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"The shower is excellent- love the shower head and shower pressure- check in was very quick- the hotel is comfortable and modern " More

By a verified traveler on Mon 11 Jun 2018

Hotel Description

4-star romantic hotel near 5th Avenue

Heart of New York

Within a 10-minute walk of this Midtown hotel, you'll find 5th Avenue and Chrysler Building. St. Patrick's Cathedral and Rockefeller Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, business center, and valet parking. WiFi in public areas is free.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 697 guestrooms also offer sofa beds and flat-screen TVs with cable channels. 24-hour room service, WiFi, and minibars are also available.

Cozy, Guest room, 1 Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$129* Per night/room Nov 24 - Nov 25

Deluxe Queen, Guest room, 1 Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior King, Guest room, 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Terrace Suite, Suite, 1 King, jetted bath, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Maxwell New York City ratings based on 78 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Maxwell New York City

Everyone (20) Couples (2) Family (1)
5 out of 5
Just awesome service. If you’re looking for a safe clean place to stay in New York City this is it.

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 16, 2019 by Nick

Thanks for the fantastic review, Lydia! It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

2 out of 5

Posted by on May 23, 2019

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Comment from Hotel Management

Jun 16, 2019 by Nick

Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

5 out of 5

Posted by on May 22, 2019

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Comment from Hotel Management

Jun 16, 2019 by Nick

Thanks for the fantastic review, Lydia! It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

5 out of 5
Nick at the front desk provided excellent customer service-very friendly and professional. Didn’t like having to pay $25 per night resort fee on top of room charge.

Posted by , from San Francisco, CA on May 7, 2019

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Comment from Hotel Management

Jun 16, 2019 by Nick

Thank you for the 5/5 review! It's excellent you enjoyed your time with us so much! We're delighted you appreciated prime location. We care deeply about the happiness and satisfaction of our guests. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day!

4 out of 5
Great location, had issues with tv every day but they tried their best to fix it.

Posted by on Apr 29, 2019

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Comment from Hotel Management

Jun 16, 2019 by Nick

Thank you for the 4/5 review! It's excellent you enjoyed your time with us so much! We're delighted you appreciated prime location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our service with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day!

4 out of 5
Everything at da hotel has been really good, there is nothing to complain about

Posted by on Mar 24, 2019

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4 out of 5
Rooms were super small but close to everything! Forgot my lap top and of course Supposivly no one found it!

Posted by on Jan 7, 2019

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5 out of 5
Lovely hotel and great location. Helpful and friendly staff. Definitely recommend.

Posted by , from Columbus Ohio on Nov 20, 2018

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Comment from Hotel Management

Nov 23, 2018 by Nick

We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day!

4 out of 5

Posted by on Oct 16, 2018

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Comment from Hotel Management

Oct 19, 2018 by NV

Thank you for staying with us!

5 out of 5
The shower is excellent- love the shower head and shower pressure- check in was very quick- the hotel is comfortable and modern

Posted by on Jun 11, 2018

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About the The Maxwell New York City

Location 541 Lexington Ave, New York, NY 10022

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10323 square feet (959 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly The Maxwell New York City. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 697 guestrooms or units
  • 18 levels
  • 10323 sq ft of conference space
  • 959 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (11.4 km / 7.1 mi)
  • Train station: New York Grand Central Terminal Station (1.2 km / 0.8 mi)
  • Metro station: Lexington Av.-53 St. Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Maxwell New York City offers 697 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This New York hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Heartbeat - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 100 per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • Debit cards not accepted
  • UnionPay

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 25.00 per night
  • Resort fee: USD 25 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • In-room safe

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 65 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York W
  • W Hotel New York
  • W New York
  • w Hotel New York City
  • w Hotel Nyc
  • w Hotel Times Square
  • w New York - Times Square Hotel New York City
  • w New York City
  • w Times Square
  • Hotel W New York
  • Maxwell New York City Hotel
  • Maxwell Hotel
  • Maxwell New York City
  • The Maxwell York City York
  • The Maxwell New York City Hotel
  • The Maxwell New York City New York
  • The Maxwell New York City Hotel New York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.