"It was ridiculious that I was charged a resort fee when the pool did not work. " More
With a stay at this well-placed hotel, you'll be half a mile (1 km) from Walt Disney World® area and within 2 miles (3 km) of Disney Springs®. Disney Springs® Area and Walt Disney World® Resort are also within 3 miles (5 km).
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.
Mar 5, 2023 by Gaby
Please accept our sincere apologies for you experienced during your visit and for any discomfort caused. Our team is always available and happy to help resolve any issues and make your stay as comfortable as possible.
Jun 27, 2022 by General Manager
Dear Elizabeth, Please accept our apologies for any disappointment in our current housekeeping policies. These policies are in place for the safety of our guests and team members due to the ongoing pandemic. We'll be sure to keep your comments in mind about our amenities; however, please consider joining us again later down the road.
Jun 12, 2022 by General Manager
Dear Elyse, Thank you for being our valued guest. We appreciate your kind compliment on our friendly service; however, we regret the unexpected hot water issue during your stay. Despite this, we're glad our accommodations otherwise met your expectations, and we trust you had a comfortable night's sleep. Should you return to Orlando, we hope you'll return to our property for an even better visit.
Apr 1, 2022 by General Manager
Dear Sonja, We are sorry to hear that we may have fallen short of your expectations this time around. Our team is constantly improving our guest's experiences, so please consider giving us another chance to impress you down the line.
Sep 27, 2021 by General Manager
Dear Michele, We always appreciate hearing from our guests, and we're glad you enjoyed your visit. If your travels bring you back to town, we welcome you to stay with us again.
Jul 20, 2021 by General Manager
It pains us to learn we fell short of your expectations this time around. That being said, would you mind reaching out to us with more details about your stay? Any more light you could shed on what happened would be much appreciated and would help us to find the right solution moving forward. Thank you.
Jun 3, 2021 by Blanca
Thanking for your feedback
Jun 22, 2021 by General Manager
Please accept our apologies if your visit to our hotel wasn't up to your expectations. We'll pass your comments onto our maintenance team to ensure everything in our guest rooms look both presentable and is functioning upon arrival. We hope your next trip to Orlando goes much smoother and look forward to improving your perceptions.
Apr 21, 2021 by General Manager
We're thrilled you had a wonderful stay with us at Crowne Plaza Orlando - Lake Buena Vista. It's fantastic our clean and comfortable accommodations, as well as our exceptional staff, were highlights of your visit. Our team trusts you had an amazing trip, and we'd be delighted to serve you again.
Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel offers its guests an outdoor pool, a waterslide, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1807 square feet (168 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel. Free self parking is available. This 4-star Orlando hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed
Free self parking , RV, bus, truck parking
Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
H Street Grille - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
H Street Lounge - Onsite bar. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a waterslide, an outdoor pool, and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.