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"The Mattress was not firm enough Made sleeping difficult " More

By a verified traveler on Sun 06 Oct 2019

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Hotel Description

3-star hotel perfect for exploring Nanuet

City center stay

A stay at this hotel places you within half a mile (1 km) of The Shops at Nanuet and 6 miles (10 km) of Palisades Center. Rockland County Courthouse and New York Country Club are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 88 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. MP3 docks, room service, and premium bedding are also available. Housekeeping is available on request.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$100* Per night/room Dec 28 - Dec 29

Junior Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Nanuet ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Nanuet

Everyone (5) Couples (1) Family (3)
3 out of 5
Pool was closed!!

Posted by on Jul 26, 2021

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2 out of 5
There was a load group in the block of adjoining rooms that the desk could not get to quite down. I was able to get a different room away from that group at 1:00 am

Posted by on Jul 13, 2021

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4 out of 5

Posted by on Dec 11, 2020

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3 out of 5
The Mattress was not firm enough Made sleeping difficult

Posted by on Oct 6, 2019

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4 out of 5

Posted by on Aug 30, 2019

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4 out of 5
Bath tub stopper dis not work.When problem reporter,it SAS not Repaired.

Posted by on Aug 26, 2019

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2 out of 5
The room was not cleaned until 6 pm the following day. We returned to a dirty room. We were told the rooms are cleaned whenever the cleaners are available. Additionally the cleaner was very disrespectful.

Posted by on Jun 16, 2019

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5 out of 5
The property was well kept and beautiful. I liked that the location was near good restaurants and shopping.

Posted by on Apr 26, 2019

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4 out of 5

Posted by on Apr 23, 2019

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2 out of 5

Needs better customer service

Pros: We got a competitive rate
Cons: Customer service
We stayed the evenings of June 17 and 18. The second evening we went into NYC to see a show, and returned late. We wanted to sleep in but the next morning (day of checkout), we were awoken by loud construction (hammering, clanging metal, drilling) across the hall that made it difficult even to carry on a conversation at a normal voice level. We checked out saying we were unsatisfied, but the front desk said since we had booked through Travelocity they could do anything to address our complaint, even thought the hotel web site says "We promise to do whatever it takes to ensure you're satisfied, or you don't pay." After complaining to Travelocity, Travelocity talked to the hotel and they refunded the last night's stay (otherwise this would be a one star review). But the hotel staff knew there was construction (we could even hear it in the lobby), so I don't understand why they couldn't have told us in advance, or at least been more helpful by offering to assist with the refund process.

Posted by , from Boston, MA on Jun 23, 2017

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About the Hilton Garden Inn Nanuet

Location 270 W Route 59, Nanuet, NY 10954

Property Features

Hilton Garden Inn Nanuet offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 2500 square feet (232 square meters) and includes conference space. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Hilton Garden Inn Nanuet. Free self parking is available. This 3-star Nanuet hotel is smoke free.

  • 88 guestrooms or units
  • 5 levels
  • 2500 sq ft of conference space
  • 232 sq m of conference space
  • Built in 2003
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Nanuet offers 88 air-conditioned accommodations with MP3 docking stations and safes. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include designer toiletries and hair dryers. This Nanuet hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:30 AM to 11:30 AM.

Garden Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 13 and USD 17 for adults, USD 7 and USD 10 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Nanuet
  • Hilton Garden Inn Nanuet
  • Nanuet Hilton Garden Inn
  • Hilton Garden Inn Nanuet Hotel Nanuet
  • Hilton Nanuet
  • Hilton Garden Inn Nanuet Hotel
  • Hilton Garden Inn Nanuet Hotel
  • Hilton Garden Inn Nanuet Nanuet
  • Hilton Garden Inn Nanuet Hotel Nanuet

You should know

  • Pool access available from 8 AM to 10 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.