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"Pro's: Lot's of activities for children, Great area for toddlers to play in the water out of the sun, Resort is close to a ton of things to do, I real ... " More

By a verified traveler on Thu 18 Jun 2020

Hotel Description

Family-friendly 3-star hotel near Universal Orlando Resort

In entertainment district

Your stay at this Southwest Orlando hotel places you within 2 miles (3 km) of Universal Orlando Resort and Universal Studios Florida. Also, Orange County Convention Center is within 3 miles (5 km) and SeaWorld® Orlando is within 6 miles (10 km).

Free water park, spa tub

Free water park access, 2 restaurants, and 3 outdoor pools are all featured at this hotel. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 391 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, free local calls, and hair dryers are also available. Weekly housekeeping is available.

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$109* Per night/room May 25 - May 26

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

CoCo Key Hotel and Water Resort-Orlando ratings based on 16 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for CoCo Key Hotel and Water Resort-Orlando

Everyone (6) Family (9)
1 out of 5
This place is a joke really bad management dirty. staff are horrible Unknowledgeable they didn’t hold my reservation instead we got two twin beds with a 2 year old baby not very kid friendly with all the adults smoking marijuana on Hallways I wouldn’t recommend it at all

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 18, 2021 by Hunter

Dear Valued Guest, I am sorry to hear about the issues you encountered during your stay. I assure you that our team is dedicated to assisting in the event any issues arise with your stay, had we been made aware of any such issues it would have been our pleasure to assist with anything you require! I hope we get the chance to see you again soon!

1 out of 5
This place was horrible will not be back never got new towels all 4 days. Staff was rude and unhelpful had to ask 6 different staff members where the breakfast was being served at. And a lot more but I won’t even put that on here. But the staff knows what I’m talking about.

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 14, 2021 by Hunter

Dear valued guest, I am sorry to hear that you did not enjoy your experience at our resort, waiting for towels is not something we would want you to have to deal with during our stay. Our staff is dedicated to customer service and in the event you are ever dissatisfied with any aspect of your stay please do not hesitate to let us know so that we may assist in any way we can!

1 out of 5
Nothing reaort was dirty and staff was horrible did not enjoy the stay

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 28, 2021 by JH

I am sorry to hear that your stay didn't meet your expectation. Hope you give us another try and truly exceed your expectations.

2 out of 5

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 14, 2021 by Hunter

Dear valued guest, I am sorry to hear that you did not enjoy your time at our resort, we value customer feedback and as such will always be open to hearing any suggestions you may have as to how best to improve your stay!

5 out of 5

Posted by on Feb 4, 2021

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Comment from Hotel Management

Feb 19, 2021 by George M.

Thank you very much for this great review. Looking forward to see you again.

2 out of 5
First room we checked in was dirty there was small hairs all over the shower, the floors were dirty and the whole tower building smelt of mildew and old beer I was really disappointed in this hotel kept a happy face because this trip was for my sons birthday and aside for the water park which you basically walk through a group of drunk people with your kids to enter waterpark because theres a tiki bar at the entrance, can happily say we will not return

Posted by , from Tampa, fl on Aug 17, 2020

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Comment from Hotel Management

Aug 17, 2020 by George M.

Dear Valued Guest, Thank you for your honest review of your stay. My sincerest apologies on behalf of myself and my team.We try to make ever stay the best we can for our guest. We will address all these issue with the appropriate departments so that your future stay will be be better. Warm regards, ‹Front desk manager ›

2 out of 5
For the price, I assumed the quality would be better. The pool was overcrowded and not well supervised. The room was gross, especially the floors. The bed was extremely uncomfortable, the remote for the TV didn't work and the room smelled funny. I didn't even bother visiting the outside water area based on an already unpleasant experience. I will stay at a holiday inn for half the price and better, more clean rooms/pool. Also I returned my water park wristbands and wasn't even asked why or how my stay was. Disappointing overall.

Posted by on Jul 12, 2020

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Comment from Hotel Management

Jul 12, 2020 by Front Office

Hi, Thank you for taking the time to share your experience. We apologize in regards to the cleanliness of the room and has been addressed as this is not indicative of the type of service we provide.

4 out of 5
Pro's: Lot's of activities for children, Great area for toddlers to play in the water out of the sun, Resort is close to a ton of things to do, I really appreciated the pool behind the lobby to escape the noise and chaos when the water park get's to be a little much, AC in my room worked really well, The tower rooms are great for families...more secure. Con's: Pool towels are out quite often, The resort is always behind on maintenance and it shows, Many of the games in the arcade near the water park are needing repair and broke, It's frustrating to book at one price, and then there are large resort fees and parking fees on top of that.

Posted by , from Nature coast,FL on Jun 18, 2020

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Comment from Hotel Management

Jun 20, 2020 by Front Office

Thank you for sharing your experience. We are happy you enjoyed your stay and the amenities. Thank you for the feedback regarding the pool towels and the games as we will address these items. We look forward to your next visit.

5 out of 5
Overall a great experience. Room was clean and our daughter loved the water park although the outdoor watet park was closed for painting.

Posted by , from Cape Coral, Fl. on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Front Office

Hi Joe, We are happy you and your daughter enjoyed the water park and the room as we strive to ensure each guests stay is an outstanding one. We hope to see you in the near future!!

3 out of 5
Overall it was just ok, needs to be remodeled and updated. Requested to move rooms halfway through our stay because of loud neighbors and the staff was very helpful with this.

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 2, 2020 by Front Office

Good day, Sorry about the noisy neighbors and I am glad the front office was able to assist you and move rooms. In regards to the rooms I am happy to announce that our resort is currently under renovations to address items in the room. We hope to see you again!

About the CoCo Key Hotel and Water Resort-Orlando

Location 7400 International Dr, Orlando, FL 32819

Property Features

CoCo Key Hotel and Water Resort-Orlando offers its guests a complimentary water park, 3 outdoor swimming pools, a waterslide, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A children's pool, a fitness center, and a terrace are also featured at the family-friendly CoCo Key Hotel and Water Resort-Orlando. For a fee, parking is available. Smoking is allowed in designated areas at this 3-star Orlando hotel.

  • 391 guestrooms or units
  • 5 levels
  • 8 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 1971
  • Bar by the pool
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Orlando International Airport (MCO) (20 km / 12.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

CoCo Key Hotel and Water Resort-Orlando offers 391 accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Tradewinds - This restaurant specializes in American cuisine and serves breakfast only.

Calalloo Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Poolside Tiki Bar - This bar specializes in American cuisine and serves lunch and dinner. Open select days.

Wet Rooster Tiki Bar - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a spa tub, and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 32.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Children's club/arcade access
  • Shuttle service
  • Business center/computer access
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 for adults and USD 4.95 for children (approximately)
  • Self parking fee: USD 10 per night (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • CoCo Key Hotel & Water Resort-Orlando
  • CoCo Key Hotel Resort-Orlando
  • CoCo Key Resort-Orlando
  • CoCo Key Water Hotel
  • CoCo Key Water Resort-Orlando
  • CoCo Resort-Orlando
  • CoCo Water Resort-Orlando
  • Hotel CoCo Key Resort-Orlando
  • Key Resort-Orlando
  • Water Resort-Orlando
  • CoCo Key Hotel Water Resort-Orlando
  • CoCo Key Hotel Water
  • CoCo Key Hotel Water Resort Orlando
  • Coco Key Water Orlando Orlando
  • CoCo Key Hotel Water Resort Orlando
  • CoCo Key Hotel and Water Resort-Orlando Hotel
  • CoCo Key Hotel and Water Resort-Orlando Orlando
  • CoCo Key Hotel and Water Resort-Orlando Hotel Orlando

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.