"We arrived a little bit early and were told the room was ready so we could go ahead and check in. I did not expect to have to pay an additional $50! A ... " More
City center retreat
With a stay at this Manhattan hotel, you'll be steps from Madame Tussauds Wax Museum and Times Square. Broadway and Madison Square Garden are also within half a mile (1 km).
Multiple dining options
This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Business travelers can take advantage of the free WiFi in public areas. A snack bar/deli, express check-in, and express check-out are also on offer.
Jan 23, 2024 by Customer Service
Lesley, it is unfortunate to read about your experience with the additional charges. It's not our intention to make guests feel overwhelmed by costs. We aim for transparency in our pricing, and any extra fees would typically be communicated during the booking process. We apologize if this was not made clear to you. We appreciate the feedback and will take it into account while continuously working to improve our guests' experiences.
Nov 1, 2023 by Customer Service
Alfonso, we're truly saddened to hear about your recent experience. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. It's also disheartening to hear about your impression of our team's professionalism. We strive to offer exemplary service and will certainly address this internally. We hope for the chance to regain your trust in the future.
Jul 15, 2023 by Customer Service
Thank you for the 4-star rating, Collette!We are delighted to see that you had a wonderful time at Hilton New York Times Square. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
Jun 4, 2023 by Customer Service
We appreciate the feedback, Jill.We're disappointed your time with us was less than ideal and we sincerely apologize for your inconvenience. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope to share a more positive experience with you soon.
Apr 22, 2023 by Customer Service
Thanks for sharing this perfect rating, Heather!We're thrilled to hear you enjoyed your stay at Hilton New York Times Square! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Feb 2, 2023 by sk
Thank you for choosing Hilton New York Times Square and for sharing your feedback! We look forward to welcoming you again soon!
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton New York Times Square. This 4-star New York hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Hilton New York Times Square offers 478 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 46-inch flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy to-go breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.
Restaurant Above - Onsite buffet restaurant.
The Market - Onsite restaurant. Open daily.
Pinnacle Bar & Lounge - Onsite bar. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Guests can access their rooms with a mobile device. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.