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Grand Hotel Orlando at Universal Blvd

3.5-star property
7825 Universal Blvd, Orlando, FL 1-855-201-7819
3.1 out of 5
See all 14 travelocity Reviews

"The staff was so nice, friendly and polite. From the front desk, breakfast staff and even housekeeping. " More

By a verified traveler on Mon 24 Oct 2022

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Hotel Description

Hotel near Pirate's Dinner Adventure in Orlando

City center stay

With a stay at this Florida Center hotel, you'll be within half a mile (1 km) of Pirate's Dinner Adventure and 2 miles (3 km) of The Wheel at ICON Park™. Congo River Golf - Orlando I-Drive and Universal’s Islands of Adventure are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a terrace, and a snack bar/deli are also offered.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$59* Per night/room Apr 22 - Apr 23

Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Hotel Orlando at Universal Blvd ratings based on 14 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Grand Hotel Orlando at Universal Blvd

Everyone (4) Couples (6) Family (5)
2 out of 5
The initial room they gave us #252, was HORRIBLE! Instant scent of mold/mildew whacks you in the face. A/C was at 63*F, NOT WORKING! There were 3 HUGE cockroaches that freaked us out! The safe did NOT work. The fridge was Luke warm. It was disappointing! Mary and the janitor manager were considerate and were able to move us to a cleaner room where the A/C, fridge, and safe worked. There were old orange peels in the room & a rusted nail. If it wee not for their kindness, we would have NOT stayed 😢

Posted by on Oct 9, 2023

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Comment from Hotel Management

Oct 10, 2023 by NOEL

Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

4 out of 5

Posted by on Mar 12, 2023

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Comment from Hotel Management

Apr 2, 2023 by NOEL

Dear Guest, We are very thankful to you for giving us a good score and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2 out of 5
This Hotel elevator it's small and dirty, rooms bed are hard and uncomfortable, there's no microwave, the door looked as if someone broke in , the pool very small and water very cold, breakfast was terrible.

Posted by on Dec 14, 2022

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5 out of 5
The staff was so nice, friendly and polite. From the front desk, breakfast staff and even housekeeping.

Posted by on Oct 24, 2022

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Comment from Hotel Management

Nov 10, 2022 by Yanelis M.

Thank you so much for your nice comments. We hope to see you again soon.

3 out of 5
Staff was friendly. Room was ok, water pressure in shower wasn’t the best, and if you wanted to take a bath, you couldn’t completely shut off shower head. Faucet to tub was very lose. Water never got really hot. Tv channel selection was horrible. Fire alarm randomly went off at 1:30 in the morning.

Posted by on Apr 6, 2022

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Comment from Hotel Management

Apr 8, 2022 by LM

Thanks for staying with us. We appreciate your feedback

2 out of 5
This is a very subpar hotel. There are so many bad things to list and very few good ones. The room was dirty with spiderwebs, food crumbs, and old plates and plastic ware from previous guests. The shower head had hardly any pressure and the tub was very very slow draining. The free breakfast offered was laughable. Plain dried out white bread, cold rubbery egg patties and old cereal. The best part about this hotel is the location. It is very conveniently located. Lots of good and fun near by.

Posted by , from Barstow on Jan 31, 2022

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Comment from Hotel Management

Mar 7, 2022 by LM

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

1 out of 5
The checkin clerk was so unfriendly and rude. This place is a one and done. I booked a pool view room and the only view I had was a wall. This place is not recommended at all

Posted by , from Port St Lucie on Dec 12, 2021

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Comment from Hotel Management

Dec 13, 2021 by LM

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

3 out of 5
Property was okay. The air conditioner in my room did not work very well, and I did see a couple bugs (cockroaches) during my stay. The ice machines were not working. However staff was very friendly, and for the price and location it wasn’t too bad. Bed was comfortable.

Posted by on Dec 11, 2021

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Comment from Hotel Management

Dec 13, 2021 by LM

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5
Front desk staff NEVER ANSWERS THE PHONE, the hot water ran out aaaaaand they have BED BUGS!!!!!! You have GOT to be kidding me! I would never stay here again nor would I recommend this property to anyone. Not to mention an extra $100 to the booking AFTER the room was paid for.

Posted by on Nov 16, 2021

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Comment from Hotel Management

Dec 6, 2021 by LM

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

1 out of 5
Check in was horrible. Only one person working front desk. No on-site manager. I travel with a service dog and the front desk did not check the message alerting them to this, so when i got here, they said the king room i booked was not available because i have a pet. I again advised the front desk my animal is not a pet, he is a service dog and she tried to make me step aside so she check in the other guests that arrived after me. I asked for a manager and was then told there was not one on site and to step aside and she contact them when she could to see what she could do, and again tried to check in the other guests. Then she tried to give me a room that was suitable for pets, and not ehat i booked. I for a 4th time advised her my dog is NOT A PET, but is a service animal. She then radioed for someone to come to the front desk. A guy came after about 10 minutes who i think was in maintenance. He showed us to a room on the first floor that was a king bed like i booked. I agreed. We went back to the front desk where she was checking in a guest out of order so there were 5 other guests waiting to be checked in because she had taken someone who just walked up to the desk and did not wait in line. Even after the guy showed us the room, she continued to say she couldn't put us in that room because it said it wasn't clean. They need to have more staff and friendlier front desk workers.

Posted by on Mar 27, 2021

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About the Grand Hotel Orlando at Universal Blvd

Location 7825 Universal Blvd, Orlando, FL 32819

Property Features

Grand Hotel Orlando at Universal Blvd offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. A business center and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1001 square feet (93 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Grand Hotel Orlando at Universal Blvd. Free self parking is available. This Orlando hotel is smoke free.

  • 334 guestrooms or units
  • 4 levels
  • 5 buildings
  • Meeting rooms
  • 1001 sq ft of conference space
  • 93 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Hotel Orlando at Universal Blvd offers 334 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Premium cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a security system

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 4
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

The resort fee includes:

  • Breakfast
  • Fitness center access
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn Universal
  • Quality Inn Universal I
  • Quality Inn Universal Studios
  • Grand Orlando
  • Quality Universal Studios I Drive Area
  • Studios Universal
  • Universal
  • Universal Quality Inn
  • Universal Studios
  • WOW Resort Orlando
  • Baymont Inn Orlando Universal Blvd Hotel
  • WOW Orlando
  • Baymont Inn Universal Blvd Hotel
  • Baymont Inn Orlando Universal Blvd
  • Baymont Inn Universal Blvd
  • Baymont Wyndham Orlando Universal Blvd Hotel
  • Baymont Wyndham Universal Blvd Hotel
  • Baymont Wyndham Orlando Universal Blvd
  • Baymont Wyndham Universal Blvd
  • Baymont Inn Suites Orlando Universal Blvd

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Grand Hotel Orlando at Universal Blvd.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.