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"great location and great prices staff excellent and the view af the room excelente " More

By a verified traveler on Mon 25 Nov 2019

Hotel Description

3.5-star hotel near Times Square

City center stay

At this Midtown hotel, you'll be well placed to visit Times Square and Madame Tussauds Wax Museum, both within a 5-minute walk. Broadway and 5th Avenue are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a grocery/convenience store, and express check-in are also offered.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 282 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, premium bedding, and coffee/tea makers are also available.

Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing, Times Square View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing, Times Square View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, City View (Hearing)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hilton Garden Inn New York-Times Square Central ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn New York-Times Square Central

Everyone (10) Couples (1) Family (2)
5 out of 5

Posted by on Mar 14, 2020

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Comment from Hotel Management

Mar 14, 2020 by Stephanie - Rooms Manager

Thank you for your feedback! We are looking forward to you staying with us again in the near future. Best, HGI-42ND

5 out of 5

Posted by on Feb 8, 2020

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Comment from Hotel Management

Feb 20, 2020 by Tennile Boyd, Hotel Manager

Thanks for your great review. We look forward to welcoming you back during future visits.

4 out of 5

Posted by on Dec 1, 2019

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4 out of 5
great location and great prices staff excellent and the view af the room excelente

Posted by , from charlotte nc on Nov 25, 2019

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1 out of 5
My reservation was cancelled with out any notice to me or travelocity. So after I drove almost 7 hours after working all morning and then hauling my luggage two blocks to be told they had cancelled my room and were sold out... but I could walk to their sister hotel a few more blocks away and hopefully get one of the 4 rooms they had left... they told me that my card declined on the site which was totally a lie. I used the same card at the next hotel and it worked perfectly. I’m just upset that I was not notified at all that they had cancelled my room. I ended up booking another place that wasn’t affiliated with this property at all and was beyond happy with the experience there.

Posted by on Nov 18, 2019

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4 out of 5
Rooms are small the beds were full size so they were smaller. Everything else was pretty good although when we went to the lobby they were completely out of coffee and when I talk to the concierge she didn't seem to intrested in fixing the problem.

Posted by on Jul 27, 2019

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5 out of 5

Posted by on Jul 15, 2019

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3 out of 5
my room was very nice & clean . check-in was terrible & being that i just had an 8hr delay at the airport , the last thing i wanted was to arrive & be given attitude & rudeness by the front dest rep Veronica . she didn’t seem to care , wasn’t trying to help (i had special reservations) , asked her several times to look in the notes & she didn’t flinch . Her arms stayed in the same position . she was very rude & unpleasant . she didn’t try to make anything better ! Frank on the other hand was amazing , he was so helpful & did all he could do to make my stay better ! he apologized several times for Veronica & offered vouchers for their bar/lounge/restaurant . i appreciate people like that . THANK YOU FRANK . Arina was another rude person inside their bar/lounge area . i guess because i had vouchers (that Frank gave me) she looked down on me & didn’t treat me with any respect , she told me at first i was only able to use the vouchers on beer but once i read the voucher i asked her again & told her that it doesn’t say that on the voucher , i was actually able to get any drink except martinis & their specialty made drinks. she didn’t check on me , i had to go get her & ask her to come back over to me . it was ridiculous & very unwelcoming !

Posted by on May 14, 2019

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3 out of 5
Loved location. Staff was polite and helpful. Rooms were small and musty.

Posted by on Apr 14, 2019

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2 out of 5
The hotel itself was nice . The housekeeping staff very nice and did a good job . The check in staff were not pleasing or helpful. The restaurant was unavailable unless you were willing to pat $30 dollars each . You had to receive coffee on the outside of the restaurant and take it away. The breakfast restaurant staff & breakfast cook provided terrible service. The fire alarm went off 6 times in one night and we didn't get ANY sleep by getting up and going out of our rooms . Yet we were charged for the room .

Posted by on Mar 18, 2019

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About the Hilton Garden Inn New York-Times Square Central

Location 136 West 42nd Street, New York, NY 10036

Renovations + Closures

This property is closed from March 27 2020 to September 30 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. Public spaces have free WiFi. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New York-Times Square Central. For a fee, parking is available. This 3.5-star New York hotel is smoke free.

  • 282 guestrooms or units
  • 36 levels
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: John F. Kennedy Intl. Airport (JFK) (27.9 km / 17.3 mi)
  • Train station: Grand Central - 42 St. Station (1.1 km / 0.7 mi)
  • Metro station: Times Sq. - 42 St. Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn New York-Times Square Central offers 282 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. 50-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Paul's on Times Square - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer

Contactless check-out is available

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 23 per person (approximately)
  • Self parking fee: USD 47 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel New York-Times Square Central
  • Hilton Garden Inn New York-Times Square Central
  • Hilton Garden Inn New York-Times Square Central Hotel New York
  • Hotel Hilton Garden Inn New York-Times Square Central New York
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  • Hilton Garden Inn New York-Times Square Central Hotel
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  • New York Hilton Garden Inn New York-Times Square Central Hotel
  • Hilton Garden Inn New York Times Square Central
  • Hilton Garden Inn New York-Times Square Central Hotel
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.