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4.4 out of 5

"Front desk person was kinda rude. It was like we were bugging and she wanted to get back to whatever she was doing in another room in the back. All w ... " More

By a verified traveler on Sun 20 Oct 2019

Hotel Description

Family-friendly 3-star hotel near Ford Festival Park

In shopping district

You'll find Ford Festival Park and EAA AirVenture Museum within 2 miles (3 km) of this Oshkosh hotel. Also, The Outlet Shoppes at Oshkosh is within half a mile (1 km) and University of Wisconsin-Oshkosh is within 6 miles (10 km).

Renovated in 2019

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. There's fun for all ages with a children's pool and an arcade/game room, and families will appreciate the convenience store. A terrace, luggage storage, and free newspapers are also on offer.

Free WiFi, refrigerators

Boasting conveniences like refrigerators and coffee/tea makers, guestrooms offer free WiFi and flat-screen TVs. Other amenities include room service, free local calls, and hair dryers.

Standard Room, 2 Queen Beds, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$109* Per night/room Apr 1 - Apr 2

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Smoking, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hawthorn Suites Oshkosh ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hawthorn Suites Oshkosh

Everyone (3) Family (4)
3 out of 5
Front desk person was kinda rude. It was like we were bugging and she wanted to get back to whatever she was doing in another room in the back. All we wanted to do is check in. This was at 6 o’clock in the evening. Next time we will not even book here. We are in Oshkosh at least 5 to 6 a year in hotels

Posted by on Oct 20, 2019

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Comment from Hotel Management

Nov 26, 2019 by Guest Services

Thank you for taking the time to send us your concerns. I am so sorry that this happened to you and have approached the staff on the importance of our guests are and customer service. We hope that you will give us another chance to make your stay in Oshkosh a good one. We are in the process of a renovation and hoping to have this all complete by the beginning of January. Enjoy the holiday season.

5 out of 5
Very nice hotel. Clean comfortable. Porch well kept and maintained

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Guest Services

Thank you for reviewing us on line. We appreciate your business and we are so glad you enjoyed your stay. We hope you stay with us again when you are in town.

3 out of 5
Pros: Staff was very friendly.
Although the hotel itself was nice, our bathroom was gross. It had quite the odor of pee, and was extremely strong. Even trying to wipe up the floords ourselves, it wouldn't go away. Staff were too busy to respond. Also did not receive maid service during our 2 night stay.

Posted by on Jun 25, 2018

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Comment from Hotel Management

Jun 26, 2018 by Vicki K

This does not sound like a stay we like our guest to have. We hope you will try us again and let us show you a 5 star stay. Thank you for your kind words about our staff.

2 out of 5

Hotel was nice but....

The staff not so great. When I got to the hotel the attendant at the desk seemed nice. She set us up in our room & when I arrived to the room it was not the 1 bedroom suite I originally reserved. I went back & explained to her that I was under the impression that I reserved the 1 bedroom suite & showed her my phone with the reservations. She looked at it, rolled her eyes & huffed. She gave me an attitude & said we'll you know the 1 bedroom suite doesn't have a whirlpool right? I told her it was fine because it wasn't was I reserved. That night when I got back to our room I called the front desk for a roll away bed which was requested in my reservation this time a guy on the shift just flat out said "we don't have none. Bye!" & hangs up. So I go to the front desk asking for extra sheets&pillows, which by the way no one ever sits in the front desk, they're always in the back. You have to dial a 0 on the phone on the desk & wait for the attendant to come. When the boy came I asked him for an extra set of sheets. He goes to the back, comes back with extra blankets & a pillow that was half way in a stained pillowcase while he's complaining about how busy he was no one else was there! After checkout I checked my bank account & I'd been charged $25 more then my reservation. I called they told me it was an insurance charge and it would be put back on my card in 1-2 days it's understandable but failed to relay that to me. Customer service is everything!

Posted by , from milwaukee, wi on Apr 9, 2017

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Comment from Hotel Management

Apr 14, 2017 by Vicki K

Jane, Thank you for letting us know about your stay. We are glad to see that the staff could get you that double upgrade from the room that was reserved online to the One bedroom suite. We are sorry to hear it was not done in a matter to how they were trained. A little grace goes a long way. This review will be a great training tool to teach how to give service to our guests. The $25 authorization is just in case you were to buy something from our Sundry Shop so you do not have to bring your card to the front desk each time, if not used it is released at check out. This hotel does not have rollaways, you should have been told that in a kind manner, we are sorry that was not the case. This will be addressed with the staff. Thank you again for leaving a review on your stay, it will serve as a training tool and we hope your next stay in Oshkosh is a 5 Star Stay. At your service, Vicki K

5 out of 5
Pros: Everything, as noted above.
Cons: Nothing, exceeded our highest expectations.
Location: Near the outlets, EEA site, and a straight shot to downtown
I dare say perfect! Rooms were immaculate, bed was among the most comfortable ever, excellent breakfast, courteous staff, all the amenities, and a great rate. Right off of the highway; for shoppers, near the outlets, for historians, near the EEA site.

Posted by , from tsun on Aug 21, 2015

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Comment from Hotel Management

Apr 15, 2016 by Vicki K

Thank you for the wonderful review. We are happy to see you enjoyed you stay. Thank you for sharing your thoughts with the world. We hope to see you again real soon.

5 out of 5

Friendly staff and great service

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
We stayed for one night and were welcomed immediately upon entering the hotel. Our room was clean and well kept and the breakfast the following morning was wonderful. If in the area again, we would definitely stay here. Great experience!

Posted by , from Rochester, MN, USA on Nov 19, 2011

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Comment from Hotel Management

Jul 17, 2015 by Vicki K

JSVisiting, YOU MADE OUR DAY!! Thank you for the great visit!!! Thank you for the 5 stars! We could not do what we do without kind people like you! We look forward to seeing you again real soon, Thank you for sharing us with the world!

4 out of 5

Clean, Quiet and Comfortable

Pros: Free breakfast, Close restaurants, Quiet
Located on the southern edge of town this is a fairly new building so clean and well insulated for sound. In a town of this size you are never too far from anything. Great pool area for the kids or the adults but it does cater to the kids. Breakfast area was a little small to handle peak times so get there early. The staff was very helpful in any questions or requests I made. Ample parking. Plenty of places to eat within just a mile or closer. Well done Wyndham!

Posted by , from Wisconsin on Feb 3, 2011

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Comment from Hotel Management

Jul 17, 2015 by Vicki K

Rock n Bowl!! Thank you for the great review! it was our pleasure having you all with us, Feb and Bowlers what more could a city ask for. We are glad you noticed our sound foundation. We look forward to your next visit with us. Thank you again!!!

5 out of 5

pictures do not do this place justice

very nice place, very beautiful place, Great Dining, Great Breakfast, HUGE ROOMS. If you like to shop it is right next door this the Outlets in Oshkosh - only 1 mile from the Country USA show they have their in Ooshkosh. You can watch the AirShow from your room if you great a room facing east. I could not have been happier during my stay. The staff went out of their way to make me happy. Check it out if you are ever their way. If you live in Oshkosh check out their Dining in the Hotel, it is as good as the places here is New York.

Posted by on Jun 23, 2009

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Comment from Hotel Management

Jul 17, 2015 by Vicki K

WOW!!! Thank you for the 5 Star review - you are so happy to see you enjoyed your stay and got to enjoy some meals at The Vintage. It is fun being the hotel in Oshkosh with a great Restaurant! We hope to see you soon. We look forward to seeing you again soon

5 out of 5

The Best Dining in Oshkosh

The Hawthorn of Oshkosh is the home of the Best Dining in Oshkosh. If you have not tried THE VINTAGE yet - you are missing out. It will be a treat you will never stop thanking yourself for. The hotel is very nice as well, and Friendly! Greatest stay in a very very long time.

Posted by on Dec 8, 2008

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Comment from Hotel Management

Jul 17, 2015 by Vicki K

Thank you for tell the World about The Vintage - it is a great thing to have one of the best Restaurant right in our hotel. Thank you again

5 out of 5

The BEST

I have been in the USN for 19yrs and have stayed in hotels throughtout the world. I was in Oshkosh on Emergency Leave and the staff of this hotel are exceptional. They go that extra mile! They drive me right to the area hospital on my arrival to the city. The Hawthorn score an A+ in my book. PS: Rates are discounted for families with patients in area hospitals! When my sister was discharged in the middle of a blizzard, the staff called to check to see if we need extra supplies (pillows, blankets etc). I cannot say enough about this hotel!

Posted by on Feb 10, 2008

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Comment from Hotel Management

Jul 17, 2015 by Vicki K

We hope all is well with you and your family, we know it has been years since we have seen you but we wanted you to know we remember you and your sister and your stay and we have been thinking about you and wishing you well.

About the Hawthorn Suites Oshkosh

Location 3105 S Washburn St, Oshkosh, WI 54904

Renovations + Closures

The following facilities will be closed from 19 March 2020 to 26 April 2020 (dates subject to change):

  • Bar/Lounge
  • Fitness facilities
  • Swimming pool
  • Spa tub
  • One of the swimming pools

Property Features

As a guest of Hawthorn Suites Oshkosh, you'll find 3 indoor swimming pools and a children's pool. Public spaces have free WiFi. A terrace, a vending machine, and an arcade/game room are also featured at the family-friendly Hawthorn Suites Oshkosh. Self parking is free. A complete renovation of Hawthorn Suites Oshkosh was completed in December 2019. This 3-star Oshkosh hotel is smoke free.

  • 3 levels
  • Built in 2001
  • Buffet breakfast (free)
  • Storage area for luggage
  • Game room or arcade
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 3
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Appleton, WI (ATW-Appleton Intl.) (38.6 km / 24 mi)
  • Parking: Free self parking

Room Amenities

Guest accommodations at Hawthorn Suites Oshkosh offer safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Cribs available
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

3 indoor swimming pools are on site along with a children's pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Minimum check-in age is: 21

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • 24-hour check-in
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Hotel Oshkosh
  • Hawthorn Suites Oshkosh
  • Hawthorn Hotel Oshkosh
  • Hawthorn Suites By Wyndham Oshkosh Hotel Oshkosh
  • Hawthorn Suites Oshkosh Hotel
  • Hawthorn Suites Oshkosh Hotel
  • Hawthorn Suites Oshkosh Oshkosh
  • Hawthorn Suites Oshkosh Hotel Oshkosh

You should know

  • Hawthorn Suites Oshkosh offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.