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 Philadelphia • 1 Room
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The Windsor Suites

4-star property
1700 Ben Franklin Pkwy, Philadelphia, PA 1-855-201-7819

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4.4 out of 5
Excellent!
See all 26 Travelocity Reviews

"property was nice, a bit outdated. too many mosquitoes in room " More

By a verified traveler on Sun 21 Jun 2020

Points Of Interest

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Hotel Description

4-star hotel near Pennsylvania Convention Center

Center City stay

Within a 10-minute walk of this Center City hotel, you'll find City Hall and Walnut Street. Pennsylvania Convention Center and Reading Terminal Market are also within half a mile (1 km).

Dining options, 2 bars/lounges

This hotel's 2 restaurants, 2 bars/lounges, and 24-hour fitness center are some of the featured amenities. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free WiFi.

Free WiFi, kitchens

The 155 individually furnished guestrooms offer free WiFi and comfy beds. LCD TVs come with cable channels, and other amenities include kitchens and refrigerators.

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$139* Per night/room Apr 14 - Apr 15

Studio Suite, 2 Double Beds, Balcony, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Balcony, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Studio Suite, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Windsor Suites ratings based on 26 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Windsor Suites

Everyone (14) Couples (5) Family (5)
1 out of 5
The guy at the counter was rude, he double charged my card and my room was paid for in full, he gave me a small room with locked doors and then degraded me to a cheaper room on a lower level. Worst experience I’ve had at the Windsor suites

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 2, 2021 by Tim Nolan, Director of Operations

Thank you for the review and the feedback. I am sorry that your experience was not as expected. I hope that you will give the opportunity in the future to exceed your expectations

5 out of 5
property was nice, a bit outdated. too many mosquitoes in room

Posted by on Jun 21, 2020

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Comment from Hotel Management

Jun 28, 2020 by The Windsor Suites

Thank you for the review and we are sorry you experienced. We are currently in the process of finishing new renovations to our skyline suites. Please come back and check them out!

3 out of 5
The room wasn’t ready upon check in and the lobby was full of people that had been waiting for over an hour for their rooms. I had a meeting that I was almost late for Because my room wasn’t ready on time.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by GR

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

5 out of 5
I loved that our room had a stove and fridge. On top of that the city view was very nice. Many things were walking distance too! The staff were also very nice!

Posted by on Dec 19, 2019

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Comment from Hotel Management

Dec 19, 2019 by Feddy

Thank you for the 5 stars and feedback! Glad to hear you enjoyed your stay and kitchen. We hope to see you again!

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by Feddy

Thank you for the 5 stars, we hope to see you again!

5 out of 5

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 25, 2019 by Feddy

Thank you for the 5 stars, we hope to see you again!

5 out of 5
Perfect location!! Service was fantastic! Great place for a short or long stay.

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 15, 2019 by Feddy

Thank you for the 5 stars and feedback. Glad to hear you enjoyed your stay!

5 out of 5
Location is great for museums with access to Rodin, Barnes and Philadelphia Art Museum

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 9, 2019 by Feddy

Thank you for the 5 stars and feedback. Glad to hear you enjoyed your stay and the museums around us.

5 out of 5
The hotel is a good walking distance from many attractions. The rooftop infinity pool was fun to swim in and had a great view. The staff were always pleasant and helpful.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 29, 2019 by Feddy

Thank you for the wonderful feedback! We do appreciate you taking the time out of your day and writing about your positive experience staying with us. We are glad you enjoyed your stay. We greatly appreciate if you can show your support on tripadvisor! We hope to see you again and when you do, please make sure to sign up via email as our Modus Friends member, you will receive a 10% discount on your next stay as well as an amenity.

5 out of 5
Loved that they had checkout people on our floor as we were departing. Several nice touches of extra service do matter.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by Feddy

Thank you for the 5 stars and feedback. Glad to hear you enjoyed your stay!

About the The Windsor Suites

Location 1700 Ben Franklin Pkwy, Philadelphia, PA 19103

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 13 to June 09:

  • Swimming pool

Property Features

The Windsor Suites offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1897 square feet (176 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Windsor Suites. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Philadelphia hotel.

  • 155 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 1897 sq ft of conference space
  • 176 sq m of conference space
  • Built in 1963
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Philadelphia International Airport (PHL) (16.9 km / 10.5 mi)
  • Train station: Philadelphia 30th St Station (1.7 km / 1.1 mi)
  • Metro station: City Hall Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Windsor Suites offers 155 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Philadelphia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

The Windsor Suites has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property only accepts credit cards for all bookings and onsite payments; cash is not accepted

Prepaid debit cards are not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards for all bookings and onsite payments. Cash is not accepted. Prepaid debit cards are not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 45.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Suites Windsor
  • Windsor Suites
  • Windsor Suites Apartment
  • Windsor Suites Apartment Philadelphia
  • Windsor Suites Philadelphia
  • The Windsor Hotel Philadelphia
  • Windsor Hotel Philadelphia
  • Windsor Suites Hotel Philadelphia
  • Windsor Suites Hotel
  • The Windsor Suites Hotel
  • The Windsor Suites Philadelphia
  • The Windsor Suites Hotel Philadelphia

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.