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"Beautiful room. Beautiful view. Beautiful price. I was disappointed when i found out i had a smoking room but when i arrived to my room i was thorough ... " More

By a verified traveler on Mon 03 Aug 2015

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Hotel Description

Horsham guestrooms with kitchens

In Horsham

You'll find Power Line Trail Horsham Trailhead and Speed Raceway within 3 miles (5 km) of this hotel. Also, Willow Grove Park Mall is within 3 miles (5 km) and Wings of Freedom Aviation Museum is within 6 miles (10 km).

24-hour fitness

A 24-hour gym, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A snack bar/deli, a picnic area, and barbecue grills are also on offer.

Studio Suite, 1 Queen Bed (Studio)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$89* Per night/room Mar 22 - Mar 23

Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sonesta Simply Suites PHI Willow Grove ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta Simply Suites PHI Willow Grove

Everyone (6) Business (1) Couples (1)
2 out of 5
Within minutes of entering the room, we found and killed two roaches. Fortunately we didn't seek any more in the subsequent nights of our stay, but we didn't exactly go looking either. The shower was like needles, and the tub had mildew. At least the pillows were comfortable.

Posted by , from Silver Spring on Nov 28, 2021

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Comment from Hotel Management

Nov 29, 2021 by Hotel Management

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have looked into this issue and had the room treated, I do apologize again for this inconvenience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

4 out of 5

Posted by on Jul 19, 2021

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5 out of 5

Posted by on Dec 1, 2019

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5 out of 5

Posted by on Feb 23, 2019

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Comment from Hotel Management

Apr 7, 2019 by Operation Manager.

Thank you for the 5 star review.

2 out of 5

Nope

Pros: The 24 hour snack/beverage room was very convenient.
After staying for 8 days, here are the cliff notes: The hallways smelled like cat litter. We sometimes had hot water in our bathroom. We sometimes had hot water in our kitchen. To fix our hot water issue, we were offered a key to an empty room to shower. No thanks. It took 3 days for maintenance to fix our bathroom sink so it would drain. The shower curtain was too short, so when we could shower, we were left with water all over the floor. The bed wasn't very comfortable. Several outlets in the bedroom didn't work.

Posted by on Jan 2, 2016

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5 out of 5

I didnt want to leave

Beautiful room. Beautiful view. Beautiful price. I was disappointed when i found out i had a smoking room but when i arrived to my room i was thoroughly impressed with the cleanliness and the lack of smoke smell.

Posted by , from RI on Aug 3, 2015

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2 out of 5

Hotel lobby more like motel 8

Pros: Not much
Cons: The lobby,the overall appearance of the hallways and facility.
Location: Location is good.Malls,restauraunts within traveling distance.
The towels and sheets changed every Wednesday unless you take them to front desk.Dont get a room by the exit door sounds like someone is breaking down the wall when it closes.Carpets need to be changed,the whole place doesn't look like it hasn't been updated in a long time.I wouldn't go back!

Posted by , from Minn. on May 5, 2015

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Comment from Hotel Management

May 29, 2015 by jeff

Minn, Thank you for staying with us while during your trip to our area. The entire staff and management team were sorry to hear that you were not 100% satisfied while staying with us. Because we are an extended stay hotel and try and respect all of our guests privacy is the reason we only do housekeeping once a week if you are staying more then 7 nights, but we do try and honor any guests request for towels and sheets before the 7 nights if requested. As for the renovations, the hotel did renovate all of the guest rooms in 2012 and is actually renovating all of the public areas this year including replacing carpets. I am sorry that they were not replaced before your stay, although we are making improvements each and everyday to try and give our guests the best stay possible. Again, thank you for staying with us. Sincerely the hotel staff and management.

4 out of 5

Great Place to Stay, But Out of the Way

Pros: Nice, clean rooms.
Cons: Common areas are motel.
Great little place to stay for business travelers. The mini kitchen is great if you're staying a while. Its just a bit out of the way. The travelocity distance to philadelphia was way off. If you stay here, do an address to address directions search using a map app or google maps. It was about 3 times further than wha travelocity said. Otherwise, no complaints.

Posted by , from NY on Mar 24, 2015

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Comment from Hotel Management

Apr 28, 2015 by Heather

Thanks for taking the time to share your comments. I do hope that you choose to stay with us again if we are in your area of choice.

About the Sonesta Simply Suites PHI Willow Grove

Location 250 Business Center Dr, Horsham, PA 19044

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. A 24-hour fitness center, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Sonesta Simply Suites PHI Willow Grove. Free self parking is available. This Horsham hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 3 levels
  • Deli
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Willow Grove Station (5 km / 3.1 mi)
  • Parking: Free self parking

Room Amenities

Sonesta Simply Suites PHI Willow Grove offers 110 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers. This Horsham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property is professionally cleaned

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. The property is professionally cleaned.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Electrostatic spray is used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Philadelphia-Willow Grove
  • Candlewood Suites Philadelphia-Willow Grove Horsham
  • Candlewood Suites Philadelphia-Willow Grove Hotel
  • Candlewood Suites Philadelphia-Willow Grove Hotel Horsham
  • Candlewood Horsham
  • Candlewood Suites Horsham
  • Candlewood Suites Philadelphia / Willow Grove Hotel Horsham
  • Horsham Candlewood Suites
  • Sonesta Simply PHI Willow Grove
  • Candlewood Suites Philadelphia Willow Grove
  • Sonesta Simply Suites PHI Willow Grove Hotel
  • Sonesta Simply Suites PHI Willow Grove Horsham
  • Sonesta Simply Suites PHI Willow Grove Hotel Horsham

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.