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"Rooms was ok for the price. Place is close to time square " More

By a verified traveler on Wed 21 Oct 2020

Hotel Description

4-star hotel near Times Square

City center retreat

At this Midtown hotel, you'll be well placed to visit Times Square and Broadway, both steps away. Madame Tussauds Wax Museum and 5th Avenue are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Limo/town car service, express check-in, and express check-out are also on offer.

Free WiFi

In addition to free WiFi, the 626 guestrooms offer TVs and free local calls. Hair dryers, safes, and ironing boards are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Spacious)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Millennium Times Square New York ratings based on 111 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Millennium Times Square New York

Everyone (59) Couples (19) Family (29)
5 out of 5

Posted by on Dec 3, 2020

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Comment from Hotel Management

Dec 5, 2020 by Customer Service

Thanks for the perfect rating! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Times Square New York. Have a wonderful day!

1 out of 5

Posted by on Nov 26, 2020

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Comment from Hotel Management

Nov 27, 2020 by Erald Sula

Thank you for staying with us and we are so disappointed to see that you did not enjoy your stay with us. Please feel free to contact me directly as I would love the opportunity to speak with you directly and address some of your concerns.

3 out of 5
Rooms was ok for the price. Place is close to time square

Posted by , from Philadlephia, PA on Oct 21, 2020

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Comment from Hotel Management

Oct 22, 2020 by Customer Service

We appreciate that you took the time to share your feedback, Gigi. We're glad you had a pleasant stay with us despite our services not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

1 out of 5
Location was great service smd room poor..no towels when arrive

Posted by , from Michigan on Oct 18, 2020

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Comment from Hotel Management

Oct 18, 2020 by Customer Service

We appreciate your feedback, Coko. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

1 out of 5
There was a leak in the ceiling in the bathroom first night. Next day after we moved they shut the water off with no notice. Unable to shower or use restroom let alone wash our hands in the age of Covid-19. Every time we stepped outside of hotel you could smell THC in front of property. Front desk staff have major attitude problems and poor customer service.

Posted by , from Powder Springs, GA on Oct 17, 2020

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Comment from Hotel Management

Oct 21, 2020 by Customer Service

Robin- I am terribly sorry to hear about your experience. I would love an opportunity to speak to you. Please reach out to the hotel directly and ask to speak with Loriane Comito, the Director of Front Office. Thanks.

3 out of 5
Property is good but my friends stay in one room which was unclean, in one drawer contained a dirty sock, i am shock was, thus wss terrible i don't recomend stay in this hotel!!!

Posted by , from Sacramento on Oct 11, 2020

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Comment from Hotel Management

Oct 13, 2020 by Customer Service

We appreciate you taking the time to share your feedback, Dema. We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

4 out of 5

Posted by on Oct 9, 2020

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Comment from Hotel Management

Oct 10, 2020 by Customer Service

Thanks for the 4/5 rating! We're thrilled you enjoyed your time at Millennium Times Square New York so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2 out of 5
I didn't like that the hotel had NO HEAT.. floor 35 had a foul odor ... The customer service was awesome..

Posted by , from Houston on Sep 28, 2020

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Comment from Hotel Management

Sep 28, 2020 by Customer Service

We appreciate the feedback, Angela. While we're happy you appreciated our friendly staff, it's unfortunate our hotel didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

1 out of 5
TERRIBLE!!! we got a deluxe room. When we walked inside the room there it smelt like complete cigarettes smoke as well as marijuana. There was nasty liquid like all over bed frame. I have pictures to prove, bathroom floors all dirty, mold inside the bathtub corners, I don’t even know if the sheets were changed because there were dirty sheets, I tried calling the front desk 20 times NO ANSWER. I then switched to a different room. I guess was a little better than last one but no difference. I shouldn’t have had to experience that first situation. Absolutely DISGUSTING. I will be uploading pictures and contacting higher management!!!! I will never ever stay here and I recommend nobody stays here. Customer service is HORRIBLE THEY NEVER ANSWER THE PHONE. There was a man in the room next door that kept us up all night. Banging on the door asking for whoever was in the room to let him in. He kept banging and screaming curse words. We tried calling downstairs because my friend and I were too scared to leave our room and go to the lobby because the man was outside screaming and banging on the hotel door for whomever was in the room with him to let him in. We had to sit through a big argument of theres the whole night. Downstairs was not answering phones at all. Such a terrible experience!!!!!!

Posted by , from New york on Sep 13, 2020

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Comment from Hotel Management

Sep 16, 2020 by Customer Service

Sabrina- thank you for your feedback. I am very concerned about your stay and would love to speak with you regarding your entire experience. Can you please email me directly at Nick.Vashishta@MILLENNIUMHOTELS.COM. Looking forward to speaking with you.

5 out of 5
Very good location. Close to good restaurants and the theater’s.

Posted by on Mar 1, 2020

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About the Millennium Times Square New York

Location 145 W 44th St, New York, NY 10036

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Millennium Times Square New York. This 4-star New York hotel is smoke free.

  • 626 guestrooms or units
  • 52 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: LaGuardia Airport (LGA) (16.4 km / 10.2 mi)
  • Train station: Grand Central - 42 St. Station (1.3 km / 0.8 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.3 km / 0.2 mi)

Room Amenities

Millennium Times Square New York offers 626 accommodations with safes and hair dryers. This New York hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Premium channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Millennium Times Square New York has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day
  • Resort fee: USD 25.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25.36 per person (approximately)
  • Nearby parking fee: USD 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Millennium Broadway Hotel Times Square
  • Millennium Broadway Times Square
  • Millennium Broadway Hotel
  • Millennium Broadway
  • Millennium Broadway New York Times Square Hotel
  • Millennium Times Square York
  • Millennium Times Square New York Hotel
  • Millennium Times Square New York New York
  • Millennium Times Square New York Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.