Travelocity Verified Review
"First the good. The staff was great and very helpful. The bed was extremely comfortable and the room was fine.
The bad. After we checked in we were give our keys and went to our room. As we approached our room we noticed our door was opened. It looked like someone purposely opened the dead bolt lock preventing the door to shut. We did not enter the room and went straight down to front desk. Front desk worker walked back up with us. She entered the room. No one was in there, but it made us feel like the room was very clean since ANYONE walking by this room could of entered it at any times. The worker told us house keeping most likely left the door like this after cleaning. We checked in very late so who know for sure how long the door was opened and if anyone went in it. She could not offer us another room due to them being completely booked.
The room looked like it had been cleaned, but not thoroughly cleaned. The bathroom could have been cleaned better as well. Since it was so late we had no choice but to stay. In covid times we feel they should be more thorough with making sure everyone’s door is shut after cleaning and paying more attention do detail when “disinfecting” the rooms.
Overall, it was fine. We checked in late and only stayed over night. If we checked in earlier and was staying longer we may have requested for the room to be cleaned again. "
A verified traveler stayed at Holiday Inn Express Hauppauge, an IHG Hotel