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"Overall the room was really nice and clean! Staying in the downtown Norfolk area was really convenient and everything was within walking distance. The ... " More

By a verified traveler on Thu 18 Feb 2021

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Hotel Description

3.5-star hotel near Waterside Festival Marketplace, connected to a shopping center

Heart of Norfolk

At this Downtown Norfolk hotel, you'll be steps from Waterside Festival Marketplace and within a 15-minute walk of Harbor Park. Norfolk Scope and Chrysler Hall are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 41 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a gym on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 407 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include Netflix, room service, and coffee/tea makers.

City Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$112* Per night/room Nov 26 - Nov 27

City Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Norfolk Waterside Marriott ratings based on 20 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Norfolk Waterside Marriott

Everyone (15) Couples (2) Family (5)
2 out of 5
Would have been nice if two of the four elevators worked. Always a hassle and wait for an elevator. Plus the bed needed upgraded. Very uncomfortable.

Posted by , from Midland on Sep 6, 2021

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Comment from Hotel Management

Sep 8, 2021 by Chris Eason

We appreciate your feedback, it was quite frustrating for each one of our guests having to wait for longer than expected times for the elevators Thank you for your patience and empathy. We will be using this information for our future planning to make our hotel progress in the right direction.

1 out of 5
I stayed here as a quiet getaway on a night I had a migraine. The air freshener they use in the rooms was awful and overpowering and made my head worse. But the worst happened while I was throwing up in the toilet and the ceiling above me started pouring some sort of water right onto my head!! It flooded the bathroom and was a large growing bubble in the ceiling of water damage with water just steady pouring down. I immediately packed up all my stuff and checked out. The manager said he would refund my room, but I will have to just wait and see if that happens. It’s been two days so it might still. I will never be staying here again. I expected a great deal more from a Marriott.

Posted by on Apr 29, 2021

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Comment from Hotel Management

May 1, 2021 by Chris Eason

Hello, we are very saddened to hear about your experience here in downtown Norfolk. Your reservation has been refunded in full and we will be following up with our leadership team to ensure this type of thing does not happen again. Thank you for your patience and understanding as we go through this process. We hope to possibly have a second opportunity to have a better impression if you return to the area.

3 out of 5
Overall the room was really nice and clean! Staying in the downtown Norfolk area was really convenient and everything was within walking distance. The parking garage had a reasonable daily price. The downsides, we had to request a remote because there wasn’t one in the room, the original iron that was in the room did not work and neither did the second iron we requested. There was a hole in the top blanket on the bed and the ottoman was broken. We also thought it was strange not to have a microwave in the room.

Posted by on Feb 18, 2021

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Comment from Hotel Management

Feb 19, 2021 by Chris Eason

Thank you for leaving your feedback! There are multiple alarming things to consider in this comment, we will follow up with our leadership team with this information. Hopefully, we will have the opportunity to give you a better second impression if you return to the area.

3 out of 5
We had to walk 18 flights of stairs because the elevator was not working. Then kids was running and yelling in the halls for several hrs. The last thing was the AC was not working in our room. Very unhappy with this hotel and I will not be back.

Posted by on Jun 28, 2020

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Comment from Hotel Management

Jun 29, 2020 by Manager

Good Morning, I'm so sorry to hear about your disappointing stay at our hotel in Norfolk. We strive to ensure all guest enjoy their time with us and in that we have failed you. Thank for for your candid feedback and I hope you will reconsider our property in the future.

4 out of 5
I have stayed in this facility several times during my daughter’s college tenure at ODU. The grand entryway at this hotel was magnificent. I was so disappointed when I entered and saw it had been replaced by a white wall during renovations. The sheer beauty of this hotel was completely ruined by the renovations and I will probably never stay here again. So very disappointed.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by CRDE Front Office Manager

Dear Guest, thank you for choosing us once again and for taking the time to leave your review. We are currently redesigning our hotel, and we want to extend our apologies for any challenges or inconveniences this may have caused. We are very excited about the outcome and invite you to return to see the final results. Sam Parry, CRDE Front Office Manager

4 out of 5

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 2, 2019 by CRDE Front Office Manager

Dear Guest, we are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at the Norfolk Waterside Marriott look forward to your next visit. Sam Parry, CRDE Front Office Manager

1 out of 5
No towels or wash clothes on arrival, water from shower did not drain properly, called for bed linens twice and never was supplied with the service, terrible terrible!

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 27, 2019 by CRDE Front Office Manager

Dear Guest, thank you for your review. We aim at providing each of our guests' with impeccable service as well as with a restful and comfortable stay. But it clearly seems that we failed miserably during your visit so please accept our sincere apologies. We take your whole feedback into consideration and will use it to enhance our future guests' experience. We hope you will choose us again so we can provide you with a much better experience. Sam Parry, CRDE Front Office Manager

5 out of 5
Very nice and clean room. Nice and convenient fitness center. Easy. Heckin with nice and criendly associate.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by CRDE Front Office Manager

Dear Guest, thank you for reviewing your experience at the Norfolk Waterside Marriott. It is a pleasure hearing from our guests that they loved our well-maintained accommodations and cordial service. We appreciate your great feedback and look forward to welcoming you back soon. Sam Parry, CRDE Front Office Manager

4 out of 5

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 22, 2019 by CRDE Front Office Manager

Dear Guest, thank you for taking the time to post a nice rating of the Norfolk Waterside Marriott. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sam Parry, CRDE Front Office Manager

5 out of 5
Hot water took its time to reach 21st floor, 5 minutes.

Posted by on Aug 28, 2018

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About the Norfolk Waterside Marriott

Location 235 E Main St, Norfolk, VA 23510

Property Features

Norfolk Waterside Marriott offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 60000 square feet (5574 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Norfolk Waterside Marriott. Parking is available for a fee. This 3.5-star Norfolk hotel is smoke free.

  • 407 guestrooms or units
  • 24 levels
  • 60000 sq ft of conference space
  • 5574 sq m of conference space
  • Built in 1991
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Norfolk Station (1.7 km / 1.1 mi)
  • Metro station: MacArthur Square Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Norfolk Waterside Marriott offers 407 accommodations with coffee/tea makers and complimentary weekday newspapers. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in August 2019.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

STEAM - Onsite coffee shop.

START - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)
  • Covered self parking fee: USD 20 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Norfolk
  • Marriott Norfolk Waterside
  • Marriott Waterside
  • Marriott Waterside Norfolk
  • Norfolk Marriott
  • Norfolk Marriott Waterside
  • Norfolk Waterside Marriott
  • Waterside Marriott
  • Waterside Marriott Norfolk
  • Waterside Norfolk Marriott
  • Norfolk Waterside Marriott Hotel Norfolk
  • Norfolk Waterside Marriott Hotel
  • Waterside Marriott Hotel
  • Norfolk Waterside Marriott Hotel
  • Norfolk Waterside Marriott Norfolk
  • Norfolk Waterside Marriott Hotel Norfolk

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.