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"Good location, but staff not very friendly or helpful. Seemed to spend most time texting on phone. Breakfast was just terrible-mush fried potatoes, dr ... " More

By a verified traveler on Sun 29 Sep 2019

Hotel Description

3-star hotel near Jefferson National Forest

In Norton

You'll be within 2 miles (3 km) of Jefferson National Forest and 6 miles (10 km) of High Knob with a stay here. University of Virginia's College at Wise is within 9 miles (15 km) and Devil's Bathtub is within 16 miles (25 km).

Business services

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a computer station, and luggage storage are also offered.

Free Internet, flat-screen TVs

The 104 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and coffee/tea makers. Free local calls, hair dryers, and ironing boards are also available.

King Suite Non-Smoking (KNS)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Non-Smoking (DDB)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Non-Smoking Handicap Accessible (DHC)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Single Non-Smoking Handicap Accessible (KNH)

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Featured Non-Smoking (KFTN)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Single Non-Smoking (KN)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Heritage of Norton ratings based on 8 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Heritage of Norton

Everyone (5) Family (1)
3 out of 5
Good location, but staff not very friendly or helpful. Seemed to spend most time texting on phone. Breakfast was just terrible-mush fried potatoes, dried out sausage/ham, dried out scrambled eggs. This place used to be a holiday inn, but it certainly doesn’t even closely resemble one now.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 17, 2019 by Heritage Inn Norton

Dear Guest, We value the feedback that you provided regarding your recent stay. We are continuously making changes to improve our establishment to provide a better experience for our new and returning guest. We love hearing real time feedback on the areas that need improvement the most. Again, thank you. I hope that you will stay with us again the next time that you are in Norton. We would love the opportunity to show you that this stay was an exception to the quality of service we pride ourselves on providing.

5 out of 5
Very nice, clean hotel with nice staff. It was very roomy as well. Only thing that could be better was if they offered a "continental breakfast" and not only coffee.

Posted by , from Vriginia on Jan 28, 2019

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4 out of 5
At the price point I paid, there was no complementary breakfast.This was disappointing. The mattress was a little too firm for my taste,but that's just me.My wife liked it. Conversations by people in the hallway sounded like they were in the room.I have this same problem with most hotels I have been in. The staff was very helpful and friendly.The room was clean with no obnoxious odors.I never had a problem finding a place to park the car. They have at least 4 Ice machines of which only one was working.The vending machines completely empty except for 2 items There are plenty of restaurants within walking distance of the hotel. They also have a restaurant and lounge on the 5th floor. If they resolve a few petty problems,this could be a great place.

Posted by , from Louisville,Ky on Aug 27, 2018

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3 out of 5

Complimentary earplugs?

Pros: It was very conveniently located in Norton with several restaurants within walking distance. In fact I walked to dinner that night.
Cons: Room insulation!!
Location: You're right off the road in "downtown" Norton. There are several restaurants nearby and the hotel has one on the 5th floor.
I knew that I was in trouble when I after entering the room and looking around I noticed that the hotel had placed "complimentary earplugs" on the TV stand for my use. I would later find out that perhaps complimentary should be replaced with mandatory. The room was extremely noisy; there was a road on my side of the hotel and the road noise entering the room was unlike anything I have ever experienced. The road noise was equivalent to having the window open. On top of that a railroad ran close by and there was quite a bit of noise. If you visit the hotel I would recommend staying on the side away from the road.

Posted by , from Cleveland, TN on Nov 16, 2015

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2 out of 5

Starting to go downhill

Pros: convenient location to family
Cons: starting to look and feel old and run down
Started staying at the Holiday Inn Norton right after their renovation or maybe they had just been built. Think it was around ten years ago. It's apparent though that the hotel is not receiving proper re-investment as it's looking very tired. Stayed in a two-room suite. Older furniture starting to look worn, mismatched overly bright cold florescent bulbs in the lamps. Not enough lighting in the room. Restaurant cutting back their opening hours, etc. I think ths will be our last stay there.

Posted by , from Winter Park, FL on Oct 5, 2015

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3 out of 5

Decent hotel . Not really next to anything

Staff was friendly. Hotel was clean . Rooms were clean . very basic but comfortable. Nothing to do in the area

Posted by on Mar 24, 2015

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Comment from Hotel Management

Mar 28, 2015 by Jackie

Thank you for your patronage and we look forward to your next visit. Thank for your feedback and we use this to make our hotel the best

5 out of 5

Everything about the hotel was exemplary.

Pros: Close restaurants, Free Internet, Quiet
The hotel was a pleasant experience. Everything was up to date, very clean and the staff was very accommodating. Parking is conveniently located and there is a restaurant upstairs with excellent food. It was above average and also had a selection of wine and beer with some local tastes. The only bad thing about the room is there were no room darkening shades to pull closed so I had to clip them together with a clip I happened to have with us on the trip. The lights from outside were disturbing at night, but otherwise everything was pleasant. I would definitely return to this hotel and recommend it.

Posted by , from Franklin, VA, USA on Sep 12, 2012

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3 out of 5

Best in Norton

The Holiday Inn is the nicest place to stay in Norton. It is more upscale with better amenities than the other hotels; of course, it is more epensive as well. Its location is on the opposite side of Norton from much of the commercial development. My first floor room was clean and roomy, although its location near a busy traffic light made it plenty noisy with trucks gearing down to stop. I had breakfast in the restaurant, which was nothing special... just OK.

Posted by on Nov 1, 2010

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About the The Heritage of Norton

Location 1051 Park Ave SW, Norton, VA 24273

Renovations + Closures

This property is closed from April 14 2020 to September 30 2020 (dates subject to change).

The following facilities or services will be unavailable from May 21 2020 to December 31 2020 (dates subject to change):

  • Swimming pool

Property Features

The Heritage of Norton offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. The business-friendly The Heritage of Norton also features a vending machine, laundry facilities, and a safe deposit box at the front desk. Free self parking is available. This 3-star Norton hotel is smoke free.

  • 104 guestrooms or units
  • 4 levels
  • 5600 sq ft of conference space
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Tri-Cities, TN (TRI-Tri-Cities Regional) (101 km / 62.7 mi)
  • Parking: Free self parking

Room Amenities

The Heritage of Norton offers 104 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 25.00 per accommodation, per night
  • Weight limit: 15 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel NORTON
  • Holiday Inn NORTON
  • NORTON Holiday Inn
  • Holiday Inn Norton Hotel
  • Holiday Inn Norton Hotel Norton
  • Holiday Inn Norton Virginia
  • Norton Holiday Inn
  • The Heritage of Norton Hotel
  • The Heritage of Norton Norton
  • The Heritage of Norton Hotel Norton

You should know

  • Pool access available from 9 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.