16 Apr 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware! These pictures lie!
My colleagues and I were going to be in Oakland CA for work for a week so we went to Hotels.com. We came across Charming Bay View Montclair. The pictures show the exterior of the house with a well groomed garden and fresh pink paint. The pictures of the bedrooms were clean, no stains on the carpets or furniture, bed linens looked fresh and clean white linens. We booked the house with Hotels.com. After booking I received an email from Redawning Home Rentals confirming my booking. Then I received an email from My VR Host who was the property manager for the Charming Bay View Montclair Cottage. The day we arrived, I went into the house with the code given and a putrid smell overwhelmed me. I quickly inspected the house and noticed that there were only two bedrooms and one bath. I heard my colleagues drive up so I went out to meet them. We walked into the house they experienced the same overwhelming odor. On the same property where the garage was there was another residence. I thought maybe the 3rd bedroom was located in there but the code to open the door didn’t allow us access. So we went back into the house and finally found the 3rd bedroom and bath down a stairwell to the basement. In the listing there was no information regarding the other residence on the property or was there any information regarding the bedroom in the scary basement. I did attempt to resolve this but only got a $100 credit.
Stayed 4 nights in Mar 2019