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4.2 out of 5

"Sttaf super professional!!! Front desk excellent, Isabel Ochoa was very professional!! Will give 5 stars to all of them!! " More

By a verified traveler on Sun 11 Dec 2016

Hotel Description

5-star luxury hotel near Reading Terminal Market

Center City stay

Within a 10-minute walk of this Center City hotel, you'll find City Hall and Reading Terminal Market. Pennsylvania Convention Center and Kimmel Center for the Performing Arts are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

WiFi, flat-screen TVs

The 301 guestrooms feature thoughtful touches like bathrobes and slippers, while sitting areas and coffee/tea makers offer the conveniences of home. 24-hour room service, WiFi, and flat-screen TVs are also available.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$289* Per night/room Dec 23 - Dec 24

Executive Suite, 1 Bedroom, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, Business Lounge Access (Guest Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (Guest Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Ritz-Carlton, Philadelphia ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Ritz-Carlton, Philadelphia

Everyone (5) Couples (1) Family (1)
3 out of 5

Posted by on Aug 31, 2019

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5 out of 5

Posted by on Aug 9, 2019

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4 out of 5
Staff was excellent. Hard to find were to leave my car for valet.

Posted by on May 11, 2019

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2 out of 5
Had to pinch myself to believe that this hotel belonged to the Ritz-Carlton group. The food quality and choice at the Club was barely at par with a Motel 6. Horrible! The hairdryer in the room was so gross, we had to use tissues to hold it, and the filter in the back was totally clogged with dust. The hotel has no personality, whatsoever. Will never go back!

Posted by on Feb 19, 2019

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5 out of 5
From start to finish, outstanding. I was only there one night so I didn't get to use some of the facilities but lobby lounge and breakfast were welcoming. Room was top notch.

Posted by on Oct 7, 2018

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2 out of 5

Customer service a disservice.

All the pretense of a luxury hotel without any. Unapologetically, check in couldn't deliver a king bed request an hour before check in, stating all were gone already. Many angry guest in lobby. Security doesn't exist. Had to call housekeeping twice for robe, only one in a double room? And ice machine broken. An SNL comedy sketch.

Posted by , from NYC on Jun 6, 2017

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5 out of 5

great!!!

Sttaf super professional!!! Front desk excellent, Isabel Ochoa was very professional!! Will give 5 stars to all of them!!

Posted by , from O on Dec 11, 2016

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5 out of 5

More than exceeded my expectations

Pros: Close restaurants, Quiet, staff, service
I stumbled across quite the deal at the Ritz while planning a short notice trip to Philadelphia. I've never had the opportunity to stay with the Ritz before, but have enjoyed other high end establishments over the years. I must say, my wife and I were truly impressed by the professional, courteous, and friendly staff. Nothing was missed, nothing too small, nothing questioned. I am now a fan and will be staying at other Ritz-Carlton properties in the future. Thank you very much for the best trip in recent memory!

Posted by , from Austin, TX, USA on Feb 20, 2013

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5 out of 5

A great experiance, would definitely stay again.

Pros: Close restaurants, Quiet
Cons: Poor breakfast
Everything from the door men to the room was fantastic. Very friendly, and very efficient.

Posted by , from Le Raysville, PA, USA on Jun 6, 2012

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4 out of 5

Great Hotel and Location

There were a few things that did tick me off somewhat for the amount of money I was spending and the brand / 5 star ratting attached to this property. Turndown service came to my room at 7pm and I requested her return in 30 minutes as I would be out for the evening. When I returned later that evening I discovered that turn down service had not been provided. Reading lamp on the desk was broken.

Posted by , from New Haven, CT on Apr 12, 2011

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About the The Ritz-Carlton, Philadelphia

Location Ten Avenue of the Arts, Philadelphia, PA 19102

Property Features

The Ritz-Carlton, Philadelphia offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Spa services, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury The Ritz-Carlton, Philadelphia. Parking is available for a fee. This 5-star Philadelphia hotel is smoke free.

  • 1 building
  • 301 guestrooms or units
  • 31 levels
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (16.1 km / 10 mi)
  • Train station: Philadelphia 30th St Station (2.6 km / 1.6 mi)
  • Metro station: City Hall Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Philadelphia offers 301 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 49-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

Aqimreo - This restaurant specializes in Latin American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Spa Services

Richel D’Ambra has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Couples treatment rooms
  • Sports massage
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 30 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • UnionPay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4.00 and USD 35.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.00 per day (rates may vary)
  • Valet parking fee: USD 55.00 per night
  • Pet fee: USD 150.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Philadelphia Ritz-Carlton
  • Ritz-Carlton Hotel Philadelphia
  • Ritz-Carlton Philadelphia
  • Ritz-Carlton Philadelphia Hotel
  • The Ritz Carlton, Philadelphia
  • The Ritz-Carlton, Philadelphia Hotel
  • The Ritz-Carlton, Philadelphia Philadelphia
  • The Ritz-Carlton, Philadelphia Hotel Philadelphia

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.