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"Pool was closed for the entire weekend and never reopened. Staff in the restaurant was great, food was very good. We stayed here because it was conven ... " More

By a verified traveler on Thu 26 Mar 2015

Hotel Description

Family-friendly 4.5-star hotel with outdoor pool

Ottawa retreat

Your stay at this Ottawa Division hotel places you within 6 miles (10 km) of Canadian Tire Centre and Tanger Outlets. Kanata Centrum Shopping Centre and Bell Sensplex are also within 6 miles (10 km).

18-hole golf course

This luxury hotel features a golf course, a full-service spa, and a restaurant. Families will appreciate the arcade/game room and onsite laundry facilities. Enjoy the outdoor pool and perks like free WiFi.

Free Internet, plasma TVs

The 276 soundproofed guestrooms offer free WiFi and free wired Internet, as well as minibars. Other amenities include room service, premium bedding, and plasma TVs with cable channels.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129* Per night/room Feb 23 - Feb 24

Deluxe Room, 1 King Bed, Balcony, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Brookstreet ratings based on 8 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Brookstreet

Everyone (1)
3 out of 5

just another hotel

Pros: location
Cons: Pool should of been open and if not then the staff should of explained what the problem was
Location: the hwy was right there and there was many stores to shop at and restaurants in the area
Pool was closed for the entire weekend and never reopened. Staff in the restaurant was great, food was very good. We stayed here because it was convenient for the location we needed to stay at.

Posted by , from sturgeon falls on Mar 26, 2015

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4 out of 5

Great hotel, not so great location

Pros: Quiet
Cons: Nothing close, No free Internet
This hotel is great and it is perfect if you need to stay in the Kanata area. However, it is about 40 min away from downtown Ottawa, so no so perfect if your main purpose is visit the center part of Ottawa. The room, the hotel and the service are great. We enjoyed our stay there.

Posted by , from Houston, TX on Oct 29, 2012

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5 out of 5

Holiday Stay

Went home to visit family and stayed at the hotel... simply put... WOW!!!! They staff was friendly and very helpful. The rooms are very spacious and confortable with a very modern classy look. Wait till you see the shampoo and conditioner "bottles"... think artist paint tube... very cool! If you need to stay in the west end of ottawa, this is the ONLY place to stay

Posted by on Sep 9, 2009

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1 out of 5

TERRIBLE

We booked our room weeks in advance, when we arrived (3pm) it was ""not ready"" which they then turned us away and told us to come back later. We did this 3 more times until 8pm, with 2 small children in tote. It was passed their bedtime and our room was still not ready. They offered us no help in finding another hotel and we were stuck in Ottawa without a room. They were rude, unprofessional and in return offered us a free breakfast! What a load! I will NEVER recommend this hotel!!! What a truely horrible experience!

Posted by on Jan 22, 2009

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1 out of 5

TERRIBLE

We booked our room weeks in advance, when we arrived (3pm) it was ""not ready"" which they then turned us away and told us to come back later. We did this 3 more times until 8pm, with 2 small children in tote. It was passed their bedtime and our room was still not ready. They offered us no help in finding another hotel and we were stuck in Ottawa without a room. They were rude, unprofessional and in return offered us a free breakfast! What a load! I will NEVER recommend this hotel!!! What a truely horrible experience!

Posted by on Jan 22, 2009

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5 out of 5

An excellent hotel!!!

The room is very spacious and neat. They have the most secure elevator I ever see. You'll feel perfect safe and secure in this hotel. Highly recommend for business traveler.

Posted by on Dec 15, 2008

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5 out of 5

Excellent hotel

This is an excellent hotel, has very clean and comfortable room.  In hotel gym, pools and sauna/jacuzzi.  It is far (about 25 min) from downtown Ottawa but well worth the drive back and forth.   The only thing that would be nice is if the hotel bakes in the cost of parking rather than charging separately for it.

Posted by , from Oakville, ON, Canada on Sep 23, 2013

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4 out of 5

Classy Joint

Pros: Quiet
Cons: No free Internet
The hotel was great, the service was great, and the rooms were spectacular. I did have a couple of qualms: 1. I paid the same price for parking in the outside lot that I would have in the underground lot. The underground lot was closed. 2. The journey through the hotel to the pool is lengthy. We had to walk from the elevator to the far end of the hotel, through the gym, down some stairs and through another short hallway. 3. In room internet comes at a cost. I believe every hotel should supply free internet if only at speeds fast enough to check your email or find a local place to eat.

Posted by , from Ottawa, ON, Canada on Feb 20, 2012

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Property Features

Brookstreet offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 27986 square feet (2600 square meters) and includes conference space. An outdoor pool, a health club, and a spa tub are also featured at the luxury Brookstreet. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Ottawa hotel.

  • 1 building
  • 276 guestrooms or units
  • 18 levels
  • 27986 sq ft of conference space
  • 2600 sq m of conference space
  • Built in 2003
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (34.2 km / 21.2 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Brookstreet offers 276 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 37-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 10:00 AM.

Perspectives Restaurant - Overlooking the golf course, this restaurant serves breakfast, brunch, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Mountain biking nearby
  • Ice skating on site
  • Kayaking nearby
  • Cross-country skiing nearby

Spa Services

Au Naturel Spa has 13 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including reflexology.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 13
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 25.00 per pet (varies based on length of stay), plus a deposit of CAD 250.00 per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 13.95 per night (in/out privileges)
  • Valet parking fee: CAD 20.95 per night (in/out privileges)
  • Pet deposit: CAD 250.00 per stay
  • Pet fee: CAD 25.00 per pet (varies based on length of stay)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brookstreet
  • Brookstreet Hotel
  • Brookstreet Hotel Ottawa
  • Brookstreet Ottawa
  • Brook Street Hotel
  • Brookstreet Hotel
  • Brookstreet Ottawa
  • Brookstreet Hotel Ottawa

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.