"We had a junior suite. The room was dated and a little dirty. The furniture seemed old and a little worn. The staff and room service was excellent th ... " More
City center retreat
A stay at this Manhattan hotel places you steps from Al Hirschfeld Theatre and within a 5-minute walk of Times Square. Bryant Park and Madison Square Garden are also within half a mile (1 km).
Business services
This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a lobby fireplace, and express check-out are also offered.
Dec 10, 2023 by Customer Service
Dean, it's wonderful to know that the service from our team members and room service met your expectations at InterContinental New York Times Square. Your thoughts on room conditions have been noted. Rest assured we are dedicated to constant improvements to provide our guests with a memorable stay. We hope to welcome you back in the future for a completely satisfying experience.Alex KSocial Media Manager
Aug 22, 2023 by Customer Service
Thanks for the great rating, Luther!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting InterContinental New York Times Square soon, we'd love to have you back!Alex KSocial Media Manager
Aug 8, 2023 by Customer Service
Inna, it's unfortunate to hear about your experience at the front desk. Every guest deserves courteous and welcoming service. We assure you it's not the standard of hospitality we aim to provide. We value your feedback and will address this issue internally. Thank you for bringing this to our attention.Alex KSocial Media Manager
Aug 2, 2023 by Customer Service
Thank you for the fantastic rating, Jocelyn!We strive to make all of our guests feel welcome and relaxed during their time at InterContinental New York Times Square! We can't wait to see you again soon.Alex KSocial Media Manager
May 17, 2023 by Customer Service
Thanks for the perfect rating, Mary!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at InterContinental New York Times Square.Alex KSocial Media Manager
Apr 23, 2023 by Customer Service
Thank you for the great rating, Ronald!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at InterContinental New York Times Square! We hope you plan on staying with us again soon!We're looking forward to your next visit!Alex KSocial Media Manager
Nov 24, 2022 by Customer Service
Thank you for taking the time to share your lovely review with us, Nebiyu.We're thrilled to hear you had such an enjoyable experience with us and that you enjoyed our prime location. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback regarding our breakfast options to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon.Alex KSocial Media Manager
Dec 20, 2021 by Customer Service
Thank you for the outstanding review, Wendy! We're delighted your experience at InterContinental New York Times Square was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Alex K Social Media Manager
Jun 25, 2021 by Customer Service
Thank you for taking the time to share this 4/5 review! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our convenient location. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our quality of cleanliness with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon! Have a wonderful day! Alex K Social Media Manager
Jun 14, 2021 by Customer Service
We appreciate your feedback. It's unfortunate you had such challenges during your time with us. While we're pleased to hear you appreciated our location and views, we're disheartened that our accommodations, amenities, and guest services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience. Alex K Social Media Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 11 meeting rooms. WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury InterContinental New York Times Square, an IHG Hotel. For a fee, parking is available. This 5-star New York hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
InterContinental New York Times Square, an IHG Hotel offers 607 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
InterContinental New York Times Square, an IHG Hotel has a restaurant on site.
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.