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"Was told that internet was available. It was available in the lobby or picnic area. Not in our room. DVD player did not have a cable to TV so unabl ... " More

By a verified traveler on Tue 20 Jun 2017

Hotel Description

Beachfront condo resort near Shipwreck Island Waterpark

On the beach

You'll find Ripley's Believe It or Not and WonderWorks within a 15-minute walk of this Panama City Beach condo resort. Edgewater Gulf Beach and Coconut Creek Family Fun Park are also within half a mile (1 km).

3 outdoor pools

This condo resort's 3 outdoor pools and outdoor tennis court are among the featured amenities. WiFi in public areas is free. Laundry facilities and barbecue grills are also provided.

Kitchens, cable TV

The individually decorated condos offer balconies and phones. TVs come with cable channels, and other amenities include kitchens and refrigerators.

Gulf View 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Gulf Front 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Limited View 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Sunbird Beach Resort by Resort Collection ratings based on 6 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sunbird Beach Resort by Resort Collection

Everyone (4) Students (1) Family (1)
1 out of 5
We arrived there early and the young lady at the front desk was delightful. She explained that they were running behind and we were allowed to precheck in. We were able to be there if we wanted until I condo was ready. We had a friend staying there that owned a unit and their condo was great! So we were excited. They called when the unit was ready and I got the key. Once we walked in the room there was an overwhelming smell of fish which stayed every time the ac came on. We didn't have enough towels or wash clothes. There were two TV's and neither worked. The vents were caked in brown gunk, especially over the oven. There were several exposed wall plugs, The shower was dripping, and the handles had tons of mold where it attached. The back door didn't lock (thank goodness we were on the 6th floor) The dishwasher door was broken and would not shut. And there was no wifi as advertised. There was a "clubhouse" that had a hotspot. So, my 13 year old and 13 year old friends went there to play games on their phones. They played for a while, but the next day this older lady that worked there stopped them and told them they had to be 13 to go in. It was explained that they were 13 and she still refused to let them go. One of the heated pools was closed and the other was so green I didn't want anyone swimming in it. The delightful young lady at the front desk put in work orders for everything But nothing was ever repaired or attempted to rectify with me. Horribly disappointed.

Posted by , from Atlanta on Apr 5, 2018

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Comment from Hotel Management

Apr 6, 2018 by Manager

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced these issues and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

1 out of 5

Sunbird Resort at Panama City Beach, East Tower,

Pros: Hotel seemed nice, but our condo NO !
Cons: The condo damages should be repaired prior to renting !
Location: Located on beach and close to restaurants.
We stayed at the Sunbird, East Tower, Room 204 the week of July 9th - 14th.The condo had a missing cabinet door, and another cabinet with busted hinges in the kitchen. The toilet would not flush without taking the top off the tank. The front door jam had been busted and poorly repaired, without a dead bolt. The lock on the sliding door was not working properly. The mattress was awful, no support. The only good thing was the living / dining area was in good shape. We were also surprised upon check in with a $179.85 charge for a cleaning fee, damage waiver, parking fee, 3 city reservation fees and taxes. This All of the damaged was reported at check in and nothing was said about it or repaired. This was the first time we have used Travelocity and The Resort Collection and will not be using either of them again.

Posted by , from Georgia on Jul 18, 2017

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Comment from Hotel Management

Jul 20, 2017 by Manager

Thank you for providing your feedback regarding your stay at our resort. I do want to assure you that the fees are listed on the booking website under "Due at Hotel" as well as included in "Trip Total." We apologize that room was not up to your expectations and we will pass this information along to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

3 out of 5

Internet

Pros: Parking and security were great. The hotel is in a convenient location and a short walk to beach.
Cons: The young lady at the front desk was not friendly and seemed upset that we asked questions. We were charged a non refundable $49.00 fee for damage?
Location: Great location. Several places to eat and shops were in walking distance. Parks for the kids were close also.
Was told that internet was available. It was available in the lobby or picnic area. Not in our room. DVD player did not have a cable to TV so unable to use. The lock on our door did not work properly upon our arrival. The staff assisted with this problem very fast.

Posted by , from Georgia on Jun 20, 2017

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Comment from Hotel Management

Jun 22, 2017 by Manager

Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

4 out of 5

Cozy room, Close to beach.

Room was clean and cozy. Great view, easy access to beach. Cons: no continental breakfast or coffee, got a headache, no available Tylenol at front desk, only 2 vending machines. Assumed I was getting 2 beds- got 1 bed and 1 sleeper sofa. All 4 of us ended up in the bed every night. Only had 2 wash rags on our arrival although there was 4 of us- easily fixed. Wouldn't exclude this hotel in the future. Walking distance to pineapple willys a Definite plus!!

Posted by , from alabama on Aug 2, 2016

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3 out of 5

The one good thing about this condo was the locati

I had a problem trying to check in the office closed at 5pm check in started at 4pm we had to find another hotel to find out what we needed to do. It was a lot of running around.

Posted by on Jul 27, 2015

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2 out of 5

I wasn't please at all.

Pros: Nothing for real, it was okay.
Cons: A lot. Room service especially.
Location: Wal-Mart. Down the street was a lot of things to do to have fun. Rip it Believe it Not & Wonder Works.
I wasn't informed that I had to pay additional fees, I was told everything was paid in full. Yes I check in after 4 pm & had to run around and find out where my reservations was. Once I finally arrived, I reviewed the room. 1. No telephone in the room. 2. When it came to taking a shower, the water didn't stay hot for about 10 mins. 3. I got lock out of my room and I went back to get new cards and the people gave me some new ones and they still didn't work. they actually had to send the maintenance guy over to let us in the room. I didn't receive any room service. I will never stay there again, nor will I book anything through you guys (Travelocity) again. Mrs. Cole I

Posted by , from sunbird beach resort on May 12, 2015

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About the Sunbird Beach Resort by Resort Collection

Location 9850 South Thomas Drive, Panama City Beach, FL 32408

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Swimming pool
  • One of the swimming pools
  • Tennis courts

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, cool off in one of the 3 outdoor swimming pools at Sunbird Beach Resort by Resort Collection and enjoy amenities like an outdoor tennis court. Public spaces have free WiFi. This Panama City Beach condominium resort is smoke free.

  • 35 guestrooms or units
  • 12 levels
  • 2 buildings
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • BBQ grill(s)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Panama City, FL (ECP-Northwest Florida Beaches Intl.) (33 km / 20.5 mi)
  • Parking:

Room Amenities

Sunbird Beach Resort by Resort Collection offers 35 air-conditioned accommodations with irons/ironing boards. Rooms open to balconies. Each accommodation is individually decorated. Kitchens offer refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations. Cable television is provided.

  • In-room kitchen
  • Private balcony
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Kitchenware
  • Shower and tub combination
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique decor

Nearby Activities

3 outdoor swimming pools are on site along with an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is: 25

Special check-in instructions:

The front desk is open daily from 9 AM - 5 PM.
If you arrive at the property after hours, you'll need to check in at an alternate location: 10901 Front Beach Rd

The front desk at this property is open daily from 9 AM - 5 PM.
Guests arriving after hours will need to go to the following location to check in: 10901 Front Beach Rd

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The guestrooms at this property are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 50.00 per accommodation, per stay
  • Cleaning fee: USD 95.00 per accommodation, per stay (varies per unit size)
  • Resort fee: USD 32.00 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Cleaning fees are collected at the property and vary per condo unit booked: studio is USD 80, 1 bedroom is USD 95, 2 bedroom is USD 115 and 3 bedroom is USD 135. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Hotel Names

  • Sunbird Beach Collection
  • Sunbird Beach Resort Resort Collection
  • Sunbird Collection
  • Sunbird Resort Resort Collection
  • Sunbird Beach Resort Resort Collection Panama City Beach
  • Sunbird Beach Collection Panama City Beach
  • Sunbird Beach Resort by The Resort Collection
  • Sunbird Beach Resort by Resort Collection Panama City Beach
  • Sunbird Beach Resort by Resort Collection Condominium resort

You should know

  • Alcohol isn't allowed at Sunbird Beach Resort by Resort Collection.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.