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4.2 out of 5

"Beautiful Hotel!! For a quieter stay maybe book over 20th floor. We were on 18 and heard too much. Staff is VERY pleasant!!! " More

By a verified traveler on Mon 20 Dec 2021

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Hotel Description

5-star luxury hotel near Al Hirschfeld Theatre

City center retreat

A stay at this Manhattan hotel places you steps from Al Hirschfeld Theatre and within a 5-minute walk of Times Square. Also, Bryant Park is within half a mile (1 km) and Madison Square Garden is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 13 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a lobby fireplace, and dry cleaning are also offered.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$279* Per night/room Jul 24 - Jul 25

Deluxe Studio, 1 King Bed (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Business Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, View, Corner (Sky View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Intercontinental)

Bed Count 1 King Bed Maximum Occupancy 2 Max

InterContinental - New York Times Square, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental - New York Times Square, an IHG Hotel

Everyone (3) Couples (5) Family (1)
5 out of 5
Beautiful Hotel!! For a quieter stay maybe book over 20th floor. We were on 18 and heard too much. Staff is VERY pleasant!!!

Posted by on Dec 20, 2021

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Comment from Hotel Management

Dec 20, 2021 by Customer Service

Thank you for the outstanding review, Wendy! We're delighted your experience at InterContinental New York Times Square was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Alex K Social Media Manager

4 out of 5
Pros: 1. The walking distance to Times Square 2. The staff was very friendly and accommodating 3. Nice shower Cons: 1. The city views were not as pictured in the ad. 2. The carpets were dirty and had stains, making it unattractive.

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 25, 2021 by Customer Service

Thank you for taking the time to share this 4/5 review! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our convenient location. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our quality of cleanliness with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon! Have a wonderful day! Alex K Social Media Manager

2 out of 5
Location and view was nice. Staff was rude at times and not very helpful or accommodating when you need help. The rooms have a pretty aesthetic on the surface but they are dingy and could use a deep cleaning or remodeling at the very least. Stains on the linens, the carpet was run down and dirty (like the white design in it was no longer remotely white), no bathrobes, no cold water at times with only scalding hot water for washing hand and showers. Oh and an unasked for courtesy wake up call at 5am our first night from the staff waking us up from much needed sleep was the cherry on the sundae. Def not worth the money nor does it live up to the standards I’ve been used to at other incontinental hotels in the past

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 14, 2021 by Customer Service

We appreciate your feedback. It's unfortunate you had such challenges during your time with us. While we're pleased to hear you appreciated our location and views, we're disheartened that our accommodations, amenities, and guest services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience. Alex K Social Media Manager

3 out of 5

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 16, 2021 by Customer Service

Thank you for submitting your feedback with us. We are always working as hard as we can to provide the most enjoyable of visits for our guests. We regret to hear that your experience with us was anything less than ideal. We will share these concerns with the appropriate members of our team so we may moving forward. We hope you plan on staying with us again soon as we'd love to improve your opinion of us. Alex K Social Media Manager

5 out of 5
Great stay! Only negative is that the water is very hot.

Posted by on Feb 21, 2021

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Comment from Hotel Management

Feb 21, 2021 by Customer Service

Thanks for the perfect rating! We can't wait to see you again soon for another amazing experience at InterContinental New York Times Square. Have a fantastic day! Alex K Social Media Manager

5 out of 5

Posted by on Feb 13, 2021

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Comment from Hotel Management

Feb 23, 2021 by Customer Service

Thank you for the amazing rating! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at InterContinental New York Times Square soon! Thanks again and have a fantastic day! Alex K Social Media Manager

4 out of 5
I was told that breakfast was included so I and my family ate each day. Breakfast was not included they gave a $25 credit for each day, breakfast for 3 was over $140 with tax service fee and tip.

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by Customer Service

Thank you for the 4/5 review! It's excellent you enjoyed your time with us. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our breakfast with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day! Alex K Social Media Manager

5 out of 5
I will stay there again ✊👍 I really like the hotel

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by Customer Service

Thanks for the splendid review! We're elated knowing you had such an incredible time at InterContinental New York Times Square. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip. Have a beautiful day! Alex K Social Media Manager

5 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 11, 2019 by Customer Service

Thank you for the amazing rating! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying with us again soon! Thanks again and have a fantastic day! Alex K Social Media Manager

4 out of 5
Liked the location, friendliness of staff, great breakfast, disliked very limited sitting area in lobby.

Posted by , from Atlanta on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Customer Service

Thank you for sharing your thoughts with us, Tim! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit. Thank you and have a lovely day! Alex K Social Media Manager

About the InterContinental - New York Times Square, an IHG Hotel

Location 300 W 44th St, New York, NY 10036

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. There are 13 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury InterContinental - New York Times Square, an IHG Hotel. For a fee, parking is available. This 5-star New York hotel is smoke free.

  • 607 guestrooms or units
  • 36 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Penn Station (1.7 km / 1 mi)
  • Metro station: 49th St. Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

InterContinental - New York Times Square, an IHG Hotel offers 607 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

InterContinental - New York Times Square, an IHG Hotel has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • Laundry facilities
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 29.99 for adults and USD 14.99 for children (approximately)
  • Self parking fee: USD 44 per day
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel New York Square Times
  • InterContinental New York Times Square
  • Intercontinental New York Times Square Hotel New York City
  • InterContinental New York Times Square Hotel
  • InterContinental Times Square Hotel
  • InterContinental Times Square

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.