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4.0 out of 5

"Staff very friendly facility cleaned and more I am very satisfied " More

By a verified traveler on Sun 15 Dec 2019

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Deluxe Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$117* Per night/room Aug 21 - Aug 22

Executive Suite, 1 King Bed, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

4.5-star luxury resort near Multiplaza Pacific Mall, connected to the convention center

Close to airport

Within 2 miles (3 km) of this well-placed resort, you'll find Multiplaza Pacific Mall and Avenida Balboa. Cinta Costera and Panama Viejo are also within 3 miles (5 km).

Poolside dining

This smoke-free resort features a casino, a full-service spa, and 3 restaurants. Families will appreciate the playground, kid-friendly dining, and in-room childcare. Enjoy the 3 outdoor tennis courts and perks like free valet parking and free WiFi.

Free Internet, comfy beds

Boasting comforts like Select Comfort beds and premium bedding, the 356 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. 24-hour room service, minibars, and coffee/tea makers are also available.

Sheraton Grand Panama ratings based on 13 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Panama

Everyone (4) Students (1) Family (2)
5 out of 5
Staff very friendly facility cleaned and more I am very satisfied

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by Erika

Dear guest: Thank you for your stay at Sheraton Grand Panama and for your time to share us your comments. We are happy to know that you enjoyed the stay with us. We hope to see you soon. Happy holidays!

5 out of 5

Posted by on Mar 16, 2019

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3 out of 5

wedding night

reserved this hotel because the brand and also because I was going to a wedding and the party was held at this hotel. I reserved 2 VIP rooms and only got one. Tried to solve this situation with several people before gave up and decided not to be irritated in a short stay. Also went back to the front desk a few times due to problems with the keys also used to mark the desired floor in the elevator. most of the time there was only one person in the desktop. facilities are ok but staff needs better trainning.

Posted by on Mar 19, 2018

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5 out of 5

nice hotel, the extras a little pricey,

Pros: rooms very comfortable,clean ,good veiw,rooms had coffee and a bottle of water every day,some shower stuff shampoo conditioner,lots of fuffy clean tow
Cons: we should learn more spanish,they consider it polite if spoken to in spanish,but staff really needs to learn more english, a few lower priced meals
Location: the canal is pretty far away,also other hotel and old town or the peir is pretty far,not much in walking distance
hotel nice, a little formal for me,breakfeast and other meals on pricey side,not much u can walk to everything a cab is needed,people freindly and helpfull,we should learn more spanish and they should learn more english, but this hotel does have great creature comforts and is very clean,veiw of ocean great but was hoping to be able to see canal

Posted by , from boston,usa on Mar 7, 2018

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2 out of 5

Remarkably lax standards for a Sheraton.

Pros: Nice view.
Cons: It'd be better if they just delivered what's promised. We didn't get what we booked. We were simply skipped for Maid Service. It's a bit of a mess.
Location: Good restaurants. Historic buildings.
Booked a room with one king bed and requested an ocean view. Got to the hotel and was given a room with two beds and a city view. Called the front desk. They said all the rooms they had left had two beds. But that I could get a water view on a lower floor. Not what I wanted, but I said yes. The desk said they'd come right up with new keys. Waited in the room for an hour and fifteen minutes and finally decided to go down to the front desk. Got the keys for the new room - which was still not as requested (2 beds vs 1 King). Air conditioning in Panama is a requirement. This room had the air conditioning ductwork aimed directly at the beds. It couldn't be redirected. The choice was to endure a strong draft or sweat. Very uncomfortable. On the second day of the stay, we didn't receive replacement hand towels from the maid service. No big deal. We figured we might get them the next day. Yet in the third day, Maid Service simply didn't come. At 5 PM, we called to have the room cleaned. We were told someone would be sent immediately. At 6:15 PM, we had to go to the front desk and ask again. It's pretty evident that no one really cares about maintains quality in this hotel.

Posted by , from Daytona Beach, FL on May 31, 2016

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2 out of 5

Couldn't sleep

The guest in the adjoining room had the maximum volume on the TV @ 1:00 am. Bad thing about it was violence movie with guns and sirens. XxCalled front desk. Took over an hour to resolve the issue. Lost lots of sleep.

Posted by , from North Carolina on Sep 8, 2015

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4 out of 5

The hotel made us feel extremely welcomed. It is conveniently located to public transportation and shopping.

Pros: Free Internet, free internet in the business centers.
Cons: No free Internet, no free internet in the rooms, would like to see free internet added to the room
The hotel is lovely, with an beautiful welcoming lobby. Staff are extremely friendly and will go out of their way to assist even the non speaking spanish people. The hotel has a lovely gym and pool facility with nice stores and a reasonably priced restaurant which i have since learned many of Panama's who's who often frequent. At no time where we not assisted. I would stay here again.

Posted by , from Bermuda on Sep 6, 2012

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5 out of 5

Great place

Pros: Quiet
Cons: No free Internet
The hotel is really nice, clean, and the staff treats us very well

Posted by on May 9, 2012

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4 out of 5

Good family choice

went in spring 2010 and Hotel was updated and clean, great pool area and restaurant. Family liked it. kids loved the pool.

Posted by , from MIAMI on Apr 13, 2011

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5 out of 5

Nice Hotel for a family of four!!!

The Hotel was nice, rooms were clean and nice, staff was very welcoming and helpful, the location of the hotel is very close to the city, shopping mall, and Jimmy the restaurant one block away was fantastic if you like fish this is the place, the octopus and corvina delicious, Highly recommended. Overall: Hotel very nice, location very nice, ammenities very nice. RECOMMENDED!!!!

Posted by on Dec 10, 2008

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Property Features

Sheraton Grand Panama offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this resort measures 6329 square feet (588 square meters) and includes a conference center. A casino, a health club, and a sauna are also featured at the luxury Sheraton Grand Panama. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking and valet parking are available. This 4.5-star Panama City resort is smoke free.

  • 1 building
  • 356 guestrooms or units
  • 15 levels
  • 3 dining venues
  • 2 bars or lounges
  • 6329 sq ft of conference space
  • 588 sq m of conference space
  • Built in 1982
  • Casino
  • Bar by the pool
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: Tocumen Intl. Airport (PTY) (17.7 km / 11 mi)
  • Property shuttles: Airport shuttle, area shuttle, cruise terminal shuttle, ferry terminal shuttle, beach shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Grand Panama offers 356 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature down comforters and premium bedding. 48-inch LED televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Cafe Bahia - This buffet restaurant overlooks the pool. A children's menu is available.

Crostini - This poolside theme restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Las Hadas - This café serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the resort include outdoor tennis courts, an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Tennis lessons on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

Ygia Spa y Fitness Center has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 2
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Accessible bathroom
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: PAB 25 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Guests are provided with hand sanitizer

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PAB 21.68 for adults and PAB 10.84 for children (approximately)
  • Airport shuttle fee: PAB 70 per person (roundtrip)
  • Pet fee: PAB 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Panama Sheraton Hotel
  • Sheraton Hotel Panama
  • Sheraton Panama
  • Sheraton Panama Hotel
  • Sheraton Grand Panama Hotel
  • Sheraton Panama City Hotel Panama City
  • Four Points Panama City
  • Sheraton Panama City
  • Panama City Four Points
  • Four Points By Sheraton Panama Hotel Panama City
  • 4 Points By Sheraton Panama
  • Sheraton Grand Panama City
  • Sheraton Grand Panama Resort
  • Panama City Sheraton
  • Sheraton Grand Panama Panama City
  • Sheraton Panama Hotel Convention Center
  • Sheraton Grand Panama Resort
  • Sheraton Grand Panama Panama City
  • Sheraton Grand Panama Resort Panama City

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Sheraton Grand Panama offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.