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"Staff was super helpful and pleasant " More

By a verified traveler on Tue 09 Aug 2022

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Hotel Description

Hotel near Galleria at Crystal Run in Middletown

Heart of Middletown

Within 2 miles (3 km) of this Middletown hotel, you'll find Galleria at Crystal Run and Orange County Fairgrounds. Also, Orange County Fair Speedway is within 2 miles (3 km) and Soons Orchards is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free English breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and free newspapers.

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$120* Per night/room Oct 24 - Oct 25

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Middletown ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tru by Hilton Middletown

Everyone (2) Family (8)
5 out of 5
Staff was super helpful and pleasant

Posted by on Aug 9, 2022

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Comment from Hotel Management

Aug 10, 2022 by Hotel Manager

Dear Ronise, We are glad to hear that you had a good experience with us. Your kind words about us mean a lot to us. Our employees are our proudest assets. Please let us know when you need our services again. Sincerely, Hotel Manager.

4 out of 5
It was good for the price

Posted by on May 2, 2022

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Comment from Hotel Management

May 4, 2022 by GM

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Initial room was very dirty (literal garbage in the made bed, urine and hair on the toilet seat). Staff was responsive in fulfilling the request for another room (thankfully one was available). The second room was much cleaner (despite stains on the wallpaper in the bathroom). Staff was very friendly and accommodating.

Posted by on Sep 1, 2021

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3 out of 5
The modern fresh decor was pleasing.

Posted by , from Christiana on Aug 30, 2021

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2 out of 5
Not clean! Got to the room and everything just looked dirty and not thoroughly clean. There was so much noise from rowdy guest and basic needs like toilet paper were not even taken care of. Very disappointed!

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 15, 2021 by Roberto

I'm sorry to hear about your experience. Could you give me the last name on your reservation so we can keep our housekeeping staff accountable? It would be a great help. I hope you enjoyed your stay despite the cleanliness issues.

4 out of 5

Posted by on Jul 12, 2021

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2 out of 5
Very disappointed by this new basic Tru Hilton hotel. It was so basic. I do not like the shampoo and body wash containers, very hard to squeeze out the product. Bathroom floor very slippery. The room I was in was above some type of compressor it was very loud. A/c heat ran all night I had to have my sheets changed as they were ripped

Posted by on Mar 5, 2021

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Comment from Hotel Management

Mar 5, 2021 by Michael

Good day: Thank you for trying the new Tru by Hilton. I am sorry that the hotel fell short of expectations. The shampoo/body wash containers are currently under evaluation at corporate office. The running of the AC is by design - it is mandatory in the city of Middletown that the units run 24/7; I apologize if the noise bothered you. I followed up with housekeeping on the linen and the floor and will continue to monitor. Your comments are most appreciated. Best in Tru -

1 out of 5

Posted by on Aug 10, 2020

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Comment from Hotel Management

Sep 17, 2020 by gm

sorry you were disappointed with your stay

5 out of 5
Every ones very nice i stay there evey time i come to see my faimy

Posted by on Jun 20, 2020

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5 out of 5
Everything was great. I stay here every time im in town. A few times a month

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 22, 2020 by GM

Thank you the positive feedback , we look forward to you returning

About the Tru by Hilton Middletown

Location 41 Dunning Road, Middletown, NY 10940

Renovations + Closures

The following facilities or services will be unavailable from June 1 2022 to September 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. A 24-hour fitness center, a terrace, and gift shops/newsstands are also featured at the business-friendly Tru by Hilton Middletown. Free self parking is available. This Middletown hotel is smoke free.

  • 104 guestrooms or units
  • English breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru by Hilton Middletown offers 104 air-conditioned accommodations with complimentary newspapers and hair dryers. Each accommodation is individually furnished. 55-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet

Food & Drink

Guests are served free English breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 100 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TRU Middletown Middletown
  • TRU Middletown Hotel
  • Middletown TRU Middletown Hotel
  • Hotel TRU Middletown
  • Hotel TRU Middletown Middletown
  • TRU Hotel
  • Tru by Hilton Middletown Hotel
  • Tru by Hilton Middletown Middletown
  • Tru by Hilton Middletown Hotel
  • TRU Middletown
  • Tru by Hilton Middletown Middletown
  • Tru by Hilton Middletown Hotel Middletown
  • Tru by Hilton Middletown Hotel Middletown

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.