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"Short distance to many popular sites. Do NOT recommend the breakfast company attached. But everything else was very pleasurable and recommended. " More

By a verified traveler on Wed 25 May 2016

Hotel Description

3-star hotel near Parliament Hill

Downtown Ottawa stay

Within a 10-minute walk of this Downtown Ottawa hotel, you'll find National Arts Centre and Parliament Hill. Byward Market Square and Rideau Centre are also within half a mile (1 km).

Business services

A restaurant and a 24-hour fitness center are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and luggage storage are also offered.

Free WiFi, cable TV

Featuring conveniences like sitting areas and coffee/tea makers, the 155 guestrooms also offer free WiFi and cable TV. Free local calls, hair dryers, and safes are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$76* Per night/room Jan 25 - Jan 26

Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Capital Hill Hotel and Suites ratings based on 19 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Capital Hill Hotel and Suites

Everyone (6) Family (2)
4 out of 5
Only one vending machine on the six floor. I tried it. It didn’t work. Was told to walk several blocks to Circle K.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 19, 2019 by Sales & Marketing Director

Thank you for taking the time to rate and review our property. We have placed a maintenance call for the vending machine and appreciate your feedback.

4 out of 5

Extremely convenient to reach sites

Short distance to many popular sites. Do NOT recommend the breakfast company attached. But everything else was very pleasurable and recommended.

Posted by on May 25, 2016

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Comment from Hotel Management

Jun 1, 2016 by Sales & Marketing Director

Thank you for taking the time to review the hotel. We are happy to hear that you enjoyed your stay with us, and appreciate your feedback so that we can look at the areas we can improve upon. We hope to see again for your next trip to Ottawa.

1 out of 5

Do not stay here!

I have traveled a lot and been to many hotels and this has easily been the worst. I would classify it as a motel rather than hotel... The place was filthy, there wasn't a safe or mini fridge and it smelt extremely moldy. There was also a $100 deposit that was required (even though I'd already pre-paid my entire stay) which was not mentioned until I was checking in, and they would ONLY take credit for the deposit. I will definitely NOT be using this hotel ever again and would NOT recommend it to anyone.

Posted by , from Londonderry, NH on May 8, 2016

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Comment from Hotel Management

May 11, 2016 by Sales & Marketing Director

We are very sorry to hear that you did not enjoy your stay. All of our guest rooms are thoroughly cleaned and checked prior to the next arrival; however if a guest is ever dissatisfied with the room they have been given, we do ask that they let our Front Desk staff know immediately so that any issue can be rectified right away, as we want to ensure that all of our guests have a comfortable and enjoyable stay. We do have guest rooms that can be booked that will have a kitchenette (includes a mini-fridge), which we suggest is requested at the time the reservation is made. For the $100 deposit you've mentioned, we do follow the standard hotel practice that a deposit be given for any potential incidentals that may be incurred during a stay; and accept only valid credit cards as a form of deposit (not cash or pre-paid cards). This ensures that any extra costs, such as parking, long distance charges, pet fees, room charges etc are covered, and provides guests with an efficient checkout. Any unused amount is released immediately by the hotel, and is allocated back to the card; the turnaround time in which the released funds are then available is based solely on the specific credit card provider. We do thank you for providing your feedback to us, which has been shared with all of the department managers within the hotel, and are sorry to hear that you have chosen not to stay with us again.

4 out of 5

Basic hotel, perfect location

Pros: Location
Cons: New flooring, paint, decor and mattresses.
Location: Perfect location for downtown activities, and other activities are accessible by bus stop across the street (or next block for east bound activities)
Perfect location for downtown and bus stop, but new carpet, fresh paint, mattress and decor suggested. Could be a 5 star with minimal investment.

Posted by , from Conception Bay South, NL on Nov 23, 2015

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Comment from Hotel Management

May 20, 2016 by Sales & Marketing Director

Thank you for choosing to stay with us, and for taking the time to write a review of the hotel. Your feedback is appreciated, and has been shared with the management team, as we are always interested in knowing the areas we can improve upon. Thank you again, and we hope for the opportunity to host you again!

3 out of 5

Would expect more from a downtown hotel

The room was small and not very comfortable. They offer internet access, but it was aweful. Don't plan to get any work done from this hotel if you require internet access. Bed was hard as a rock.

Posted by , from Orlando, FL on Oct 8, 2012

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4 out of 5

Very convenient to Univ. of Ottawa graduation and downtown.

Pros: Close restaurants, Free Internet
Older bathroom facilities but very adequate. Generous room size.

Posted by , from Rochester, NY on Jun 23, 2012

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4 out of 5

Upscale and consistently pet-friendly in the heart of Ottawa.

Pros: large dog friendly
Parking Upon arrival you'll find parking is located through the narrow tunnel. Parking is limited, and the cost adds notably to the total of staying at the Capital Hill Hotel. Desk Staff The hotel desk staff is friendly, prompt, and courteous. Rooms The rooms have always been clean, and the beds consistently comfortable and allowing for a great night's sleep. The rooms do look in need of updating, but I have yet to find a better consistent value in the heart of Ottawa.

Posted by on Feb 4, 2011

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3 out of 5

Great location

Wonderful and friendly reception. great location and spacious suite. A little on the well worn side and beds are hard. Good if you have a bad back. Wake-up call never came

Posted by on Sep 26, 2010

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3 out of 5

Nice location.... but

This hotel is at Metcalf and Albert. It is indeed in the heart of one of the business districts, and of many government buildings, both of which give the neighborhood a buzz all day long. There is a Starbucks and Second Cup within 1 block. A pretty well stocked pharmacy/convenience store within 1 block in the variety food court. Staff very friendly and helpful. A very young bunch. In-room internet access costs approx $8 Cad daily. Free wi-fi in the hotel lobby, which is where I went. Lots of comfortable chairs for just that purpose in the lobby. The parking valet guys were very nice. In and out for once price of $12 daily. They keep your keys (not uncommon in european hotels in the country) so that they mack jockey around the cars for the best fit in a limited space. But, bring your own toilettries. Soap was not very good. Ours from home was much better. The room was certainly big enough but was very rough around the edges for our taste. A little peeling wallpaper here, a little damage there, and pretty soon the room starts looking pretty rough. However, it did appear to be mostly clean, if rough Would probably stay here again based on the location, if only the room weren't quite so rustic.

Posted by on May 27, 2009

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3 out of 5

capitol hill suites

hotel staff not efficient or helpful (for example, could not make a recommendation where to eat, or give directions how to get to a convenience store); the promised muffins/bagel breakfast did not exist; restaurant had limited hours and there were no close convenience stores--so it wasn't overly family friendly. close to the canal, but we appeared to be more in the business district so very closed up at night. It seemed like it would be better suited to business travelers.

Posted by on Feb 28, 2008

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About the Capital Hill Hotel and Suites

Location 88 Albert St, Ottawa, ON K1P5E9

Property Features

There's a restaurant on site, as well as a coffee shop/café. WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, multilingual staff, and concierge services are also featured at the business-friendly Capital Hill Hotel and Suites. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Ottawa hotel is smoke free.

  • 155 guestrooms or units
  • 12 levels
  • Dining venue
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (14.1 km / 8.8 mi)
  • Train station: Ottawa Station (5.2 km / 3.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Capital Hill Hotel and Suites offers 155 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Capital Hill Hotel and Suites has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CAD 20 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 20 per person (approximately)
  • Self parking fee: CAD 22 per day (in/out privileges)
  • Valet parking fee: CAD 22 per day (in/out privileges)
  • Pet fee: CAD 20 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Capital Hill Hotel
  • Capital Hill Hotel Ottawa
  • Capital Hill Ottawa
  • Capital Hill Hotel And Suites
  • Capital Hill And Suites Ottawa
  • Capital Hill Hotel and Suites Hotel
  • Capital Hill Hotel and Suites Ottawa
  • Capital Hill Hotel and Suites Hotel Ottawa
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.