2/10 Terrible
Hazel
Traveled with family
Apr 6, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
* Unfriendly staff at check in who didn’t provide wifi password until I asked
*Missing remote.
*TV not working the first day
*Pull out bed broken and fell when sat on
*Maintenance did not show up when we called to fix broken pull out bed. Waited the next day to get it fixed.
*hole in beddings
*300 per hr for early check in/out SO We waited in their restaurant after a 15 hr flight because I refused to pay that
*No free bfast
*Unable to cook on stove….any cooking is extra charge
*Only one allowed for use on stove for heating water
*Extra (personal) appliances (such as hair dryer) used is an added fee.
*Rust on provided cookware
*Dirty countertops/tables/surfaces
*Slow room service and always “out” of certain foods
*Unavailable wifi some days
*Body hurt from springy bed, taking Tylenol round the clock
*bad location… away from everything so you’re stuck ordering from their restaurant who charges a lot for little or not authentic food
*Not answering phone in restaurant because they were on personal call when I went down to order (on my last day)
*Second time I went down to order (on my Last day)they told me I was dialing the wrong number and it’s 400 when it clearly said to dial 408 on the phone and I’ve used it during other days. And suddenly it’s different?
*some sewage smell coming from kitchen area at one point… don’t know where it came from
Hazel
Stayed 9 nights in Mar 2022