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4.3 out of 5

"the location is superb, 1 blocl from grand central " More

By a verified traveler on Sun 08 Mar 2020

Hotel Description

4.5-star luxury hotel near Chrysler Building

Central New York getaway

At this Midtown hotel, you'll be well placed to visit Chrysler Building and Grand Central Terminal, both within a 5-minute walk. 5th Avenue and United Nations Headquarters are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 16 conference rooms, 24-hour business center, and airport shuttle. WiFi in public areas is free.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 774 guestrooms also offer WiFi and LCD TVs with digital channels. Other amenities include wired Internet, minibars, and room service.

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (SW-M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin New York Grand Central ratings based on 40 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin New York Grand Central

Everyone (25) Couples (5) Family (9)
5 out of 5
the location is superb, 1 blocl from grand central

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 9, 2020 by Customer Service

Thank you for this wonderful review! We're excited to know your time at The Westin New York Grand Central was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Have a fabulous day!

5 out of 5

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 8, 2020 by Customer Service

Thanks for sharing this perfect rating! We're thrilled to hear you enjoyed your stay at The Westin New York Grand Central! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit! Have a beautiful day!

4 out of 5
The security was there at all times of the night. It felt safe.

Posted by on Feb 26, 2020

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Comment from Hotel Management

Feb 27, 2020 by Customer Service

Thank you so much for sharing this wonderful review with us. We're delighted to hear you enjoyed your stay with us. It's fantastic you appreciated our security so much. We can't wait to host you again soon for another amazing experience. Have a great day.

5 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by Customer Service

Thank you for the 5/5 rating! It's excellent you enjoyed your time at The Westin New York Grand Central so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Have a fantastic day!

5 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 27, 2020 by Customer Service

Thank you for the fantastic rating! We endeavor to make all of our guests feel welcome and relaxed during their time at The Westin New York Grand Central! We can't wait to see you again soon. Have an amazing day! Shannon Keaney General Manager

5 out of 5
Great value and location . Room was very comfortable

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 27, 2020 by Customer Service

Thanks for the wonderful review! It's fantastic you had such a lovely experience at The Westin New York Grand Central. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions, as well as for our property's value and comfortable accommodations. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day! Shannon Keaney General Manager

2 out of 5
Our room was very clean and spacious but it was VERY noisy all night. I was traveling with my 6 year old son and had to call the front desk twice at midnight due to noisy neighbors. The first time I called I waited 15 minutes and security still had not arrived. They did arrive after the 2nd call but we were also near the elevators and were awakened every 10 minutes by loud people getting off the elevator until 2 am. Not a family-friendly property.

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 13, 2020 by Customer Service

We appreciate you taking the time to share your feedback. It's unfortunate your time with us was less than ideal. We're disappointed you had such challenges with the sound insulation in our rooms. The satisfaction of our guests is important to us so we'll be sure to discuss your feedback moving forward. We hope for the chance to host you again soon so we can share a more positive experience with you. Shannon Keaney General Manager

5 out of 5

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 27, 2019 by Customer Service

Thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at The Westin New York Grand Central! Shannon Keaney General Manager

5 out of 5
Beautiful hotel and perfect location. Very friendly staff.

Posted by on Dec 24, 2019

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Comment from Hotel Management

Dec 24, 2019 by Customer Service

Thank you for the perfect rating! We are very pleased to hear that you had a wonderful stay at The Westin New York Grand Central. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again! Have a great day! Shannon Keaney General Manager

5 out of 5
The staff was excellent and very friendly!! The check in and check out was expedient. The food was delicious.

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 23, 2019 by Customer Service

Thanks for the amazing review! It's excellent your time at The Westin New York Grand Central was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Have a fantastic day! Shannon Keaney General Manager

About the The Westin New York Grand Central

Location 212 East 42nd Street, New York, NY 10017

Renovations + Closures

This property is closed from March 21 2020 to April 1 2021 (dates subject to change).

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. There are 16 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury The Westin New York Grand Central. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 1 building
  • 774 guestrooms or units
  • 41 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (15.1 km / 9.4 mi)
  • Train station: Grand Central - 42 St. Station (1.2 km / 0.8 mi)
  • Metro station: Lexington Av.-53 St. Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Westin New York Grand Central offers 774 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 11 AM.

The LCL: Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM

Special check-in instructions:

There is no front desk at this property. Guests can access their accommodation through a private entrance.

This property does not have a front desk. Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 50 per pet, per day
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines and the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Private entrance
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.69 per accommodation, per night

The resort fee includes:

  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16.25 and USD 45 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 80 per day
  • Valet parking fee: USD 80 per day
  • Pet fee: USD 50 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Grand Central Westin
  • Westin Hotel New York Grand Central
  • Westin New York Grand Central
  • Helmsley Hotel New York
  • New York Helmsley Hotel
  • The New York City Helmsley
  • Westin New York Grand Central Hotel
  • Westin Grand Central Hotel
  • Westin Grand Central
  • The New York City Helmsley
  • The Westin York Central York
  • The Westin New York Grand Central Hotel
  • The Westin New York Grand Central New York
  • The Westin New York Grand Central Hotel New York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.