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4.3 out of 5

"The room was beautiful and the staff greeting us were wonderful. The exercise facility was clean and had all options from free weights to machines to ... " More

By a verified traveler on Mon 30 Dec 2019

Hotel Description

4.5-star luxury hotel near Rittenhouse Square

City center stay

A stay at this Center City hotel places you steps from Walnut Street and within a 10-minute walk of Rittenhouse Square. Kimmel Center for the Performing Arts and City Hall are also within half a mile (1 km).

Renovated in 2019

This hotel features 2 restaurants and a bar/lounge. Traveling on business? Take advantage of the 16 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Free WiFi, flat-screen TVs

In addition to free WiFi, the 306 guestrooms offer wired Internet and flat-screen TVs. Other amenities include minibars, room service, and premium bedding.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$200* Per night/room Aug 17 - Aug 18

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Corner (Prestige)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Magnifique Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sofitel Philadelphia at Rittenhouse Square ratings based on 21 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Philadelphia at Rittenhouse Square

Everyone (11) Couples (5) Business (1) Family (5)
5 out of 5

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 14, 2020 by Julia

Thank you for the rating!

5 out of 5

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 6, 2020 by Julia

Bonjour, Thank you for the 5/5 review!

3 out of 5
The room was beautiful and the staff greeting us were wonderful. The exercise facility was clean and had all options from free weights to machines to cardio. Location is excellent. Cleaning staff was sub par. They missed our first day and we had to call twice for fresh towels and amenities on day 2. Day three was check out and they attempted to service our room 2 hours prior to check out while we were still in the room.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 8, 2020 by Julia

Bonjour, Thank you for taking the time to provide us with this feedback of your recent stay. Please allow me to express my sincere apologies for the service oversights you experienced, as this i snot a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address the housekeeping issues with the team, and will ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention.

5 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 27, 2019 by Julia

Bonjour, Thank you for the 5/5 rating!

5 out of 5
Clean, great location, friendly service. Checkin was fast and easy. Loved the complimentary valet service

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 24, 2019 by Julia

Thank you for the rating and review!

4 out of 5
There were definitely some updates to the facility but rooms still show signs of age and wearing. The location and staff are all great and definitely make this a note worthy hotel.

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 10, 2019 by Jessica

Thank you for your rating! The continuous maintenance of our hotel is extremely important to us and we are currently working on additional improvements. I am glad our team made your stay enjoyable and hope we have the opportunity to welcome you again.

3 out of 5
No housekeeping came had to find someone to get us towels .then at 5:30 pm housekeeping showed up but by that time it was to late

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 15, 2019 by Jessica

Thank you for sharing your recent experience and for bringing this to my attention. I assure you I will be working with our housekeeping management team to prevent any future delayed service. I hope to welcome you back to an improved experience in the future.

5 out of 5

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Jessica

Thank you for your top rating!

4 out of 5
It was our second stay at this property and overall a very good choice. Good location near Rittenhouse Square, Staff is fantastic and accommodating, rooms are nice and clean, only thing missing was a pool for the little ones especially in the Summer but that's hard to come by in the city.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 9, 2019 by Jessica

Thank you for the rating and review!

1 out of 5
No fitted sheets on the bed. The towels aren’t soft & no one at the front desk has any idea what they’re doing.

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 21, 2019 by Jessica

I am sorry to see we were not able to meet expectations. Our bed is made up in a European style with a flat bottom sheet and then a duvet in a duvet cover, we are happy to add a top sheet upon request. This is the first comment we have seen on the softness of our towels and will be sharing this feedback with our laundry to monitor and correct, thank you for bringing this to our attention. I have shared your feedback on our front desk service with our manager and we will continue to work to improve our services. Thank you for taking the time to share your feedback.

About the Sofitel Philadelphia at Rittenhouse Square

Location 120 S 17th St, Philadelphia, PA 19103

Renovations + Closures

The following facilities will be closed from August 06 2020 to August 13 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Fitness facility

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16870 square feet (1567 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Sofitel Philadelphia at Rittenhouse Square. For a fee, parking is available. A complete renovation of Sofitel Philadelphia at Rittenhouse Square was completed in April 2019. This 4.5-star Philadelphia hotel is smoke free.

  • 306 guestrooms or units
  • 14 levels
  • 2 dining venues
  • 16870 sq ft of conference space
  • 1567 sq m of conference space
  • Built in 2000
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Philadelphia Intl. Airport (PHL) (16.5 km / 10.2 mi)
  • Train station: Philadelphia, PA (ZFV-30th Street Rail Station) (1.9 km / 1.2 mi)
  • Metro station: City Hall Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Philadelphia at Rittenhouse Square offers 306 accommodations with minibars and safes. Beds feature premium bedding. 37-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers, slippers, designer toiletries, and complimentary toiletries. This Philadelphia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11:00 AM.

Liberte - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Chez Colette - This brasserie serves breakfast and brunch. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 30 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer

Each guestroom is kept vacant for a minimum of 48 hours between bookings

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property will place an authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Fee for in-room wired Internet: USD 13.99 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 13.99 per day (rates may vary)
  • Valet parking fee: USD 59 per night (in/out privileges)
  • Pet deposit: USD 300 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Philadelphia Sofitel
  • Sofitel Philadelphia Hotel
  • Accor Philadelphia Hotel
  • Sofitel Hotel Philadelphia
  • Sofitel Philadelphia
  • Sofitel Philadelphia Rittenhouse Square Hotel
  • Sofitel Philadelphia Rittenhouse Square
  • Hotel Sofitel Philadelphia at Rittenhouse Square Philadelphia
  • Philadelphia Sofitel Philadelphia at Rittenhouse Square Hotel
  • Hotel Sofitel Philadelphia at Rittenhouse Square
  • Sofitel Philadelphia at Rittenhouse Square Philadelphia
  • Sofitel Philadelphia
  • Sofitel Square
  • Sofitel Square Hotel
  • Sofitel Philadelphia at Rittenhouse Square Hotel
  • Sofitel Philadelphia at Rittenhouse Square Philadelphia
  • Sofitel Philadelphia at Rittenhouse Square Hotel Philadelphia

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.