Heart of Norfolk
At this Downtown Norfolk hotel, you'll be steps from Waterside Festival Marketplace and within a 15-minute walk of Harbor Park. Norfolk Scope and Chrysler Hall are also within 2 miles (3 km).
Renovated in 2019
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 41 conference rooms, 24-hour business center, and valet parking. Enjoy the gym and perks like free WiFi.
Sep 20, 2022 by General Manager
Dear Bryan, Thank you for your kind words about our hotel. It is wonderful to hear that you had an excellent stay. We are delighted your room provided the comforts you expected and that you enjoyed our spotless accommodations. However, we regret that your experience was less than perfect. Thank you again for choosing Norfolk Waterside Marriott; we look forward to welcoming you again soon.Sincerely, General Manager
Sep 12, 2022 by General Manager
Dear buhilda, Thank you for your review of your recent visit to our hotel. We are glad that you had an enjoyable experience staying with us. However, we apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. It was our pleasure accommodating you, and we hope to see you again soon for an improved experience. Sincerely, General Manager
Aug 28, 2022 by General Manager
Dear Ciera, We thank you for taking the time to evaluate your stay, and we apologize for the maintenance issues that inconvenienced you. Please know our front desk is always available to help make your stay more comfortable. We appreciate your patience as we worked to correct these issues and hope you will stay with us again for a much-improved experience. We value your loyalty and hope to regain your trust on your next visit. Sincerely, General Manager
Apr 17, 2022 by Mark S.
Thank you so much for your feedback! We are thrilled that you enjoyed your time with us and look forward to having the opportunity to host you again in the future.
Dec 3, 2021 by General Manager
Dear Alexandra, thank you for choosing our hotel and for sharing your review. We want to extend our sincerest apologies for your experience at our hotel. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, General Manager
Sep 8, 2021 by Chris Eason
We appreciate your feedback, it was quite frustrating for each one of our guests having to wait for longer than expected times for the elevators Thank you for your patience and empathy. We will be using this information for our future planning to make our hotel progress in the right direction.
May 1, 2021 by Chris Eason
Hello, we are very saddened to hear about your experience here in downtown Norfolk. Your reservation has been refunded in full and we will be following up with our leadership team to ensure this type of thing does not happen again. Thank you for your patience and understanding as we go through this process. We hope to possibly have a second opportunity to have a better impression if you return to the area.
Feb 19, 2021 by Chris Eason
Thank you for leaving your feedback! There are multiple alarming things to consider in this comment, we will follow up with our leadership team with this information. Hopefully, we will have the opportunity to give you a better second impression if you return to the area.
Jun 29, 2020 by Manager
Good Morning, I'm so sorry to hear about your disappointing stay at our hotel in Norfolk. We strive to ensure all guest enjoy their time with us and in that we have failed you. Thank for for your candid feedback and I hope you will reconsider our property in the future.
Norfolk Waterside Marriott offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 60000 square feet (5574 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Norfolk Waterside Marriott. Parking is available for a fee. A complete renovation of Norfolk Waterside Marriott was completed in August 2019. This 3.5-star Norfolk hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Norfolk Waterside Marriott offers 407 accommodations with coffee/tea makers and complimentary weekday newspapers. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in August 2019.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.
STEAM - Onsite coffee shop.
START - This restaurant specializes in American cuisine and serves breakfast only. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.