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"Areas not clean, issues card room access. Room deteriorated. Pool not clean with slippery floor by dirty. Ice machine area with litter piled up on flo ... " More

By a verified traveler on Mon 06 Jun 2022

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Hotel Description

Family-friendly 3-star aparthotel near Fun Spot America

Close to airport

Within a 10-minute walk of the aparthotel, you'll find Old Town and Fun Spot America. Falcon's Fire Golf Club and Celebration Golf Club are also within 3 miles (5 km).

2 outdoor pools

This smoke-free aparthotel features 2 outdoor pools, an outdoor tennis court, and a restaurant. Bring the family and enjoy the children's pool, playground, and arcade/game room. Enjoy the 24-hour gym and perks like free self parking and a free shopping center shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 614 apartments offer free WiFi and free wired Internet, as well as TVs. Hair dryers, safes, and ironing boards are also available.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$69* Per night/room Dec 11 - Dec 12

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite (Kid's Suite)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Seralago Hotel & Suites Main Gate East ratings based on 70 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (17) Couples (11) Family (28)
1 out of 5
The room is said to be a suite. That is a joke. Its a queen bed with smallest divider with a twin bed with two bunk beds. The room was small, everything was dirty and thevtechnology was out of the 80s. My freind slept on the twin bed and it cracked from beneath him. We told the staff amd quickly realizex we did not wanna stay here. We packed our stuff and my friens went to tun in the keeys. He was kind and curteous to them only mentioning he did not want to be charged gor the bed. The hotel staff threatened to to call the police if my party did not leave. We left and I could never reccomend this place to anyone.Choose anythimg else for your own good.

Posted by on Oct 12, 2022

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Comment from Hotel Management

Nov 1, 2022 by Seralago Hotel & Suites

Hello Lorraine, we are so sorry you did not enjoy your stay with us. We take these concerns very seriously, and will make our staff aware of this. We hope we can make up for this in the future.

1 out of 5

Posted by on Aug 17, 2022

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1 out of 5
My bathroom had a big ass hole in da wall can see straight thru

Posted by on Aug 4, 2022

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3 out of 5
Areas not clean, issues card room access. Room deteriorated. Pool not clean with slippery floor by dirty. Ice machine area with litter piled up on floor around.

Posted by , from Ponce on Jun 6, 2022

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Comment from Hotel Management

Jun 20, 2022 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

3 out of 5
No towel

Posted by on May 21, 2022

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Comment from Hotel Management

Jun 20, 2022 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

5 out of 5

Posted by on Apr 20, 2022

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2 out of 5

Posted by , from SAULT STEMARIE on Mar 28, 2022

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3 out of 5
The Good: Family friendly hotel, good prices, good location. Microwave and fridge were helpful in saving money. AC worked. Warm, clean pool. The bad: No maid service during the stay. Broken ice machine. Furniture is dated with peeling paint. The ugly: Restaurants and general store are closed, probably permanently. No fitted sheets, just a top sheet laid directly over the mattress. Overall Impression: If you are looking for a cheap place to sleep and use as a base for day trips, it's good enough. I have stayed in worse. If you're looking for a premium resort with lots of amenities, this isn't for you. If you are looking for a mid-grade hotel experience (akin to Holiday Inn, Hampton Inn, etc.) this ain't it. If you're looking to spend all day out and about and have a place to sleep and prepare snack, with not too much concern for things like no mattress covers or fitted sheets, and a swim in the pool, it's decent enough.

Posted by on Mar 23, 2022

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Comment from Hotel Management

Apr 8, 2022 by Nicole

Thank you for choosing to stay with us at the Seralago Hotel & Suites. We would like to express our apologies that you had a negative experience at our hotel. Kindly be advised that our team is working on the case and will follow up accordingly. We hope that your next stay in Kissimmee at the Seralago Hotel will be a pleasant one and we look forward to welcoming you back. Grateful, Nicole P Hotel Management

1 out of 5
VERY unsafe location. Shooting in the parking lot on the second night of our stay.

Posted by on Feb 27, 2022

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Comment from Hotel Management

Mar 3, 2022 by manager

Dear Guest, We value honest feedback and that being said we will not allow anyone to post fabricated comments. We did not have a shooting here at the hotel. We have around the clock security and security officers are veterans and former police officers. We take the safety of our guest and team members very seriously. It is sad anyone would post something like this.

3 out of 5
The Seralago was in a perfect location for my daughter and I to visit the Disney Parks and attend some of e nearby antique shops. The staff was not overly friendly, managing a laugh with an unseen employee in a back office but not even offering a smile or much of a conversation with me. The carpet in my room was stained and the outside wall had sustained significant water damage but I would honestly stay there again because the location was perfect for us.

Posted by , from Hurricane on Feb 26, 2022

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Comment from Hotel Management

Mar 3, 2022 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

About the Seralago Hotel & Suites Main Gate East

Location 5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746

Property Features

Seralago Hotel & Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this aparthotel measures 1195 square feet (111 square meters) and includes conference space. A children's pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Seralago Hotel & Suites Main Gate East. Self parking is free. This 3-star Kissimmee aparthotel is smoke free.

  • 614 guestrooms or units
  • 2 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Seralago Hotel & Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Kissimmee aparthotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Seralago Hotel & Suites Main Gate East has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 12.00 per accommodation, per night

The resort fee includes:

  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seralago
  • Seralago Hotel Main Gate
  • Seralago Hotel Main Gate East
  • Seralago Main Gate
  • Seralago Main Gate East
  • Seralago Hotel Kissimmee
  • Seralago Kissimmee
  • Seralago Hotel Main Gate East Kissimmee
  • Seralago Main Gate East Kissimmee
  • Seralago & Suites Main Gate
  • Seralago Hotel Suites Main Gate East
  • Seralago Hotel & Suites Main Gate East Kissimmee
  • Seralago Hotel & Suites Main Gate East Aparthotel
  • Seralago Hotel & Suites Main Gate East Aparthotel Kissimmee

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.