Heart of New York
Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Madison Square Garden and Jacob K. Javits Convention Center are also within half a mile (1 km).
Business services
The hotel's gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking. A restaurant, a 24-hour front desk, and laundry facilities are also provided.
Sep 2, 2023 by Guest Relations Team
Dear David, We're delighted to hear you had a wonderful experience at DoubleTree by Hilton Hotel New York Times Square West! Our prime location and dedicated staff are here to ensure your stay is exceptional. Thank you for your positive feedback, and we look forward to welcoming you back for another fantastic visit.Guest Relations TeamDoubletree by Hilton Times Square West
Aug 19, 2023 by Guest Relations Team
Dear ROBERT, We deeply regret that your recent stay did not meet the expectations you had based on previous experiences. We apologize for any disappointment caused by the city view from your room. Your feedback is genuinely valuable to us, and we take it seriously. We are committed to providing accurate and realistic descriptions of our offerings. We appreciate your candor and assure you that we will strive to address this issue to ensure improved clarity for our guests. We hope you will allow us another opportunity in the future to provide a more satisfying experience that aligns with your expectations.Guest Relations TeamDoubletree by Hilton Times Square West
Jul 27, 2023 by GM
Dear Michelle, We are thrilled that Carlos made your stay enjoyable with his kindness and helpfulness. However, we apologize for the inconvenience you experienced with the size of your room and the maintenance issues you encountered with the A/C unit. We will make sure to pass on your feedback to the appropriate department to improve the room conditions. Thank you again for recognizing Carlos's excellent service, and we hope your next stay will be more comfortable and pleasant. Safe travels!Guest Relations TeamDoubletree by Hilton Times Square West
Jun 13, 2023 by Guest Relations Team
Dear Beth, Thank you for staying at our hotel. We hope your overall experience was pleasant, but we apologize for not meeting all of your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future!Guest Relations TeamDoubletree by Hilton Times Square West
Feb 10, 2023 by General Manager
Dear Gina, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West and sharing your experience. We are glad you were pleased with most aspects of your stay. However, we regret not meeting your expectations with the size of your guest room and the inconvenience you experienced due to the in-room amenities. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you once more for your review. Please come back and see us again soon.Margarita Pavlova,General Manager
Oct 13, 2022 by Margarita Pavlova
Dear Araceli, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your visit to New York. We are happy our location, just steps from iconic attractions, was perfect for your visit! We appreciate you being our guest and look forward to welcoming you again soon.Margarita Pavlova,General Manager
Jun 14, 2022 by Front Desk Team
Dear valued guest, Thank you for taking the time to review our Times Square hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements at our property for future guests. Safe travels!
Feb 9, 2022 by General Manager
Vershauna, thank you for choosing DoubleTree by Hilton Hotel New York Times Square West. We are pleased you had a pleasant visit and we appreciate you highlighting our friendly associates. Providing an exceptional stay to every guest is what we strive for every day, and we look forward to seeing you soon. Margarita Pavlova General Manager
Dec 13, 2021 by General Manager
Cynthia, thank you for evaluating your stay at our hotel. We apologize for any issues you experienced in our restaurant and for not meeting your expectations concerning the service. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we hope to see you again soon. Margarita Pavlova, General Manager
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A 24-hour business center and 2 meeting rooms are available. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available. This 4-star New York hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access
Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge
Valet parking (surcharge)
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.
Recreational amenities at the hotel include a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.