Heart of Norfolk
At this Downtown Norfolk hotel, you'll be steps from Waterside Festival Marketplace and within a 15-minute walk of Harbor Park. Norfolk Scope and Chrysler Hall are also within 2 miles (3 km).
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 41 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a gym on site, and a 24-hour front desk and a coffee shop are also provided.
Free WiFi, comfy beds
Boasting comforts like pillowtop beds and premium bedding, the 407 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include Netflix, room service, and coffee/tea makers.
Sep 8, 2021 by Chris Eason
We appreciate your feedback, it was quite frustrating for each one of our guests having to wait for longer than expected times for the elevators Thank you for your patience and empathy. We will be using this information for our future planning to make our hotel progress in the right direction.
May 1, 2021 by Chris Eason
Hello, we are very saddened to hear about your experience here in downtown Norfolk. Your reservation has been refunded in full and we will be following up with our leadership team to ensure this type of thing does not happen again. Thank you for your patience and understanding as we go through this process. We hope to possibly have a second opportunity to have a better impression if you return to the area.
Feb 19, 2021 by Chris Eason
Thank you for leaving your feedback! There are multiple alarming things to consider in this comment, we will follow up with our leadership team with this information. Hopefully, we will have the opportunity to give you a better second impression if you return to the area.
Jun 29, 2020 by Manager
Good Morning, I'm so sorry to hear about your disappointing stay at our hotel in Norfolk. We strive to ensure all guest enjoy their time with us and in that we have failed you. Thank for for your candid feedback and I hope you will reconsider our property in the future.
Dec 16, 2019 by CRDE Front Office Manager
Dear Guest, thank you for choosing us once again and for taking the time to leave your review. We are currently redesigning our hotel, and we want to extend our apologies for any challenges or inconveniences this may have caused. We are very excited about the outcome and invite you to return to see the final results. Sam Parry, CRDE Front Office Manager
Sep 2, 2019 by CRDE Front Office Manager
Dear Guest, we are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at the Norfolk Waterside Marriott look forward to your next visit. Sam Parry, CRDE Front Office Manager
Aug 27, 2019 by CRDE Front Office Manager
Dear Guest, thank you for your review. We aim at providing each of our guests' with impeccable service as well as with a restful and comfortable stay. But it clearly seems that we failed miserably during your visit so please accept our sincere apologies. We take your whole feedback into consideration and will use it to enhance our future guests' experience. We hope you will choose us again so we can provide you with a much better experience. Sam Parry, CRDE Front Office Manager
Aug 26, 2019 by CRDE Front Office Manager
Dear Guest, thank you for reviewing your experience at the Norfolk Waterside Marriott. It is a pleasure hearing from our guests that they loved our well-maintained accommodations and cordial service. We appreciate your great feedback and look forward to welcoming you back soon. Sam Parry, CRDE Front Office Manager
Aug 22, 2019 by CRDE Front Office Manager
Dear Guest, thank you for taking the time to post a nice rating of the Norfolk Waterside Marriott. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sam Parry, CRDE Front Office Manager
Norfolk Waterside Marriott offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 60000 square feet (5574 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Norfolk Waterside Marriott. Parking is available for a fee. This 3.5-star Norfolk hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Norfolk Waterside Marriott offers 407 accommodations with coffee/tea makers and complimentary weekday newspapers. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in August 2019.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.
STEAM - Onsite coffee shop.
START - This restaurant specializes in American cuisine and serves breakfast only. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.