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"I love everything check in was fast and easy would recommend anyone to stay at this wonderful hotel " More

By a verified traveler on Tue 29 Oct 2019

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Hotel Description

3-star hotel in Midtown

In entertainment district

Within a 10-minute walk of this Midtown hotel, you'll find Jacob K. Javits Convention Center and The High Line Park. Also, American Lyric Theater is within half a mile (1 km) and Times Square is within 2 miles (3 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Traveling on business? Take advantage of the 24-hour business center, laundry service, and airport drop-off service. Self parking, limo/town car service, and a computer station are also offered.

Free Internet, comfy beds

The 83 guestrooms offer free WiFi and free wired Internet, TVs with cable channels, and Tempur-Pedic beds. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Accessible, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Midtown Convention Center Hotel ratings based on 15 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Midtown Convention Center Hotel

Everyone (5) Couples (1) Family (1)
5 out of 5
I love everything check in was fast and easy would recommend anyone to stay at this wonderful hotel

Posted by on Oct 29, 2019

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1 out of 5
This picture is NOT what the rm looks like! Our rm was so tiny you could hardly move, outlets had no covers, lampshades were both torn, sheets had tons of stains!! they were clean so that was the only reason I would sleep on them, shower had 5 huge cracks on the wall - I took pictures because people wouldn't believe it. If we had a choice to leave that night we would have but we flew in late traveling many hrs and we were only sleeping there to go on a cruise the next am thank goodness!! We've stayed at many hotels over the yrs and this is the WORST hotel we have ever stayed in. Sad that this was our 1st impression of being in NY. We were totally grossed out and applauded about this hotel because when I was checking for hotels this was rated nice and showed this beautiful rm, and the price wasn't really cheap either.Horrible Horrible!!!!!

Posted by on Oct 14, 2019

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1 out of 5
This was the most disgusting hotel, that I have ever seen or experienced, the hard wood floors were so dirty and dusty, there was only 1 towel in the room we had requested another one, only at 12:30am it was brought to our room. The “king” bed was two twins pulled together and a thing mattress, this place should be shut down.....

Posted by on Oct 13, 2019

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4 out of 5
It was within walking distance to a lot of great places

Posted by on Oct 5, 2019

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4 out of 5
Nice experience will visit again. Room was on 9th floor overlook water.

Posted by on Oct 7, 2018

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4 out of 5

Economic Stay

The place wasn't bad, but it wasn't great. The location to touristy attraction was somewhat close. Breakfast was simple. It flooded on my stay, but they dealt with it pretty quick.

Posted by , from PNW on Mar 27, 2017

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1 out of 5

Horrible, horrible, horrible!

We were supposed to stay 8 nights, stayed one and was charged for two. Upon arrival, discovered the room was awful. The bed sheet had stains, the carpet had bleach stains everywhere, the drain pipe was sticking out of the bathtub, holes in the wall and noisy! We were most disappointed since the room looked nothing like the photos. They did not offer another room and we were charged another night. The staff wouldn't even allow us to speak with a manager. I had someone from Travelocity contact them and they were told the same thing!!

Posted by , from Boston, MA on Aug 10, 2016

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1 out of 5

Stay away from this hotel

WORST service ever! This place is not 3-star and not worth the money at all - there are so many better places to stay in the city. We picked this hotel for it's location to attend an event - we would NEVER come back here! Tiny rooms, not very clean and the staff is the most unfriendly I have ever experienced. Worst NYC experience in 30 years of travel!

Posted by , from PA, United States on Nov 17, 2013

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3 out of 5

Not Bad

I was concerned upon entering b/c of the construction outsude, and the room was small, but it is New York! The bed was comfortable, but could have been more decorative. The best part of breakfast was the waffles! The batter was perfect! We were able to leave our bags after checkout, return and pick them up while we waited for our airport shuttle. Not bad for a short stay.

Posted by , from New York State on May 2, 2013

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4 out of 5

Good place to stay

Pros: Free breakfast, Close restaurants, Free Internet
Cons: Noisy
Was an overall good experience, the property is very close to Times Square and to main key important New York streets, the price is maybe one of the must affordable in the city and the staff and breakfast is very good!

Posted by , from Costa Rica on Dec 17, 2012

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About the Midtown Convention Center Hotel

Location 522 W 38th St, New York, NY 10018

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Free breakfast is served daily. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Midtown Convention Center Hotel. For a fee, parking is available. This 3-star New York hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 11 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Penn Station (1.4 km / 0.9 mi)
  • Metro station: 34th Street–Hudson Yards Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport drop-off
  • Parking: Self parking available for a surcharge

Room Amenities

Midtown Convention Center Hotel offers 83 accommodations with safes and coffee/tea makers. Beds feature Tempur-Pedic mattresses. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Tempur-Pedic beds
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 7 AM to 10 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby
  • Bicycle rentals nearby
  • Boat tours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per week

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person
  • Self parking fee: USD 50.00 per day
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Convention
  • Best Western Convention Center
  • Midtown Convention Center
  • Best Western Convention Center Hotel New York
  • Best Western Convention Center New York
  • Best Western Convention Hotel
  • Best Western Hotel Convention Center
  • Convention Hotel
  • Hotel Best Western Convention Center
  • Magnuson Convention Center Hotel New York
  • Magnuson Convention Center Hotel
  • Magnuson Convention Center New York
  • Magnuson Convention Center
  • Midtown Convention Center
  • Midtown Convention Center Hotel Hotel
  • Midtown Convention Center Hotel New York
  • Midtown Convention Center Hotel Hotel New York

You should know

  • Midtown Convention Center Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.