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Premium bedding, iron/ironing board, linens
Premium bedding, iron/ironing board, linens
Premium bedding, iron/ironing board, linens
Premium bedding, iron/ironing board, linens

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet Friendly
  • Air Conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationNorthumberland National Park2 min drive
    Popular LocationKielder Water23 min drive
    Popular LocationCragside23 min drive
    AirportNewcastle (NCL-Newcastle Intl.)36 min drive

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    About this area

    Otterburn

    Otterburn Castle Country House Hotel is located in Newcastle-upon-Tyne. Wallington Hall and Cragside are local landmarks, and the area's natural beauty can be seen at Northumberland National Park and Kielder Water.
    View in a map
    Popular Location

    What's nearby

    • Northumberland National Park - 2 min drive
    • Kielder Water - 23 min drive
    • Cragside - 23 min drive
    • Vindolanda - 33 min drive
    • Kielder Water and Forest Park - 36 min drive

    Getting around

    • Hexham Station - 28 min drive
    • AirportNewcastle Intl. Airport (NCL) - 36 min drive

    Restaurants

    • Onsite dining venue – Restaurant with a bar offering British cuisine. Serves lunch and dinner on select days.

    About this property

    Otterburn Castle Country House Hotel

    Along with a restaurant, this smoke-free hotel has a bar/lounge and wedding services. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a picnic area. All 17 rooms boast deep soaking tubs and offer premium bedding and flat-screen TVs. Guests will also find coffee makers, hair dryers, and ironing boards.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter

    Social distancing

    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking

    Food and drink

    • Free English breakfast available daily 8:00 AM–10:00 AM
    • 1 restaurant
    • 1 bar

    Conveniences

    • No elevators

    Guest services

    • Daily housekeeping
    • Front desk (limited hours)
    • Wedding services

    Languages spoken

    • English

    Business services

    • Meeting rooms

    Outdoors

    • Garden
    • Picnic area
    • Terrace

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Heating
    • Linens
    • Premium bedding

    Bathroom

    • Deep soaking bathtub
    • Designer toiletries
    • Hair dryer
    • Shower/tub combination
    • Towels

    Entertainment

    • Digital channels
    • Flat-screen TV

    Food and drink

    • Coffee/tea maker

    More

    • Iron/ironing board

    Policies

    Check-in

    Check-in from 3:00 PM - 6:00 PM
    Early check-in subject to availability
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before 11:00 AM

    Special check-in instructions

    The front desk is open daily from 8:00 AM - 6:00 PM
    If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of GBP 10 per pet, per night
    Dogs only

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are available for GBP 30.0 per day
    Cribs (infant beds) are available for GBP 10.0 per day

    Property payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Pet fee: GBP 10 per pet, per night
    • Service animals are exempt from fees
    • Early check-in fee: GBP 10 (subject to availability)
    • Crib (infant bed) fee: GBP 10.0 per day
    • Rollaway bed fee: GBP 30.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    4.4
    Excellent
    33 reviews
    5 - Excellent
    21
    4 - Good
    8
    3 - Okay
    1
    2 - Poor
    2
    1 - Terrible
    1

    4.5/5

    Cleanliness

    4.6/5

    Staff & service

    3.9/5

    Amenities

    4.2/5

    Property conditions & facilities

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Aug 2020

    5/5 Excellent

    Traveled with partner
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Doesn't everyone want to stay in an old castle!? We stayed 2 nights for a friend's wedding. As you drive up you can't not be impressed by the property. Then as you walk in and greated with a smile. The public areas are well presented as well as bar and lounge with wood fire. The room was large with tea coffee and TV. This was a little more 3* as it looked a little tired and could do with modernisation. Breakfast was great with plenty of choice and food in the evening was great.Would definitely book again.
    Stayed 2 nights in Mar 2020

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Marvellous
    We felt welcome from the moment we walked in to this charming hotel. The service from all of the family was second to none at all times. They were there when you were needed, right on the dot, yet not intrusive. We had a beautiful room, very comfortable. We ate here on the first night and the food was spot on. The wine selection also good. We asked for a local dinner recommendation for the second night and the table was booked for us also. We were not disappointed, they clearly know the local area well. We would definitely stay again at this charming and super friendly hotel
    Stayed 2 nights in Jan 2020

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
    Over night stay
    Lovely old building, be prepared to cope with the inefficient WiFi and CH linked to the buildings character
    Stayed 1 night in Nov 2019

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Otterburn Castle
    Great family run hotel with lovely food. The building itself is very interesting.
    Stayed 1 night in Nov 2019