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4.4 out of 5

"Barry helped check me in on NYE. My card kept declining and I was worried about finding a park after a 2hr drive. A line was forming and Barry manual ... " More

By a verified traveler on Thu 02 Jan 2020

Hotel Description

4-star romantic hotel near Virginia Beach Town Center

City center stay

With a stay at this Northwest hotel, you'll be steps from Virginia Beach Town Center and Sandler Center for the Performing Arts. Virginia Beach Central Library and Mount Trashmore Park are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the health club and perks like free self parking.

Free WiFi, comfy beds

The 236 guestrooms boast modern comforts like LCD TVs with satellite channels, free WiFi, and wired Internet. Pillowtop beds, 24-hour room service, and coffee/tea makers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$138* Per night/room Feb 28 - Feb 29

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Westin, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Virginia Beach Town Center ratings based on 40 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Virginia Beach Town Center

Everyone (9) Couples (1) Family (3)
5 out of 5

Posted by on Feb 22, 2020

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4 out of 5
Barry helped check me in on NYE. My card kept declining and I was worried about finding a park after a 2hr drive. A line was forming and Barry manually keyed in my card and got it to approve. Then when he saw I was freaking out, he literally stepped around the desk, and asked me to take a deep breath. He said whatever I say will happen will happen, and I say you will find a park. He explained the nearby decks and rules and sent me on my way to success. Barry's passion and committment is the epitome of excellent customer service!! Bravo!

Posted by on Jan 2, 2020

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5 out of 5
Great property, very clean great area, will definitely stay here again !!!!

Posted by on Apr 24, 2019

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4 out of 5

Posted by on Jan 12, 2019

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5 out of 5
My stay was perfect, the staff was pleasant and helpful at all times. I plan to stay there on my next visit.

Posted by on Dec 18, 2018

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2 out of 5
No one at check in desk upon 8:00pm arrival. Busy lobby. Finally a nice, harried gentleman arrived and checked me in. The market/shop that was supposed to be open until 10pm was closed, lights off. Same gentleman told me “she just stepped out for awhile” and asked if I needed anything. There appeared to be no other staff around at all. The room was minimalist and the comforter inside the duvet had large amount of balled up crunchy material in the corners. Afraid to look further into what it was. Probably knotted up old filling from too many washings. Pillows still had those huge paper tags attached. Had to rip them off. Peeling silver on bath towel racks. These small things distinguish a good hotel from poor/average. Was disappointed in this Westin and would not return.

Posted by , from Va on Sep 24, 2018

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3 out of 5

Hotel close to the beach.

I was disappointed when we checked in that we weren't told about any of the amenities the hotel offered. We overheard the other staff person explaining these to another family checking in and had to ask several times to get any information. The hotel was clean and comfortable. We needed to change our dates staying but the hotel had a no change/ cancellation no refund policy. I won't book with Westin again.

Posted by , from Virginia Beach. Va on Jul 9, 2017

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5 out of 5

Pamper yourself

Loved the location. Loved the staff. The food was excellent. Don't fall prey to the hype of other "resort" hotels. This is the real deal.

Posted by , from SW VA on May 29, 2017

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1 out of 5

Great Name Hotel Only

Pros: Breakfast meal.
Cons: CUSTOMER SERVICE TO PAYING CUSTOMER AND TO BE TREATED LIKE A VALUED GUEST!
Location: Plenty to do in the Virginia Beach area.
This hotel offered the most disappointing experience for me and the wife. The first day after one night stay we had to ask 3 different times for our room to be cleaned. It finally got cleaned at 8:00PM where we had to wait in the lobby of the hotel. Prior to this we had been visited by 2 cleaning staff members one saying it was not his room but would come back at 1:00PM and another say they would com back at 4:00PM. This did not happen. We have given a manager and the front desk times we would be out of the room to clean but that did not happen. They stated that we had to tell them when exactly we were out to the room. It appears that the front desk and the room cleaning staff are not working together as a team. It shows. We are seniors and this is too much work to relax. We had ask for at least a refund for the first night misery but they could not do it because we had booked and paid thru Travelocity. However, I am suppose to get 10k point instead for the SPG awards program. This is not what we wanted. This trip was to provide us a rest after Thanksgiving and Christmas events and family visits but it provided a nightmare. Not more Westin for us!

Posted by , from Northern Virginia on Jan 18, 2017

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Comment from Hotel Management

Jan 26, 2017 by Bob

Thank you for your feed back. I understand your need to be in the room during our normal housekeeping hours and for that we apologize that we had to make several attempts to service the room. I am sorry it caused an inconvenience and pleased that you were able to work with our front office management team to determine appropriate compensation for your experience at checkout. We hope to see you back soon. Thank you.

5 out of 5

Ultimate accommodation as expected.

The best accommodation and comfort. Great staff to assist within the hotel and the local outside activities.

Posted by , from Jacksonville, FL on Dec 1, 2015

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About the The Westin Virginia Beach Town Center

Location 4535 Commerce St, Virginia Beach, VA 23462

Property Features

The Westin Virginia Beach Town Center offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. The business-friendly The Westin Virginia Beach Town Center also features gift shops/newsstands, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available. This 4-star Virginia Beach hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Norfolk, VA (ORF-Norfolk Intl.) (14.4 km / 9 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Westin Virginia Beach Town Center offers 236 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Westin Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 25 per person (approximately)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 29.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Hotel Virginia Beach Town Center
  • Westin Virginia Beach Town Center
  • Virginia Beach Westin
  • Westin Virginia Beach Town Hotel Virginia Beach
  • Westin Virginia Beach Town Center Hotel
  • Virginia Beach Westin
  • The Westin Virginia Beach Town Center Hotel
  • The Westin Virginia Beach Town Center Virginia Beach
  • The Westin Virginia Beach Town Center Hotel Virginia Beach

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.