City center stay
Within a 15-minute walk of this Center City hotel, you'll find Ben Franklin National Memorial and Reading Terminal Market. Philadelphia Museum of Art and University of Pennsylvania are also within 2 miles (3 km).
Renovated in 2020
A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 22 conference rooms, business center, and valet parking. WiFi in public areas is free.
Free WiFi, comfy beds
Boasting comforts like pillowtop beds and premium bedding, the 756 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, in-room massages, and hair dryers are also available.
Oct 15, 2020 by Customer Service
Anything less than an immaculately clean room is unacceptable, and I’m so sorry that yours wasn’t up to snuff. Please accept my apologies and give me the chance to make it up to you. If your travel plans bring you back to Philadelphia any time soon, I’d like to show you what makes us a favorite among travelers to our city. You can reach me directly at the hotel.
Aug 24, 2020 by Customer Service
Thank you for this perfect rating! We hope to see you again sometime soon!
Aug 5, 2020 by Customer Service
We appreciate the feedback, Sara. We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 69130 square feet (6422 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Philadelphia Downtown. Parking is available for a fee. A complete renovation of Sheraton Philadelphia Downtown was completed in May 2020. This 4-star Philadelphia hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Sheraton Philadelphia Downtown offers 756 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Philadelphia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.
Terrace Cafe - This restaurant serves breakfast and lunch. A children's menu is available.
Local - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Lobby Lounge & Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.