6/10 Okay
Verified traveler
Dec 11, 2019
Liked: Cleanliness
Disliked: Staff & service
Great ambiance in the mornings
Terrain: The way up was tough especially in rough rainy weather. Be prepared for that!
Service Attitude: After my driver and I arrived after a long day, we found no one to receive us at the steps, or even as we went in, the receptionist on night duty ignored us for about 5 minutes while attending to all her other tasks and also speaking t another Caucasian, before realising that we had a booking already. To which suddenly the attitude changed, and I was offered the tea and warm towels.
Was given a room that was quite far away from the main area, really cold and tired by the time I'd arrived at the tent.
Redeeming factor: Lots of sunshine next day, breakfast was generous and colorful, and they also matched a fun naturalist Kasun to my short trekking that morning.
Rooms: Well-designed, nice touches, but cold at night even with the heater. Some insects but that's part of the whole deal. Nice tea inside the tent made it homely. Each tent is not too close to each other, that's good.
Overall for the service and location, felt it is a bit overpriced. Did not see any action at the tea plantation / gardens, maybe just not my luck :P
Verified traveler
Stayed 1 night in Nov 2019