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4.7 out of 5

"The rooms were very comfortable. The furnishings were comfortable & quaint. The staff was wonderful. " More

By a verified traveler on Mon 20 Jan 2020

Hotel Description

5-star luxury hotel near Central Park

Central New York getaway

At this Manhattan hotel, you'll be well placed to visit Central Park and Madison Avenue, both within a 5-minute walk. Metropolitan Museum of Art and Lenox Hill Hospital are also within half a mile (1 km).

Award-winning

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 189 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include iPod docks, 24-hour room service, and minibars.

City View Grand Deluxe Salon

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ultra One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Bedrooms (Deluxe)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds (Salon)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Surrey ratings based on 14 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Surrey

Everyone (5) Family (1)
5 out of 5
The rooms were very comfortable. The furnishings were comfortable & quaint. The staff was wonderful.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 20, 2020 by Lily B.

Dear Valued guest, We are thrilled to learn you had a great stay with us. Thank you for taking a moment to tell us about your stay. We look forward to welcoming you back soon.

5 out of 5

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 2, 2019 by hotel_mgmt_team_365

It was a pleasure to have you as our guest, and we thank you for sharing your review. We hope you will join us again on your next trip to New York City. Warm regards, The Surrey

4 out of 5

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jul 1, 2019 by hotel_mgmt_team_365

Thank you for your feedback. It is wonderful to learn that you enjoyed your stay, and we look forward to hosting your next visit to New York City.

5 out of 5

Quietly upscale hotel on Upper East Side

We stayed as a family of 4 in a room with 2 queen beds. It was very spacious ( actually enormous for NYC), very well appointed,stylish,comfortable, and quiet.We received a bottle of wine compliments of the manager- a very nice touch. It is not a tourist or party hotel, expect well-off middle aged crowd in designer attire. But no snobbish attitudes were ever detected in any of the stuff, everybody was extremely warm and helpful. Cafe Boulud, adjacent to the hotel, lived up to its excellent reputation, but was rather pricey ( no surprise of course). Affordable and family friendly dining options in the immediate area are limited ( and they are generally not really affordable by middle-American standard), but the main commercial strips of Upper East Side ( Lexington and 2nd) are 3 blocks away with many casual and more reasonably priced eateries. Many of them deliver too. The location is beautiful( think 1890s architecture) and quiet, short walk to the Central park and the Museum Mile, walkable to Upper West side ( Museum of Natural History and other things). We even walked to the Lincoln Center and back ( about 20-25 min each way), but after dark it is not advisable to cross the park, so you'll need a taxi. It is not really walkable to midtown attractions. Hop-on hop-off bus lines stop a few blocks from the hotel, but as a means of transportation to midtown they are very very slow. Overall, would stay again, if couldn't find comparable options on south end of central park

Posted by , from Portand, OR on Jan 3, 2016

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Comment from Hotel Management

Jan 28, 2016 by Carla Paul

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us. We are delighted that you enjoyed your stay. We remain at your service and look forward to welcoming you back soon. Sincerely, Carla Paul

5 out of 5

Excellent location.

Pros: The room's large size and furnishings. Outstanding bathroom facility and amenities with exceptional service.
Cons: The price of a Diet Coke glass and with free refills.
Location: Shopping and museums within walking distance or short cab ride.
Very unique and private atmosphere in the heart of the Upper East Side between 5th Avenue and Madison. Well deserving of Relais and Chateaux only recommended hotel in NYC. The Daniel Boulod restaurant lives up to expectations although pricey even for NYC. ($ 10.oo for a glass of Diet Coke (mostly ice) and another $ 10.oo for a refill). Will always stay at The Surrey Hotel on next visits to NYC.

Posted by , from Michigan on Oct 27, 2015

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Comment from Hotel Management

Dec 12, 2015 by Katie Winther

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly, the gracious and professional service extended by our colleagues. We were pleased that we exceeded your expectations and The Surrey was well worth it. We remain at your service and look forward to welcoming you back soon. Sincerely,

5 out of 5

Exceptionally quiet, luxurious and stylish hotel.

Pros: Comfort, class and style
Location: #6 Train 3 blocks away, Central Park 3 blocks away, Madison Ave. 2 blocks away.
I visited NY for a short vacation and wanted to stay near Central Park and the Upper E. side. I chose The Surrey because of the high ratings and I was not disappointed. Staff greeted me politely and professionally and the check in was wonderful. The room was beautiful with a street view and lovely amenities. Another reason I chose The Surrey was the collection of art throughout the hotel. It's wonderful to see the modern and post-modern works throughout. The Surrey is a famous hotel where many political and cultural icons stayed and I wanted to experience this as well. Both of these really make the hotel stand out among others in it's class. Finally, breakfast from the cafe was absolutely perfect.

Posted by , from California on Aug 12, 2015

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5 out of 5

Great overall

The only thing I found ridiculous was that I had to pay for internet and it should be included.

Posted by on Jun 13, 2013

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5 out of 5

Customer Service over the top!

Pros: Close restaurants, Quiet
Cons: No free Internet
The Surrey did everything to make my short stay in NY very pleasant. My room was beautifully appointed and lusciously comfy. It is pretty pricey but, well worth the cost. The only negative, was the $15/day internet wifi cost. Ridiculous for a hotel with such a billing per day. I would definitely recommend The Surrey.

Posted by , from Chicago, IL on Aug 24, 2012

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5 out of 5

This hotel made me feel welcome

Pros: close to central park
Cons: noise from the street
I do not usually travel by myself, but I needed the location, which was perfect, I was pleasantly impressed by The Surrey, it is not like those huge and impersonal hotels, but classy and exclusive, excellent service overall, room service highly recommended for a treat or simply to enjoy the room. I felt safe all the time and all my needs were met gracefully. I know where we will be staying in our next trip to New York.

Posted by , from Illinois on May 16, 2012

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5 out of 5

EXCELLANT QUIET LOCATION

Pros: Close restaurants, Quiet
Cons: No free Internet
Very nice size rooms, search for the deal and you will fine. Stores with in two or three blocks for groceries and snacks, small cafes in the area 3 GUYS for one resonable and good food. One block to walk or sit in the park , bus routes one block up town or down town. Get a metro card for bus or subway travel. Staff is very helpful as is the house keeping.

Posted by , from Charleston, SC, USA on May 1, 2012

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Property Features

The Surrey offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury The Surrey. Parking is available for a fee. This 5-star New York hotel is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 17 levels
  • Built in 1926
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (14.1 km / 8.8 mi)
  • Train station: Grand Central - 42 St. Station (3.4 km / 2.1 mi)
  • Metro station: 77 St. Station (Lexington Av.) (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Surrey offers 189 accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10 AM.

Cafe Boulud - This restaurant specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Bar Pleiades - This cocktail bar specializes in French cuisine and serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 16 years old are not allowed in the health club or fitness facility.

Spa Services

Cornelia Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Minimum age to access spa is 15
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 250 per pet, per stay
  • Maximum 2 per room
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Uncovered valet parking fee: USD 75 per night
  • Pet fee: USD 250 per pet, per stay
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Surrey
  • Surrey Hotel
  • Surrey Hotel New York
  • Surrey New York
  • Surrey Hotel New York City
  • Surrey New York City
  • Surrey Suite Hotel
  • The Surrey Hotel New York City
  • The Surrey Hotel
  • The Surrey New York
  • The Surrey Hotel New York

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The Surrey is listed in the 2017 Travel + Leisure 500.

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

The property is a member of Relais & Chateaux.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.