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"We arrived a little bit early and were told the room was ready so we could go ahead and check in. I did not expect to have to pay an additional $50! A ... " More

By a verified traveler on Mon 22 Jan 2024

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Hotel Description

4-star hotel near Madame Tussauds Wax Museum

City center retreat

With a stay at this Manhattan hotel, you'll be steps from Madame Tussauds Wax Museum and Times Square. Broadway and Madison Square Garden are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Business travelers can take advantage of the free WiFi in public areas. A snack bar/deli, express check-in, and express check-out are also on offer.

Premium Room, 1 King Bed, Accessible, City View (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$136* Per night/room Mar 24 - Mar 25

Basic Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds, Accessible, City View (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Bathtub (Times Square View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton New York Times Square ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton New York Times Square

Everyone (7) Family (2)
3 out of 5
We arrived a little bit early and were told the room was ready so we could go ahead and check in. I did not expect to have to pay an additional $50! Also, charging $5 a bag to store luggage is ridiculous. I felt nickeled and dimmed at every turn. I haven’t experienced this at other Hilton properties or at other hotels in NYC. I won’t be choosing this hotel again.

Posted by on Jan 22, 2024

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Comment from Hotel Management

Jan 23, 2024 by Customer Service

Lesley, it is unfortunate to read about your experience with the additional charges. It's not our intention to make guests feel overwhelmed by costs. We aim for transparency in our pricing, and any extra fees would typically be communicated during the booking process. We apologize if this was not made clear to you. We appreciate the feedback and will take it into account while continuously working to improve our guests' experiences.

1 out of 5
Be aware they charge you some money don’t disclosure when checking in. Staff very unprofessional

Posted by , from Miami on Nov 1, 2023

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Comment from Hotel Management

Nov 1, 2023 by Customer Service

Alfonso, we're truly saddened to hear about your recent experience. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. It's also disheartening to hear about your impression of our team's professionalism. We strive to offer exemplary service and will certainly address this internally. We hope for the chance to regain your trust in the future.

4 out of 5

Posted by on Jul 14, 2023

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Comment from Hotel Management

Jul 15, 2023 by Customer Service

Thank you for the 4-star rating, Collette!We are delighted to see that you had a wonderful time at Hilton New York Times Square. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

1 out of 5
They gave away our room for the first night, sent us .7 of a mile to another Hilton (without cab/Uber fare) and lied to us about not being able to contact us. (They did refund the first night.) You have to pay a $35 fee which becomes a “credit”. If you don’t use it you lose it. Breakfast is $35 for continental and $45 for full buffet, and it was NOT good. The bar closed before 11pm on Sunday. When you try to call the hotel you will often get disconnected or no one answers. I sent an email to manager who gave me a card and never heard back. As stated, I worked with Travelocity to get a refund for the first night and the manager took off any charges before we left, but I could never recommend this hotel. The location was PERFECT, but be aware that you cannot really see Times Square from the corner room. (We paid extra for the “view of Times Square.)

Posted by on Jun 1, 2023

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Comment from Hotel Management

Jun 4, 2023 by Customer Service

We appreciate the feedback, Jill.We're disappointed your time with us was less than ideal and we sincerely apologize for your inconvenience. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope to share a more positive experience with you soon.

5 out of 5

Posted by on Apr 2, 2023

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Comment from Hotel Management

Apr 22, 2023 by Customer Service

Thanks for sharing this perfect rating, Heather!We're thrilled to hear you enjoyed your stay at Hilton New York Times Square! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

5 out of 5

Posted by on Feb 23, 2023

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5 out of 5

Posted by on Feb 18, 2023

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5 out of 5
Being in the middle of all the action and valet parking is a home run!

Posted by , from Valley Stream on Jan 27, 2023

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Comment from Hotel Management

Feb 2, 2023 by sk

Thank you for choosing Hilton New York Times Square and for sharing your feedback! We look forward to welcoming you again soon!

5 out of 5

Posted by on Dec 20, 2022

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5 out of 5

Posted by on Dec 10, 2022

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Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton New York Times Square. This 4-star New York hotel is smoke free.

  • 478 guestrooms or units
  • 22 levels
  • 2 dining venues
  • Built in 2000
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Grand Central - 42 St. Station (0.8 km / 0.5 mi)
  • Metro station: Times Sq. - 42 St. Station (0.1 km / 0.1 mi)

Room Amenities

Hilton New York Times Square offers 478 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 46-inch flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.

Restaurant Above - Onsite buffet restaurant.

The Market - Onsite restaurant. Open daily.

Pinnacle Bar & Lounge - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Guests can access their rooms with a mobile device. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • In-room bottled water
  • Phone calls
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 12–45 for adults, and USD 12–21 for children
  • Pet fee: USD 75 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Times Square Hotel
  • Hilton Hotel Times Square
  • Hilton Times Square
  • Times Square Hilton
  • Hilton New York City
  • Hilton Times Square Hotel New York City
  • New York City Hilton
  • Hilton Times Square
  • Hilton York Times Square York
  • Hilton New York Times Square Hotel
  • Hilton New York Times Square New York
  • Hilton New York Times Square Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.