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 Norwich •1 Room
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Courtyard by Marriott Norwich

3-star property
181 W Town St, Norwich, CT 1-855-201-7819
4.3 out of 5
Excellent!
See all 23 travelocity Reviews

"Convenience and accessible to highways and proximity to landmark attractions. " More

By a verified traveler on Sun 28 Jun 2020

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Hotel Description

3-star hotel near Norwichtown Mall

Norwichtown stay

Your stay at this Norwichtown hotel places you within 2 miles (3 km) of Norwichtown Mall and Leffingwell House Historic Museum. William W. Backus Hospital and Slater Memorial Museum are also within 3 miles (5 km).

Renovated in 2017

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking and a free casino shuttle.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$126* Per night/room Jul 6 - Jul 7

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Courtyard by Marriott Norwich ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Courtyard by Marriott Norwich

Everyone (12) Couples (7) Family (2)
1 out of 5
Upon checking in, one of the two rooms was ready. I had reserved two twin Queen beds in two rooms. When we checked into the second room, there was only a king sized bed left. that is and was unacceptable. I'd like a refund for the difference in the room rates please.

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 24, 2021 by Alicia

Hello, I have escalated this matter to management for review.

1 out of 5
This Marriott was the absolute worst I’ve ever stayed at. My boyfriend and I stayed there for one night and left the next day although we were supposed to stay one more night. We ended up finding a bed bug on the curtains. Immediately recorded it and also took photos. I proceed to go downstairs and alert the front desk and they weren’t really trying to do anything, besides possibly give me another room. Let me add, they also lied to me and said they couldn’t process a refund when I requested one because I booked through a third-party, which I later found out was false. The Marriott was who charged me. I paid with my visa once I got to the hotel. Anyways, they try to give me another room on a lower floor but at that point my boyfriend wasn’t comfortable staying there anymore so we packed our things. Before I left I tried to talk to the woman at the front desk and she honestly didn’t help me any further. Then I proceeded to call Travelocity (which is who I booked through) and Travelocity calls them (The Marriott) and come to find out, they did find a bug in my room and were calling someone to come and remove it. The woman I spoke to on the phone with from Travelocity told me she’d give them a call again on Monday to inquire about refunding me for the other night. I was charged for both. I ended up never getting a refund and was charged for two nights when I only stayed there one. I called back to speak to the manager as well and was sent to her voicemail. No one called me back.

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 24, 2021 by Alicia - FOS

Hello, I am the supervisor on property and I can confirm there were no bed bugs found in our hotel. Your review is left anonymously so I am not aware of who this is to reach out but if you could call the hotel and ask for the supervisor I would be happy to discuss the situation further.

5 out of 5

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jul 1, 2021 by Alicia - FOS

Thanks for staying with us. We appreciate the feedback!

1 out of 5
Charged me more than what the Travelocity said. And it was even at a state of emergency

Posted by on Aug 21, 2020

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Comment from Hotel Management

Sep 3, 2020 by AGM

Thank you for your feedback

5 out of 5

Posted by on Aug 16, 2020

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Comment from Hotel Management

Aug 17, 2020 by AGM

Thank you for your kind feedback and choosing to stay with us.

5 out of 5

Posted by on Aug 4, 2020

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Comment from Hotel Management

Aug 4, 2020 by Lisa VP

thank you!

5 out of 5
Convenience and accessible to highways and proximity to landmark attractions.

Posted by , from NYC on Jun 28, 2020

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Comment from Hotel Management

Jun 29, 2020 by Lisa VP

thank you very much for the 5 out of 5!!!

5 out of 5
Staff was wonderful! Loved transportation to casino

Posted by on Mar 6, 2020

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Comment from Hotel Management

Mar 31, 2020 by management

Thank you for the excellent review!

5 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Management

Thank you for the excellent review!

5 out of 5
Convenient to my destination and clean and comfortable

Posted by on Sep 17, 2019

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Comment from Hotel Management

Sep 17, 2019 by Management

Thank you for the excellent review

About the Courtyard by Marriott Norwich

Location 181 W Town St, Norwich, CT 06360

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):

  • Shuttle services

Property Features

Courtyard by Marriott Norwich offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 2 meeting rooms available. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly Courtyard by Marriott Norwich. Free self parking is available. A complete renovation of Courtyard by Marriott Norwich was completed in February 2017. This 3-star Norwich hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 5 levels
  • Built in 2005
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free casino shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Courtyard by Marriott Norwich offers 120 accommodations with coffee/tea makers and hair dryers. 32-inch Smart televisions come with premium satellite channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators and microwaves. This Norwich hotel provides complimentary wired Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Smart television
  • Satellite channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Bistro - This café serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property provides a shuttle to Mohegan Sun Casino on Friday and Saturday nights, as well as any nights during which a concert is scheduled at the casino.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.95 and USD 10.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Hotel Norwich
  • Courtyard Marriott Norwich
  • Courtyard Norwich
  • Marriott Courtyard Norwich
  • Marriott Norwich
  • Norwich Courtyard
  • Norwich Courtyard Marriott
  • Norwich Marriott
  • Courtyard By Marriott Norwich Hotel Norwich
  • Courtyard Marriott Norwich Hotel
  • Courtyard by Marriott Norwich Hotel
  • Courtyard by Marriott Norwich Norwich
  • Courtyard by Marriott Norwich Hotel Norwich

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.