Universal Hotel Neptuno - Adults Only

4.0 star property
4-star beach hotel near Playa de Palma

Choose dates to view prices

Universal Hotel Neptuno - Adults Only

Photo gallery for Universal Hotel Neptuno - Adults Only

Double Room, Sea View (Frontal) | View from property
In-room safe, desk, laptop workspace, blackout drapes
Food court
Reception
Double Room, Sea View (Frontal) | Bathroom | Hair dryer, towels, soap, shampoo

Overview of Universal Hotel Neptuno - Adults Only

Reviews
8.6

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600
  • Popular LocationPlaya de Palma2 min walk
  • Popular LocationEl Arenal Beach17 min walk
  • Popular LocationPalma Aquarium6 min drive
  • AirportPalma de Mallorca (PMI)11 min drive

Room options

Double Room, Balcony, Sea View

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room, Balcony, Partial Sea View

  • 248 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

Double Room, Balcony

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

Double Room, Balcony, Partial Sea View

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

Double Room, Sea View (Frontal)

  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, Balcony, Sea View (Lateral)

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

About the neighborhood

Palma de Mallorca

Oceanside stay.Your stay at this Palma de Mallorca hotel places you within a 10-minute walk of Playa de Palma and La Porciuncula Church. El Arenal Beach and Port of El Arenal are also within 2 miles (3 km).

What's nearby

  • Playa de Palma - 2 min walk
  • El Arenal Beach - 17 min walk
  • Port of El Arenal - 4 min drive
  • Palma Aquarium - 6 min drive
  • Platja de Can Pastilla - 11 min drive

Getting around

  • Marratxi Pont d Inca Station - 12 min drive
  • Palma de Mallorca Airport (PMI) - 11 min drive

Restaurants

  • Megapark - 2 min walk
  • Levita Cafe - 3 min walk
  • Bierkönig - 5 min walk
  • Lino's II - 5 min walk
  • Oberbayern - 2 min walk

About this property

Universal Hotel Neptuno - Adults Only

4-star beach hotel near Playa de Palma
Universal Hotel Neptuno - Adults Only offers its guests a seasonal outdoor pool, an indoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Spa services, a library, and a terrace are also featured at the business-friendly Universal Hotel Neptuno - Adults Only. An area shuttle within 30 meters, a roundtrip airport shuttle, and a bus station shuttle are available for a fee.

This 4-star Palma de Mallorca hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue
Universal Hotel Neptuno - Adults Only offers 100 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies. 40-inch flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

Languages

Catalan, English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 m
  • Bus station shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM–10:30 AM for a fee: EUR 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 12 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.
    Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open April 14 and close October 31.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.

Property is also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Frequently asked questions

How close is Universal Hotel Neptuno - Adults Only to the airport?

Universal Hotel Neptuno - Adults Only is 4.3 mi (11-min drive) away from the Palma de Mallorca Airport (PMI) airport, the closest popular airport to the property.

How much does it cost to stay at Universal Hotel Neptuno - Adults Only?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at Universal Hotel Neptuno - Adults Only on May 12, 2024 start from $183.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Universal Hotel Neptuno - Adults Only have an airport shuttle?

Universal Hotel Neptuno - Adults Only offers an airport shuttle.

How close is Universal Hotel Neptuno - Adults Only to the beach?

This hotel is a short 2-minute walk from Playa de Palma and 0.9 mi (6-min drive) from El Arenal Beach. Don't forget your sunscreen!

Does Universal Hotel Neptuno - Adults Only offer free breakfast?

Free breakfast isn’t provided at Universal Hotel Neptuno - Adults Only, but buffet breakfast is offered for a fee of EUR 12 per person. It's available every day from 8 AM to 10:30 AM.

Is there a casino at Universal Hotel Neptuno - Adults Only?

No, there is no casino at this hotel, but Mallorca Casino (15-min drive) is nearby.

What time is check-in at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 2 AM.

Is there free parking at Universal Hotel Neptuno - Adults Only?

Free parking is not available at this hotel.

Does Universal Hotel Neptuno - Adults Only have a pool?

Universal Hotel Neptuno - Adults Only features an indoor pool and a seasonal outdoor pool.

Does Universal Hotel Neptuno - Adults Only have a restaurant?

Universal Hotel Neptuno - Adults Only is home to PM1114, which features Mediterranean cuisine, a beachfront location, and al fresco dining.

Does Universal Hotel Neptuno - Adults Only have a spa?

This hotel doesn't have a spa, but it does offer body treatments, facials, and mani/pedis.

How close is Universal Hotel Neptuno - Adults Only to downtown Palma de Mallorca?

Universal Hotel Neptuno - Adults Only is 0.6 mi away from Ses Cadenes.

Universal Hotel Neptuno - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 352 reviews" "
Rating 8 - Good. 163 out of 352 reviews" "
Rating 6 - Okay. 24 out of 352 reviews" "
Rating 4 - Poor. 6 out of 352 reviews" "
Rating 2 - Terrible. 10 out of 352 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angelika

Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Stayed 3 nights in Aug 2023

10/10 Excellent

Bente

Stayed 4 nights in Aug 2023

8/10 Good

Mariel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Stayed 4 nights in Jun 2023

10/10 Excellent

Michael

Stayed 6 nights in May 2023

8/10 Good

Kristoffer

Stayed 4 nights in Apr 2023

8/10 Good

Pilar Cazorla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Aug 2022

4/10 Poor

Kathleen

Traveled with family and small children
Liked: Staff & service
The property was totally fine but the outside beach was very dirty and not well kept.
Stayed 3 nights in Jul 2022

10/10 Excellent

Vildana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Stayed 4 nights in Jul 2022

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are exceptionally good, they are so helpful and friendly and it's totally chilled within the hotel and pool area. However, the general area outside is a party area, with many many groups of young people who tend to be very noisy, although no trouble. The rooms are well designed that they are totally noise-proof and therefore quiet for sleeping.
Stayed 2 nights in Jun 2022