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4.1 out of 5

"The bed was very comfortable however the shower fixtures were not properly fastened to the wall, and two wall outlets were designated for the mini ref ... " More

By a verified traveler on Mon 13 Jan 2020

Hotel Description

Hotel near Rapids Water Park in West Palm Beach

City center stay

Your stay at this Villages of Palm Beach Lakes hotel places you within 3 miles (5 km) of Rapids Water Park and Palm Beach Maritime Museum. Port of Palm Beach and CityPlace are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 70 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$191* Per night/room Mar 22 - Mar 23

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Accessible, Bathtub (Hearing, Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing, Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Accessible, Bathtub (Hearing, Mobility)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Holiday Inn Express & Suites West Palm Beach Metrocentre ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites West Palm Beach Metrocentre

Everyone (11) Couples (1)
3 out of 5
The bed was very comfortable however the shower fixtures were not properly fastened to the wall, and two wall outlets were designated for the mini refrigerator, microwave and coffee maker. We had to physically move the mini refrigerator from the wall to plug in either the microwave or coffee maker.

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 15, 2020 by GM

Thank you for taking the time to provide us with this valuable feedback. I am pleased that you found our new beds to be very comfortable, and can assure you that the other issues you faced during your stay have been noted and are being addressed. We are currently awaiting permits to add additional outlets for the appliances, and have our contractor going through and tightening all the tub spouts. I sincerely hope you will return once the renovations and punch items are complete and give us a chance to improve on your opinion of the property.

4 out of 5

Posted by on Jul 29, 2019

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Comment from Hotel Management

Sep 10, 2019 by HIE

Thank you for taking time to rate us.

2 out of 5
Not happy you charged me $145 for a room that is under remodeling, the workout facility is not working and hardly nodody is staying here. Very upset with you and this price.

Posted by on Jun 10, 2019

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5 out of 5

Posted by on May 20, 2019

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1 out of 5

Posted by on Jan 3, 2019

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4 out of 5
no eating locations close by on a racetrack gas across the highway

Posted by on Oct 26, 2018

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5 out of 5

Nice hotel staff was very polite an great

Kenneth desk manager was very nice an a great guy

Posted by on May 18, 2018

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5 out of 5

Soccer Tournament weekend

Pros: How comfortable and clean the room was and how nice all the staff was. Also the price was really good.
Cons: Maybe the shower/bath needs and upgrade.
Location: There is Walmart and Sams club practically across the street, Cracker Barrel is an 8 min walk, Walgreens 5-10 min drive, and a big Target 15 min drive
Nice small hotel in a perfect location for the purpose of our trip: a soccer tournament, it was only a 5-10 min drive to the park. Room was clean, 2 queen beds, a desk, mini fridge, microwave and a Keurig (which made me so happy!) TV has a good selection of channels, including HBO. The stay included breakfast which was available 6:30 to 10:00 am, fruit, pancakes, bread, cereal, eggs, coffee, juice and milk. The price was really good and the staff very amiable. There is a Cracker Barrel within walking distance, which was also a plus. I would definitely recommend it.

Posted by , from FL on May 14, 2018

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5 out of 5

Good place to stay.

Friendly staff and very helpful. Rooms clean I needed a handicapped room but I had trouble getting my scooter thru bathroom door. They found me another room right away. Pool is very small for hotel that size.

Posted by , from tavafes, fl on Jul 12, 2017

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5 out of 5

Very very nice hotel. I will return there!

My experience with Holiday Inn Express was excellent! I will return to this hotel because of the cleanliness, the staff, and proximity. It is the best hotel, I feel, in the Metro development. I have stayed at all of the hotels in this development and this facility was the best by far.

Posted by , from Central Florida on Dec 25, 2016

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About the Holiday Inn Express & Suites West Palm Beach Metrocentre

Location 2485 Metrocentre Blvd, West Palm Beach, FL 33407

Property Features

Holiday Inn Express & Suites West Palm Beach Metrocentre offers its guests an outdoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available. Event space at this hotel measures 750 square feet (68 square meters). Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express & Suites West Palm Beach Metrocentre. Free self parking is available. This West Palm Beach hotel is smoke free.

  • 1 building
  • 70 guestrooms or units
  • 3 levels
  • 750 sq ft of conference space
  • 68 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: West Palm Beach, FL (PBI-Palm Beach Intl.) (10.5 km / 6.5 mi)
  • Train station: Palm Beach Mangonia Park Station (2.9 km / 1.8 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express & Suites West Palm Beach Metrocentre offers 70 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This West Palm Beach hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Metrocentre
  • Holiday Inn Express Metrocentre Hotel
  • Holiday Inn Express Metrocentre Hotel West Palm Beach
  • Holiday Inn Express Metrocentre West Palm Beach
  • Holiday Inn Express West Palm Beach
  • Holiday Inn Express West Palm Beach Metrocentre
  • West Palm Beach Holiday Inn Express
  • West Palm Beach Metrocentre
  • Holiday Inn Express West Palm Beach Metrocentre Hotel
  • Holiday Inn Express Hotel And Suites Metrocentre
  • Holiday Inn Express Metrocentre
  • Holiday Inn Express Suites West Palm Beach Metrocentre
  • Inn Express Metrocentre
  • Holiday Inn Express & Suites West Palm Beach Metrocentre Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.