"1.What I didn't like was the wait time for an elevator! Only two of them.......
2. Service was great....we asked for an extra blanket and more towels
...
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Holiday Inn New York City - Times Square, an IHG Hotel ratings based on 9 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Holiday Inn New York City - Times Square, an IHG Hotel
Everyone (1)Couples (1)Family (6)
5 out of 5
The staff was friendly and helpful. Rocky was so kind as to allow us to check out at 1pm. Housekeeping kept our room refreshed. Security helped us feel safe coming and going from the hotel.
Posted by Zina on Feb 28, 2023
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Comment from Hotel Management
Mar 1, 2023
by Customer Service
Thank you for sharing this glowing review, Zina!We are delighted to hear about your experience at Holiday Inn New York City - Times Square! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team, especially Rocky. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.
3 out of 5
Accesible. No tiene desayuno no restaurant el hotel
Posted by Yacira on Feb 7, 2023
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Comment from Hotel Management
Feb 8, 2023
by Customer Service
Gracias por compartir tus comentarios, Yacira.Apreciamos su entrada. Es genial que haya disfrutado de su estancia. Sin embargo, abordaremos sus inquietudes sobre las opciones gastronómicas con los miembros apropiados de nuestro equipo.Esperamos tenerlo de regreso pronto para una experiencia aún más positiva.
5 out of 5
I had a standard room, the queen bed was king size and very comfortable. Mini fridge was a nice extra. Room was small but fine for a single traveller. Couples may find they don't have enough storage space for their clothes. The 2 elevators are not enough to service this building and likely that you will have a short wait no matter the time. Staff friendly, located close to transport links with convenience store and pharmacy on the next block.
Posted by Anna on Jan 27, 2023
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Comment from Hotel Management
Jan 27, 2023
by Customer Service
Thank you for sharing with us, Anna!We're delighted to hear you had a fantastic time with us at Holiday Inn New York City - Times Square. We're so glad you enjoyed our comfortable rooms, location, and service so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.Please come visit us again in the near future for another lovely experience!
4 out of 5
The hotel was correct. The service was very good, courteous and attentive.
The elevators get really busy and it takes time to go up and down.
Posted by Gabriela, from Chicago on Jan 7, 2023
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Comment from Hotel Management
Jan 9, 2023
by Customer Service
Thank you for taking the time to share this 4/5 review, Gabriela!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our kind staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our elevator service with our engineering team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
2 out of 5
What I didn't like was the group of homeless people camped outside the entrance. The picture doesn't do it justice. They were yelling at each other when we arrived, and after we got past them and were checking in, it escalated to fighting, and the police had to break it up. It rained all the next day and the camp had to move somewhere else, and then it turned colder, so they (mostly) didn't return. Being a first time traveler to New york, I called down to the front desk to ask them to get me a cab, and when told of its arrival went down to find that they had gotten a driver for us for a much higher price than a cab would have been. They didn't tell me that you go out and hail a cab in New York, so I wasn't pleased when a local told me that. Breakfast? Nonexistent, as far as I could tell, and I wasn't too keen on exploring the place. We had a handicapped accessible room with a roll in shower, in which the fixtures leaked. This accessible room was on the 30th floor. Let me say that again, the 30th floor. The elevators had emergency fire doors that would close and block any route of escape except for the stairs, and someone please tell me how a wheelchair-bound person would navigate 30 floors worth of stairs? Oh hell no, ain't staying there again!
Posted by Edward on Nov 28, 2022
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Comment from Hotel Management
Nov 28, 2022
by Customer Service
We appreciate the feedback, Edward.We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our location and breakfast options as well as our accessibility didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our management team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
5 out of 5
The experience was amazing.
Posted by Angie on Nov 17, 2022
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Comment from Hotel Management
Nov 18, 2022
by Customer Service
Thanks for sharing this perfect rating, Angie!We're thrilled to hear you enjoyed your stay at Holiday Inn New York City - Times Square! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
2 out of 5
Posted by Shan on Jun 21, 2022
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5 out of 5
Very convenient to everything, nice & helpful personnel. No issues at all, very pleasant stay overall. Room was clean and updated
Posted by a verified traveler on May 27, 2021
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Comment from Hotel Management
Jul 16, 2021
by Sharee T
Thank you for staying with us
5 out of 5
1.What I didn't like was the wait time for an elevator! Only two of them.......
2. Service was great....we asked for an extra blanket and more towels and we had them within minutes :-)
3. Although the room was small, it was roomy enough for two people and we appreciated the modern bathroom and a comfortable bed and the big screen TV!
Posted by THOMAS on Mar 17, 2023
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Comment from Hotel Management
Mar 19, 2023
by Customer Service
Thanks for the splendid review, Thomas!We're elated knowing you had such an incredible time at Holiday Inn New York City - Times Square. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. We truly value your feedback. We'll take your concerns into consideration as we move forward to improve for the future.We look forward to your next trip!
About the Holiday Inn New York City - Times Square, an IHG Hotel
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Frequently Asked Questions
Holiday Inn New York City - Times Square, an IHG Hotel is 17.9 mi (53-min drive) away from the John F. Kennedy Intl. Airport (JFK) airport, the closest popular airport to the property.
Airport shuttle services are not available at Holiday Inn New York City - Times Square, an IHG Hotel.
Holiday Inn New York City - Times Square, an IHG Hotel does not offer free breakfast.
No, there is no casino at this hotel, but Resorts World Casino (22-min drive) is nearby.
Check-in is from 3:00 PM - midnight.
Free parking is not available at this hotel.
Holiday Inn New York City - Times Square, an IHG Hotel does not have a pool.
There are no spa services available at this hotel.
Holiday Inn New York City - Times Square, an IHG Hotel is 3 mi away from New York.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
