For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Family-friendly 3-star property near The Wheel at ICON Park™
In entertainment district
A stay at this Southwest Orlando property places you within half a mile (1 km) of Ripley's Believe It or Not and 2 miles (3 km) of The Wheel at ICON Park™. Universal Orlando Resort™ and Pointe Orlando are also within 2 miles (3 km).
Free water park, spa tub
Free water park access, 2 restaurants, and 3 outdoor pools are all featured at this property. There's fun for all ages with a children's pool and a theme park shuttle, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.
Free Internet, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 391 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, free local calls, and hair dryers are also available.
CoCo Key Hotel and Water Resort-Orlando ratings based on 81 Verified Reviews
Review Summary
2.7
out of 5
2.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for CoCo Key Hotel and Water Resort-Orlando
Everyone (44)Couples (1)Family (29)
5 out of 5
Overall a great experience. Room was clean and our daughter loved the water park although the outdoor watet park was closed for painting.
Posted by Joe, from Cape Coral, Fl. on Feb 12, 2020
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Comment from Hotel Management
Feb 12, 2020
by Front Office
Hi Joe,
We are happy you and your daughter enjoyed the water park and the room as we strive to ensure each guests stay is an outstanding one. We hope to see you in the near future!!
3 out of 5
Overall it was just ok, needs to be remodeled and updated. Requested to move rooms halfway through our stay because of loud neighbors and the staff was very helpful with this.
Posted by a verified traveler on Feb 2, 2020
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Comment from Hotel Management
Feb 2, 2020
by Front Office
Good day,
Sorry about the noisy neighbors and I am glad the front office was able to assist you and move rooms. In regards to the rooms I am happy to announce that our resort is currently under renovations to address items in the room. We hope to see you again!
4 out of 5
Great for kids. Super clean and great staff.plenty of space in the room.
Posted by a verified traveler on Jan 26, 2020
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Comment from Hotel Management
Jan 26, 2020
by Front Office
Good day,
We are happy you had a great time. We hope to see you in the near future. Safe travels!
1 out of 5
The “heated” outdoor kids pool was freezing cold. The room was dirty, hairs all over the floors, bottoms of feet turned black from the floors.
Posted by a verified traveler on Jan 26, 2020
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Comment from Hotel Management
Jan 26, 2020
by Front Office
Good day,
I apologize in regards to the room as that is not type of service we want to provide our guests. This has been addressed with our housekeeping department. We hope to see you in the near future.
3 out of 5
They "inspected" our room to make sure it was clean before we went in. This was to take 10 minutes and they were to call us. An hour later we got a call, when we went to the room the sink was backed up and had what looked to be pineapple in it.
Don't expect them to answer the phone at the front desk when calling from inside the hotel or from external either.
Housekeeping kept running out of washcloths and didn't restock our room with them.
You have to ask for a microwave for your room, and the one we got the turntable didn't work so food did not heat evenly.
However - the room was decent (it had been recently remodeled), the breakfast we got for free because of the check-in fiasco was good but not worth paying for (normally $13 per person $5 for kiddos).
They have Thrifty, Dollar and Hertz onsite but many times it's cheaper to rent from a different location and return it to the hotel. It's cheaper to rent a car and drive to airport than have a shuttle service pick you up.
We used Lyft to get to Universal instead of the shuttle as we didn't want to be at the mercy of the shuttle times.
All the employees we met were very nice and tried to be accommodating but I think they are just overwhelmed and under supplied.
All in all, I would stay there again as the water park onsite made for a good stay in day and had some fun slides.
Posted by a verified traveler on Jan 6, 2020
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Comment from Hotel Management
Jan 7, 2020
by Front Office
Good day,
I want to thank you for your feedback as we don't take this matters lightly and have addressed all your concerns, from the housekeeping cleanliness to the front desk. not answering phone calls. It was great to hear the customer service met your expectations and we look forward to see you in the near future.
3 out of 5
If it wasn’t for the water park, we would not have chosen this hotel. The water park was great for the family. But the rooms were outdated and dirty. Our first room the shower drain and toilet plugged continuously and the carpet was gross. I complained about the bathroom and we were switched to another room. Their was no carpet thankfully but still outdated and not as clean as what it should have been. If they would have did better on cleanliness, my opinion would be better even if the rooms were outdated.
Posted by a verified traveler on Jan 5, 2020
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Comment from Hotel Management
Jan 7, 2020
by Front Office
Good day,
I apologize for the concerns you had with the rooms in regards to the toilet and shower in addition to the carpet. We are undergoing renovations in the very near future and look forward to our updated rooms. We look forward to seeing you in the near future.
It saddens us to hear you did not have an agreeable experience at our hotel. The hotel is now under new management. The new management company and owners are dedicated to the growth of our gorgeous property. They will be providing major update to the hotel and water park. This will help ensure all of our valued guest staying at the hotel get full usage of any amenities the property has to offers. We want all guest staying with us to have the best possible experience. Rest assuredly we will take steps to mitigate the issue you have mention in your review. Please feel free to contact the hotel or check out our website for the new and exciting changes. We hope you please reconsider staying with use again when we finish all of our thrilling new changes. We know you have a wide assortment of chooses for hotel, and we thank you for your consideration.
4 out of 5
Pool and water slides were great and upkeep and cleanliness of property was very good. Location was very convenient to restaurants.
Posted by Lani, from San Antonio on Dec 26, 2019
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Comment from Hotel Management
Dec 26, 2019
by briana
Thank you for staying with us at our hotel and water resort. We are so pleased that you've allowed us an opportunity to host you.
5 out of 5
We will be back my boys loved it and the music made them feel like home....
Posted by a verified traveler on Nov 11, 2019
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Comment from Hotel Management
Dec 7, 2019
by osinkler
Hello Esteemed guest. We are glad you enjoyed your stay with us so much you have given us five-star review. We hope you will come back to visit us again in the near future. Please tell your friends and family as well. We are glad to have as many people as possible to come stay with us and enjoy our multitude of amenities. The hotel is now under new management. The new management company and owners are dedicated to the growth of our gorgeous property. They will be providing major update to the hotel and water park. So please come back to visit us as we grow in new and exciting way. On behalf of Coco key, I would like to thank you for choosing to stay with us we know you have a variety of hotel to choose from, and we thank you for choosing us.
4 out of 5
Posted by a verified traveler on Oct 14, 2019
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Comment from Hotel Management
Dec 7, 2019
by osinkler
Hello Esteemed guest. We are glad you enjoyed your stay with us so much that you have given us remarkable 4 our of 5 review. We hope you will come back to visit us again in the near future. Please tell your friends and family as well. We are glad to have as many people as possible to come stay with us and enjoy our multitude of amenities. The hotel is now under new management. The new management company and owners are dedicated to the growth of our gorgeous property. They will be providing major update to the hotel and water park. So please come back to visit us as we grow in new and exciting way. On behalf of Coco key, I would like to thank you for choosing to stay with us we know you have a variety of hotel to choose from, and we thank you for choosing us.
CoCo Key Hotel and Water Resort-Orlando offers its guests a complimentary water park, 3 outdoor swimming pools, a waterslide, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this property measures 5000 square feet (465 square meters) and includes conference space. A children's pool, a fitness center, and a terrace are also featured at the family-friendly CoCo Key Hotel and Water Resort-Orlando. For a fee, parking is available. Smoking is allowed in designated areas at this 3-star Orlando property.
391 guestrooms or units
5 levels
8 buildings
2 dining venues
2 bars or lounges
5000 sq ft of conference space
465 sq m of conference space
Built in 1971
Bar by the pool
Poolside lounge chairs
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Game room or arcade
Pool or billiards table
Terrace
Gift shop
Television in lobby
ATM
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Orlando, FL (MCO-Orlando Intl.) (24.2 km / 15.1 mi)
Property shuttles: Free theme park shuttle
Parking: Self parking available for a surcharge
Room Amenities
CoCo Key Hotel and Water Resort-Orlando offers 391 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
In-room dining
Flat-screen television
Cable channels
Refrigerator
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
Tradewinds - This restaurant specializes in American cuisine and serves breakfast only.
Calalloo Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Poolside Tiki Bar - This bar specializes in American cuisine and serves lunch and dinner. Open select days.
Wet Rooster Tiki Bar - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Room service is available.
Nearby Activities
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a spa tub, and a fitness center.
Guests under 16 years old are not allowed in the fitness facility.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time ends at midnight
Check-in time starts at 4 PM
Minimum check-in age is: 21
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children stay free when using existing bedding.
Rollaway/extra beds are available for USD 15.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Debit cards not accepted
Number of children who can stay free - 3
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00 per stay
Resort fee: USD 32.95 per accommodation, per night
The resort fee includes:
Pool access
Spa tub access
Fitness center access
Children's club/arcade access
Shuttle service
Business center/computer access
Internet access
Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 12.95 for adults and USD 4.95 for children (approximately)
Self parking fee: USD 10 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
CoCo Key Hotel & Water Resort-Orlando
CoCo Key Hotel Resort-Orlando
CoCo Key Resort-Orlando
CoCo Key Water Hotel
CoCo Key Water Resort-Orlando
CoCo Resort-Orlando
CoCo Water Resort-Orlando
Hotel CoCo Key Resort-Orlando
Key Resort-Orlando
Water Resort-Orlando
CoCo Key Hotel Water Resort-Orlando
CoCo Key Hotel Water
CoCo Key Hotel Water Resort Orlando
Coco Key Water Orlando Orlando
CoCo Key Hotel Water Resort Orlando
CoCo Key Hotel and Water Resort-Orlando Hotel
CoCo Key Hotel and Water Resort-Orlando Orlando
CoCo Key Hotel and Water Resort-Orlando Hotel Orlando
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
