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 Norfolk • 1 Room
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Wyndham Garden Norfolk Downtown

3.5-star property
700 Monticello Avenue, Norfolk, VA 1-855-201-7819
2.1 out of 5
See all 14 travelocity Reviews

"I think the hotel needs fresh upgrades especially in the rooms. While the room was clean in no way was it worth $200 a night. There were cracks in th ... " More

By a verified traveler on Mon 27 Jan 2020

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Hotel Description

3.5-star hotel near Chrysler Museum of Art

Heart of Norfolk

With a stay at this Downtown Norfolk hotel, you'll be within half a mile (1 km) of Chrysler Museum of Art and 2 miles (3 km) of Nauticus National Maritime Center. Waterside Festival Marketplace and Children's Museum of Virginia are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, comfy beds

The 204 guestrooms feature comforts like Select Comfort beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. TVs come with cable channels, and other amenities include free WiFi and room service.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$102* Per night/room Oct 26 - Oct 27

Exclusive Suite (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Wyndham Garden Norfolk Downtown ratings based on 14 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Wyndham Garden Norfolk Downtown

Everyone (11) Family (3)
3 out of 5
I think the hotel needs fresh upgrades especially in the rooms. While the room was clean in no way was it worth $200 a night. There were cracks in the bathtub and wallpaper coming off and small repairs that needed to be done.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 28, 2020 by Dru

Hello, thank you for your review. Your comments have been shared with our maintenance staff. I apologize that your room was not up to par. We've done many upgrades recently including in-room furniture, mattresses, TVs, tubs and wallpapers. We hope you give us another chance and we'll ensure you'll be satisfied. Again, thank you for your review and have a pleasant day!

3 out of 5
Understaffed. Waited for attention too long at checkin and dinner. Some aspects clean and apparently newly renovated, others rusty, dated. For example, new shower/tub combo in the bath but rusty light switch and shower faucet plumbed backwards (hot is cold on dial). Also pretty noisy.

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 23, 2019 by Dru

Thank you for your review! We almost always have more than necessary help needed so we can make guest service our number one priority! We are still under renovation so please pardon us as we get all the details right as well. Feel free to contact me when you arrive in the future so I can ensure you have a better experience!

2 out of 5
No maid service ever approached our room. Used same towels for 3 days.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by DT

Thank you for your feedback. I am sorry that you did not receive room service during your stay. I would love to know more about this if you would like to give us a call at the hotel. Rest assure we will address this to the correct department.

1 out of 5

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 6, 2019 by dt

Thank you for your feedback. Please contact us and let us know what caused this low rating.

1 out of 5

Posted by on May 31, 2019

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Comment from Hotel Management

May 31, 2019 by RC

Thank you for scoring us today. Regards,

1 out of 5
That property was not clean at all The room was filthy for it to have high rating that was false advertised

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by JC

Hello, Thank you for sharing your comments with us, we wish you had mentioned about the issues with your room, we would have addressed it for you. You sent your review anonymously so we cannot address your concerns directly, however I would like to point out that we are under renovation and hopefully you can give us another chance in the future. Regards,

1 out of 5

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 8, 2019 by JC

Thank you for your review. Regards,

2 out of 5

My stay

the bed was hard as a rock could not sleep because of all the noise in the hotel it was just a terrible stay. And I've never had issues at the hotel before this was the first time and it will be the last time. maybe it was just an isolated incident but the bed was absolutely terrible

Posted by , from Virginia on Jul 1, 2018

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Comment from Hotel Management

Jul 5, 2018 by Director of Sales

We appreciate your candid feedback which will be relayed to the appropriate staff members. Thank you for your business. We hope to welcome you again in the future.

1 out of 5
The check in experience is weird. You have to go up this very odd ramp to get to the main lobby. They good luck finding a rolling cart for your luggage. Aside from this entrance there are steps at all the others. Anyone that would struggle with steps this wouldn't be a good place to stay. I did see a very few handicap spots in the ramp. Next the outside of the building is very dated and run down looking. The inside is much nicer than I expected. The room was fair a little small but OK. The beds are uncomfortable. We went to the restaurant in the lobby for breakfast and the waiter was VERY rude, mumbling under his breath about the customers, he was very disgruntled. The food was good but we couldn't really enjoy it. My room wasn't cleaned while I was there. However they did knock on the door both morning The first morning at 8:15 saying they thought we checked out. The second morning at 9:15 and when we said we were sleeping the person proceeded to try to open the door with their master key. My fiancé slammed it shut and yelled we are sleeping. I have never had a worse experience at a hotel. I would NEVER stay here again and I recommend you keep looking for another place. At the price we paid per night this was unacceptable. Very disappointing!!

Posted by , from Henrico, VA on Jun 25, 2018

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Comment from Hotel Management

Jun 26, 2018 by Director of Sales

Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. We always appreciate constructive feedback. I will share your comments with our team as it is always our intent to strive to exceed guests expectations. Thank you again for sharing your experience.

4 out of 5

Easy walk to town center: dining, theaters, mall

Wanted a reasonably priced place to stay, walkable to the great variety of restaurants in downtown. It also was very close to the Wells Theatre and the downtown Mall (including a movie theater). Walked everywhere!

Posted by on Apr 21, 2018

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Comment from Hotel Management

Apr 23, 2018 by RC

Dear Guest, Thank you for your business and for your comments. We hope to see you again the very near future. Regards,

About the Wyndham Garden Norfolk Downtown

Location 700 Monticello Avenue, Norfolk, VA 23510

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from May 01 to June 30:

  • Fitness facilities
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wyndham Garden Norfolk Downtown offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly Wyndham Garden Norfolk Downtown. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Norfolk hotel.

  • 1 building
  • 204 guestrooms or units
  • 12 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Norfolk Station (2.6 km / 1.6 mi)
  • Metro station: Monticello Station (0.5 km / 0.3 mi)
  • Property shuttles: Cruise terminal shuttle
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Wyndham Garden Norfolk Downtown offers 204 accommodations with safes and coffee/tea makers. Select Comfort beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Select Comfort beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Black Tuna Bar and Grill - This restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Golfing nearby
  • Boat tours nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

  • Deep tissue massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 60 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 48 between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 35.00 per stay (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per day (in/out privileges)
  • Extended parking fee: USD 10 per day
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Norfolk Plaza
  • Norfolk Plaza
  • Norfolk Plaza Hotel
  • Norfolk Plaza Hotel London, England
  • Norfolk Plaza London
  • Wyndham Garden Norfolk Downtown Hotel
  • Wyndham Garden Norfolk Downtown
  • Wyndham Norfolk Norfolk
  • Wyndham Garden Norfolk Downtown Hotel
  • Wyndham Garden Norfolk Downtown Norfolk
  • Wyndham Garden Norfolk Downtown Hotel Norfolk

You should know

  • Wyndham Garden Norfolk Downtown offers transfers from the cruise terminal (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.