- Liked: Cleanliness, staff & service, room comfort
Used to be better kept - in need of attention!
A lovely hotel - Jack London Square is a great location. The hotel is showing its age & needs attention - eg. curtains don’t open without great difficulty due to track, screen door ripped & did not slide, gaps in doors to the rooms (you could actually see them as you walked down the hallway!). Service everywhere except the restaurant was superb. Restaurant was busy, food is very good, service was poor (pleasant but not great - wrong food brought to our table twice, exceedingly slow at every step of the meal). I’ve been here before & brought my family back this time. Disappointed by the overall condition of our 2 rooms.