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"I like the Ocean View. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm " More

By a verified traveler on Fri 09 Oct 2020

Hotel Description

Beach hotel near Virginia Beach Boardwalk

Oceanside stay

A stay at this Northeast Virginia Beach hotel places you within half a mile (1 km) of Virginia Beach Boardwalk and 2 miles (3 km) of Virginia Beach Convention Center. Neptune Statue and Virginia Aquarium and Marine Science Center are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 147 guestrooms also offer free WiFi and LCD TVs with cable channels. Room service, free local calls, and hair dryers are also available.

Standard Room, 2 Double Beds, Balcony, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Rooftop, No Balcony, No Sofabed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Balcony, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Sandcastle Beachfront Hotel ratings based on 25 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Plus Sandcastle Beachfront Hotel

Everyone (14) Couples (4) Family (7)
4 out of 5
I like the Ocean View. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Posted by on Oct 9, 2020

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Comment from Hotel Management

Oct 10, 2020 by BW

Hello Anonymous, Sincere thanks on behalf of the staff & the management of this hotel & we are glad that you enjoyed your stay, At your service we remain

4 out of 5
The employees were all very nice and we were able to check in an hour early with no issue. The room was okay, but you could tell its old bones with a mediocre face lift. I realize this property is oceanfront, but there was sand everywhere in the room. The balcony was dirty and furniture was broken and dirty too. I would book again if the price was dropped at least $50/night.

Posted by on Jun 6, 2020

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Comment from Hotel Management

Jun 7, 2020 by Front Desk

Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Once again sincere thank you on behalf of the staff & the management of this hotel

4 out of 5
Great location, friendly staff, clean rooms, comfortable beds

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 30, 2019 by Brad

Thank you

5 out of 5
Awesome view from our room. We loved watching the dolphins and the sun rise from the balcony

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 19, 2019 by Brad

Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach.

4 out of 5

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 12, 2019 by Brad

Thank You

2 out of 5
Liked that it was located on the boardwalk and that is about it! Hotel was very dated and in need of major renovation. I don't think anyone had cleaned any of the windows in lobby area all summer. We were there first week in Oct. room had not cleaned very well, in fact whole hotel had not been up kept. Breakfast, what can I say about buffet being in a converted storage room! Yuck!

Posted by , from Bracey, Virginia on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Brad

Thank you for the great response. We are sorry to hear your stay with us what not what you expected. We hope you will give us another chance as this is not typical of us. We appreciate the feedback and are always looking for ways to improve. We hope to see you on your next stay in Virginia Beach.

5 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 23, 2019 by Brad

Thank you

2 out of 5
Overall it is totally apparent NO ONE CARES about this property. Carpets were filthy, dust, chipped paint, children running wild in pool area dropping food, broken coffee pot in room, I waited for the cot that was charged but never brought to my room. Food residue on fridge, food in drawers where clothes go. Sad to see. Parking lot and outside and parking garage floor looks like it is never cleaned. Dirty Dirty Dirty

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 7, 2019 by Brad

I do apologize for these issues. This not how or want to present our property. I have forwarded this to my GM. I also am not sure why you were charged for the cot. I do apologize and we are looking forward to this coming winter to make some improvements throughout the hotel

4 out of 5
I liked the in door/out door pool area. It has a nice area to lay out and get some sun, with easy access to the pool to cool back off.

Posted by , from Cleveland, OH on Jul 15, 2019

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Comment from Hotel Management

Jul 16, 2019 by Brad

Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach.

3 out of 5
We liked the ocean view balcony. We didn't like the bathroom. We didn't like the elevator out of service.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by Brad

We are sorry the bathroom was an issue. We are sorry that only 2 of the 3 elevators were working. We are worrking hard to get the 3rd one operational.

About the Best Western Plus Sandcastle Beachfront Hotel

Location 1307 Atlantic Ave, Virginia Beach, VA 23451

Renovations + Closures

The following facilities or services will be unavailable from September 16 2020 to August 30 2022 (dates subject to change):

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Indoor pool

The following facilities are closed on Friday and Saturday:

  • Indoor pool

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. A 24-hour fitness center, a terrace, and gift shops/newsstands are also featured at the business-friendly Best Western Plus Sandcastle Beachfront Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Virginia Beach hotel is smoke free.

  • 1 building
  • 147 guestrooms or units
  • 9 levels
  • 2 dining venues
  • To-go breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Norfolk Intl. Airport (ORF) (29.3 km / 18.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Sandcastle Beachfront Hotel offers 147 air-conditioned accommodations with safes and coffee/tea makers. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 7 AM to 10 AM.

Oceans 14 Restaurant - This restaurant serves lunch and dinner.

Onsite venue #2 - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Motor boating nearby
  • Kayaking nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10 per accommodation, per night

The resort fee includes:

  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night (in/out privileges)
  • In-room safe fee: USD 2.12 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Sandcastle
  • Best Western Plus Sandcastle Beachfront
  • Sandcastle Resort Va Beach
  • Best Western Plus Sandcastle Beachfront Hotel Virginia Beach
  • Best Western Plus Sandcastle Beachfront Virginia Beach
  • Best Western Sandcastle
  • Best Western Sandcastle Beachfront Hotel
  • Sandcastle Beachfront Hotel
  • Sandcastle Oceanfront Hotel Virginia Beach
  • Best Western Plus Sandcastle Beachfront Hotel
  • Plus Sandcastle Beachfront
  • Best Western Plus Sandcastle Beachfront Hotel Hotel
  • Best Western Plus Sandcastle Beachfront Hotel Virginia Beach

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.