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Comfort Inn At The Zoo

2.5-star property
2920 South 13th Court, Omaha, NE 1-855-201-7819
3.0 out of 5
See all 17 travelocity Reviews

"Surprisingly excellent breakfast for a chain motel. Great service and super close to the zoo and downtown. " More

By a verified traveler on Tue 10 May 2022

Points Of Interest

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Hotel Description

Hotel near Henry Doorly Zoo in Omaha

City center stay

You'll find Henry Doorly Zoo and The Apollon within a 15-minute walk of this Omaha hotel. Rosenblatt Stadium and Kenefick Park are also within 2 miles (3 km).

24-hour fitness, terrace

This hotel features an indoor pool and a 24-hour gym. Business travelers can take advantage of the free WiFi in public areas. Free self parking, a terrace, and luggage storage are also offered.

Comfort Inn At The Zoo ratings based on 17 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Inn At The Zoo

Everyone (3) Couples (2) Family (10)
1 out of 5
Smelled like marijuana! Dog barking! We did not stay!

Posted by on Nov 11, 2022

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Comment from Hotel Management

Nov 12, 2022 by Jordan Assistant General Manager

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2 out of 5
Garbage outside window. Interior worn down. HOT breakfast was a waffle warmed in a toaster. Ice machine broke. Woould not recommend

Posted by on Jun 9, 2022

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Comment from Hotel Management

Jul 18, 2022 by Front Desk

Thank you for taking the time to give us a review, we are in the process of bettering ourselves and hope that you will give us the chance to show you in the future.

2 out of 5
While the staff were nice as they could be the hotel itself was awful! The pool is the biggest case of false advertising I’ve ever experienced. The water was foggy and the pool was so small compared to how it looked in photos. The lobby seems cared for but the carpets are in bad shape and the rooms are even worse. The tub was full of rust and black spots on caulking, the pillow cases had black marks on them, the room was musty if we didn’t keep the air constantly running and the smoke detector in our room was missing with the wires exposed. Then in the next room there was an alarm clock that went off constantly from 6:30am to 7:30am and woke up my two kids. It was a very disappointing experience but the distance from the zoo was short so that was nice.

Posted by on May 30, 2022

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Comment from Hotel Management

Jul 18, 2022 by Front Desk

Thank you for taking the time to give us a review, we are in the process of bettering ourselves and hope that you will give us the chance to show you in the future.

5 out of 5
Surprisingly excellent breakfast for a chain motel. Great service and super close to the zoo and downtown.

Posted by on May 10, 2022

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Comment from Hotel Management

Jul 18, 2022 by Front Desk

Thank you for taking the time to give us a review. We look forward to seeing you again in the future.

2 out of 5
First room given really had its problems form door failure of lock and impossible to open to dirty floors. After given another room, room was fairly clean just don’t go in the hallways. Good thing management was nice and friendly. Lots to be done to property.

Posted by on Apr 26, 2022

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Comment from Hotel Management

Jul 18, 2022 by Front Desk

Thank you for taking the time to give us a review, we are in the process of bettering ourselves and hope that you will give us the chance to show you in the future.

4 out of 5
The property was close to the attractions we were going to

Posted by , from chariton on Mar 4, 2022

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1 out of 5
The entire hotel was under construction and this was not noted when booking the hotel. Our door barely shut. You could hear quiet conversation in the hall as you walked past other rooms. The staff was grumpy. Hotel breakfast was the worst I have ever experienced. We had to ask multiple times to get anything to eat. Pool not properly ventilated. Kids and I all had burning eyes when we got back to the room. Check in desk was disordered. Lobby and halls not air conditioned very well. I would not recommend staying at this location.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 15, 2021 by front desk

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3 out of 5
It was very conveniently located. We were in from out of town for a birthday celebration at the zoo. We were not only close to the zoo, but enjoyed three nights dining downtown at a variety of restaurants and all within 10-15 minutes. For didn't likes: All the available employees were outside smoking when we arrived and had to wait to check in. Then, nearly for the duration, smokers were right outside the two main doors.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 15, 2021 by front desk

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3 out of 5

Posted by on Mar 22, 2021

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Comment from Hotel Management

Apr 2, 2021 by Front desk

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3 out of 5
I was ready to write a great review for this hotel. After seeing other reviews of a horrible smoke smell and unfriendly staff, I was very surprised to not smell any smoke anywhere, and have a great interaction with Carol while checking in. The hotel is right across the street from the zoo and the price couldn’t be beat. I didn’t expect a five star hotel by any means and overall everything was great EXCEPT that this was the loudest hotel I’ve ever stayed at. There is no sound barrier whatsoever between the two floors. I heard every time someone walked around above us. There was also 6 different occasions from 11:30pm-6:30am where someone with a super loud car system was in the parking lot just hanging out. We could hear every conversation at the front desk since we were located right behind it. The worst part was when the dumpster outside was emptied at 5am. It was located right outside of our room and sounded like a bomb going off. Which sucks because the bed was crazy comfortable. If you do decide to stay here, request NOT to stay in room 101, and ask to be on the second floor on the opposite side of the hotel where the dumpster is located.

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 11, 2021 by Front Desk

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.

About the Comfort Inn At The Zoo

Location 2920 South 13th Court, Omaha, NE 68108

Property Features

Comfort Inn At The Zoo offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly Comfort Inn At The Zoo. Self parking is free. This Omaha hotel is smoke free.

  • 1 building
  • 79 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Omaha Station (2.8 km / 1.7 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Inn At The Zoo offers 79 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Omaha hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 3:30 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
  • Maximum 3 per room (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Zoo
  • Comfort Inn Zoo Hotel
  • Comfort Inn Zoo Hotel Omaha
  • Comfort Inn Zoo Omaha
  • Comfort Inn At The Zoo Hotel Omaha
  • Zoo Hotel Omaha
  • Comfort Inn At The Zoo Hotel
  • Comfort Inn At The Zoo Omaha
  • Comfort Inn At The Zoo Hotel Omaha

You should know

  • Pool access available from 9:00 AM to 10:30 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.