoubleTree Hilton Times
  • DoubleTree Times
  • Hilton Times
  • Hotel Times
  • DoubleTree Hilton Hotel Times Square South
  • DoubleTree Hilton Times Square South
  • DoubleTree by Hilton Hotel New York Times Square South
  • DoubleTree Hilton Times Squar
  • DoubleTree by Hilton Hotel New York - Times Square South Hotel
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.