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"Seralago Hotel was the best place to spend for any vacation, doesn’t matter what month it’s always fabulous. Especially spending at the pool side and ... " More

By a verified traveler on Mon 13 Sep 2021

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Hotel Description

Family-friendly 3-star hotel near Fun Spot America

Close to airport

Within a 10-minute walk of the hotel, you'll find Fun Spot America and Old Town. Falcon's Fire Golf Club and Celebration Golf Club are also within 3 miles (5 km).

2 outdoor pools

This smoke-free hotel features 2 outdoor pools, an outdoor tennis court, and a restaurant. Bring the family and enjoy the children's pool, playground, and arcade/game room. Enjoy the 24-hour gym and perks like free WiFi and a free shopping center shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 614 guestrooms offer free WiFi and free wired Internet, as well as TVs. Hair dryers, safes, and ironing boards are also available.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$52* Per night/room Oct 31 - Nov 1

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite (Kid's Suite)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Seralago Hotel & Suites Main Gate East ratings based on 72 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (15) Couples (13) Family (33)
5 out of 5
Seralago Hotel was the best place to spend for any vacation, doesn’t matter what month it’s always fabulous. Especially spending at the pool side and tiki bar is out of this world have any colada while being in the pool very relaxing, I recommend my family and friends they also said it’s amazing looking forward to visit again. Thank you

Posted by on Sep 13, 2021

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Comment from Hotel Management

Oct 7, 2021 by manager

Thank you for your feedback!

1 out of 5
No le gusto la verdad

Posted by on Aug 22, 2021

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Comment from Hotel Management

Oct 7, 2021 by manager

We apologize for the inconveniences.

5 out of 5
Bueno

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 31, 2021 by manager

Dear Guest, Thank you for the great score and comment. We are glad you enjoyed your stay and we look forward to seeing you in the near future.

3 out of 5
we have stayed here many times but this time we were very disappointed. light in the bathroom was very dim. room was not as bright and cheerful as others we have stayed in. will think twice about going back there again next time we go to Kissimmee.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 6, 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

1 out of 5
The room was ok but the rugs were dirty curtains had stains on them refr the freezer was not disfrosted had thick ice on it sink had crack in it. Tub was chalked around tub toliet screws on bottom of toliet no caps Clock radio did not work Micowave dirty inside Furniture all scatch Desk person said there was a handcapped sign for me to park there was not. I want my credit for this would not tell anyone to go there would not give me another room. Roaches crawlingup walls in bathroom they just spray it No good hotel

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 28, 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

4 out of 5
Fine

Posted by on Jul 10, 2021

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1 out of 5
After killing my 3rd roach, I couldn’t take it anymore. They wouldn’t give me refund because I booked through Travelocity. I switched ti another room and forced myself ti go to sleep. Rooms are dirty and outdated. Carpet hasn’t been cleaned in years and coming iff the floors. Mattresses are over 10 years old and uncomfortable. Like sleeping on the floor. Holes in wall, just imagine being in the twilight zone.

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 7, 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

1 out of 5
PLEASE DO NOT TAKE YOUR FAMILY HERE! This hotel was horrible. We were told by staff to take our smoke detector apart when we asked them to change the batteries because it was s screeching. Actually instructed me to take it apart and if it doesn't stop just set it outside! Refused to give us any other assistance. The power went out. We woke up sweating and when we inquired was told "OK, we're all without air, they didn't give us a time frame" with an eyeroll to end the conversation. I've emailed them twice with no return email. The power was out for hours. The room was never cleaned. Not once during 4 days. We asked for our beds to please be made with clean linen and this was never done

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jul 7, 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

1 out of 5
1970 room. Dirty. peopleliving there. Nasty tables and chairs outside rooms. And to top it off drug deal right outside my room. We didnt stay30 minutes

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 7, 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

1 out of 5
This place was nasty my wife woke up sick and we changed hotels. Travelocity wouldn't refund the money either. Mold on the walls, curtains, ironing board and dirty! Stunk of musty and mildew. Sheets had stains and staff laughed that we couldn't find another hotel...we did at the hilton and it was wonderful. Staff couldnt find a clean room. I travel at least monthly to numerous states. Worst hotel I have ever stayed in. Security going into peoples rooms looking for them while smoking. Grounds of hotel could use some care as well. Hotel pictures don't match the rooms even. Just nasty and disappointing. Travelocity is ok with this and wouldn't do a refund or credit, we ended up calling the health department

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 7, 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

About the Seralago Hotel & Suites Main Gate East

Location 5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746

Property Features

Seralago Hotel & Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1195 square feet (111 square meters) and includes conference space. A children's pool, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Seralago Hotel & Suites Main Gate East. This 3-star Kissimmee hotel is smoke free.

  • 614 guestrooms or units
  • 2 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free shopping center shuttle

Room Amenities

Seralago Hotel & Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Kissimmee hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Seralago Hotel & Suites Main Gate East has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 9.00 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seralago
  • Seralago Hotel Main Gate
  • Seralago Hotel Main Gate East
  • Seralago Main Gate
  • Seralago Main Gate East
  • Seralago Hotel Kissimmee
  • Seralago Kissimmee
  • Seralago Hotel Main Gate East Kissimmee
  • Seralago Main Gate East Kissimmee
  • Seralago & Suites Main Gate
  • Seralago Hotel & Suites Main Gate East Hotel
  • Seralago Hotel & Suites Main Gate East Kissimmee
  • Seralago Hotel & Suites Main Gate East Hotel Kissimmee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.