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DoubleTree by Hilton New York Times Square West

4-star property
350 W 40th St, New York, NY 1-855-201-7819

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3.5 out of 5
Good!
See all 26 Travelocity Reviews

"Speedy and efficient process even in the midst of Covid. " More

By a verified traveler on Sun 23 Aug 2020

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Hotel Description

4-star hotel near Times Square

Heart of New York

At this Midtown hotel, you'll be well placed to visit American Lyric Theater and New York Times Building, both within a 5-minute walk. Times Square and Madame Tussauds Wax Museum are also within half a mile (1 km).

Renovated in 2017

The hotel's fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and valet parking. A restaurant, a 24-hour front desk, and laundry facilities are also provided.

WiFi, LCD TVs

The 612 guestrooms have LCD TVs with cable channels and offer WiFi and room service. Wired Internet, coffee/tea makers, and hair dryers are also available.

Room, 1 King Bed, Non Smoking, View (Freedom Tower View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton New York Times Square West ratings based on 26 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton New York Times Square West

Everyone (14) Couples (3) Family (8)
5 out of 5

Posted by on Oct 8, 2020

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Comment from Hotel Management

Oct 14, 2020 by BT

Good Morning, Thank you for taking the time to give us a great review! Very much appreciated - We do hope to welcome you back in the near future. Best, Brian Twomey Hotel Manager

1 out of 5
Understandably none of the normal hotel amenities were available due to COVID. However, this hotel should not be allowed to carry the Double Tree name. The entry door was a metal screen door covered with plastic. The carpets in the hallways were stained and filthy. Half the floor looked like it was under maintenance. Ice makers didn’t work and the entire floor smelled of cigarette smoke and marijuana. The rooms were so small my husband and and I had to take turns moving about the room and the bathroom door was about 2ft from the bed.

Posted by on Sep 15, 2020

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Comment from Hotel Management

Sep 21, 2020 by bt

Thank you for choosing The Doubletree Times Square West, and please allow me to extend my sincere apologies for these unfortunate incidents which you outlined during your stay. This is certainly not the level of service that we pride ourselves on, and please rest assured that in my follow up with our leadership team, we will discuss your comments to ensure a more flawless experience going forward. Hope to welcome you back soon! Brian Twomey Hotel Manager

5 out of 5
Speedy and efficient process even in the midst of Covid.

Posted by , from Upper Marlboro, MD on Aug 23, 2020

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Comment from Hotel Management

Aug 25, 2020 by bt

Good Morning, Thank you for allowing us to host your trip to New York City. We are delighted to learn that you enjoyed your stay, and we look forward to your return.. Warm regards, Brian Twomey

2 out of 5
The room wasn’t the same as the website

Posted by on Jul 19, 2020

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Comment from Hotel Management

Aug 12, 2020 by bt

Hotel Manager Good Morning, Thank you for sharing your review. Our staff works hard to deliver an exceptional hotel experience, and it is apparent that in this case, we fell short. Please allow me to extend my sincere apologies, and rest assured that in my follow up with our leadership team, we will discuss how to ensure a more flawless experience going forward. Best, Brian Twomey Hotel Manager

4 out of 5
Reasonable price for great location (for my purposes)

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by General Manager

Adele, thank you for selecting DoubleTree by Hilton Hotel New York Times Square West for your stay in New York City. It is lovely to read that you not only enjoyed our location, but that you found us to be a great value in the NYC area. Thank you once more for sharing your review with fellow online travelers, and we look forward to seeing you again soon. Richard Hotter, General Manager

3 out of 5
Hotel is located in a good spot. Nice and friendly staff. The only thing that i have an issue with was the heating system, too loud and rooms kind of small.

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 7, 2020 by General Manager

Thank you for staying with us and for taking the time to write a review. We are glad to read you were pleased with our ideal location and courteous associates. However, we are sorry that you were inconvenienced by noise from the HVAC. All of these units are new, and we are implementing a solution to the noise issue in each room over the next several months. We hope you will return to our hotel to enjoy a more quiet stay. Thank you again, and wishing you safe travels! Richard Hotter, General Manager

2 out of 5

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 4, 2020 by General Manager

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Richard Hotter, General Manager

3 out of 5
The location was inconvenient. Felt at certain times of the night it was unsafe to walk the street the hotel was on.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by General Manager

Thank you for choosing to stay at our hotel. You noted that our location was not to your satisfaction, so we regret any inconvenience this may have caused you. We value your feedback and hope the positive aspects of your visit will bring our back to us. Richard Hotter, General Manager

4 out of 5
Great location. Close to subway, and times square. Rooms are small and lacking in storage for siutcases, and closet

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 15, 2019 by General Manager

Thank you for taking the time to post a review of your stay at DoubleTree by Hilton Hotel New York Times Square West. It is a pleasure to know that our ideal location with easy access to the subway and Times Square worked well for your plans. However, we regret your disappointment with the size of our rooms. Being located in the city means that everything is "city-sized." We value your feedback and hope to welcome you the next time you are in our area. Richard Hotter, General Manager

2 out of 5
Disorganized mess. Issues: 1) They told us we may need to check in ONE HOUR after official check in time. No apology, they just acted like it was standard. Tons of people were waiting in the lobby, so it wasn’t just us. Best part? The receptionist goes “I recommend you walk around.” Telling me to leave when I have a migraine and my room is supposed to be ready....that’s some service. 2) We called the main desk and asked for tissues. They said they will be right up. Never came. Four hours later we called back and asked for tissues, they said they would be right up. Never came. Finally we called again and the manager said, “you called the front desk? I’m the only one here.” As if we were lying. You work at this hotel...I’m pretty sure you should understand the phone routes to someone else working after a certain amount of rings. I assume we talked to housekeeping. 3) There’s always a line for the elevator and it takes forever to go anywhere. Leave 10 minutes to escape this hotel. Even one of the workers rolled her eyes when she saw that the elevator was wall to wall stuffed. 4) A maid approached us in the hallway and goes “Hey.” We say hi back. She goes, “What room you all in?” We tell her. She replies, “You guys want service?” (Implying like room service, changing our sheets, etc.) We say yes. What in the world?? 5) We ran out of toilet paper because no one refilled it. 6) Alarm went off at 3am and the manager continuously said “disregard” for 15 mins post alarm

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 10, 2019 by General Manager

Thank you for staying at our hotel and sharing your feedback. Exceptional service for every guest is our highest priority, and we apologize for the disappointment you had with our front desk and housekeeping teams. We have shared your comments with them and are taking the necessary actions so they can be more diligent. It was again regretful to learn you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. We also regret the inconvenience you had because of the delays due to the elevator wait time. During our busiest times, the elevators get a lot of use, so we encourage our guests to leave a few minutes early when departing for activities outside the hotel. We value your feedback and hope you will stay with us again for a much better experience. Richard Hotter, General Manager

About the DoubleTree by Hilton New York Times Square West

Location 350 W 40th St, New York, NY 10018

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available. A complete renovation of DoubleTree by Hilton New York Times Square West was completed in 2017. This 4-star New York hotel is smoke free.

  • 612 guestrooms or units
  • 34 levels
  • 2 bars or lounges
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2017
  • Dining venue
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (16.6 km / 10.3 mi)
  • Train station: New York W 32nd St. Station (1.4 km / 0.9 mi)
  • Metro station: Times Sq. - 42 St. Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

High Bar - Onsite rooftop bar. Happy hour is offered. Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 22.00 and USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton New York Times Square West Hotel
  • DoubleTree Hilton Times Square West Hotel
  • DoubleTree Hilton New York Times Square West
  • DoubleTree Hilton Times Square West
  • DoubleTree by Hilton New York Times Square West
  • DoubleTree Hilton Times Squar
  • DoubleTree by Hilton New York Times Square West Hotel
  • DoubleTree by Hilton New York Times Square West New York
  • DoubleTree by Hilton New York Times Square West Hotel New York

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.