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Crowne Plaza Orlando - Downtown

3.5-star property
304 W Colonial Drive, Orlando, FL 1-855-201-7819

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3.9 out of 5
Good!
See all 60 Travelocity Reviews

"Beds were very uncomfortable. Made for restless nights. Staff was very nice. An very close to downtown. " More

By a verified traveler on Mon 27 Feb 2017

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Hotel Description

3.5-star hotel near Amway Center

Downtown Orlando stay

Your stay at this Downtown Orlando hotel places you within 2 miles (3 km) of Amway Center and Lake Eola Park. Church Street Station and Dr. Phillips Center for the Performing Arts are also within 2 miles (3 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour fitness center and perks like a free area shuttle.

Free Internet, comfy beds

The 227 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Free WiFi, free wired Internet, and LCD TVs are also available.

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Feb 9 - Feb 10

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Orlando - Downtown ratings based on 60 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Orlando - Downtown

Everyone (12) Couples (2) Family (3)
3 out of 5
No tv remote, something smell really bad in the room, no seating beside the chair for the desk. Not what I expect for the price, Thanks!

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 21, 2020 by Kamini

Dear Anonymous, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Kamini

2 out of 5
Hotel is surrounded by construction, making it very difficult to get to. While the concierge was welcoming and kind, they are completely understaffed and overworked. Rooms are in need of upgrades, appear dingy, and unkempt. Room service never picked up the phone and the bar service was minimal at best. Crowne Plaza needs a complete remodeling.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 7, 2020 by Roberto B

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

5 out of 5
I like that everybody here had a positive attitude and was really helpful with directions around the city.

Posted by on Jan 1, 2020

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1 out of 5
Manager is a asshole and he was very disrespectful that’s all

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 25, 2019 by Roberto B.

Dear Guest, ank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4 out of 5

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 18, 2019 by Roberto B.

Thank you for your four stars review

1 out of 5
The smell is awful. I had to change rooms 3 times because of the dust visibly flying in the room and also the old moldy smell.

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 18, 2019 by Roberto B.

Dear Guest, We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Sincerely,

5 out of 5
It was an exceptional room. Very happy with all staff..valet, desk, restaurant, breakfast, shuttle all were pleasant and helpful

Posted by on Jun 20, 2019

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Comment from Hotel Management

Jun 23, 2019 by Roberto B.

Dear Piccalillie, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

3 out of 5
Hotel was clean. Staff was helpful, nice. The hotel's website lists parking as an amenity, but no where on the website did it mention that parking is $18/ car / night. Lots of random fees inflated the cost more than I expected. Pool area is small, okay...not landscaped...just a concrete area next to the parking lot. Hotel is a good location, near a lot of attractions in Orlando. Overall, overpriced for what it was in our opinion. There are a lot of other hotel options in Orlando I will consider first next time.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 9, 2019 by Kamini

Dear Anonymous, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely Kamini

3 out of 5
I like the lobby area that includes televisions and internet service. I did not like the service of the young lady that checked me in.

Posted by , from Ocala on Mar 31, 2019

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Comment from Hotel Management

Apr 2, 2019 by Roberto B.

Dear Steven, Thank you for taking the time to review your stay with us. I will be sure to let our staff know that her service was not for your standards. We hope to welcome you back to the hotel soon! Sincerely,

5 out of 5

Posted by on Mar 2, 2019

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Comment from Hotel Management

Apr 21, 2019 by Roberto B.

Thank you for your perfect score of five stars

About the Crowne Plaza Orlando - Downtown

Location 304 W Colonial Drive, Orlando, FL 32801

Property Features

Crowne Plaza Orlando - Downtown offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and limo/town car service are available. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Crowne Plaza Orlando - Downtown. A free area shuttle within 3.00 mi is available. For a fee, parking is available. This 3.5-star Orlando hotel is smoke free.

  • 1 building
  • 227 guestrooms or units
  • 14 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (24.2 km / 15 mi)
  • Train station: Orlando Station (3.7 km / 2.3 mi)
  • Property shuttles: Free area shuttle within 3.00 mi
  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Orlando - Downtown offers 227 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Bite Bistro and Wine Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 15 per person (approximately)
  • Valet parking fee: USD 24 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Orlando Downtown Hotel
  • Crowne Plaza Hotel Orlando Downtown
  • Crowne Plaza Orlando Downtown
  • Crowne Plaza Orlando Downtown Hotel Orlando
  • Crowne Plaza Orlando Orlando
  • Crowne Plaza Orlando - Downtown Hotel
  • Crowne Plaza Orlando - Downtown Orlando
  • Crowne Plaza Orlando - Downtown Hotel Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.