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The Windsor Suites

4-star property
1700 Ben Franklin Pkwy, Philadelphia, PA 1-855-201-7819
3.6 out of 5
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See all 10 travelocity Reviews

"We look forward to returning and spending more time at this beautiful hotel and surrounding area. Pool and sky deck are gorgeous! " More

By a verified traveler on Fri 12 May 2023

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Hotel Description

4-star hotel near University of Pennsylvania

Center City stay

Within a 15-minute walk of this Center City hotel, you'll find Pennsylvania Convention Center and Rittenhouse Square. Also, Reading Terminal Market is within half a mile (1 km) and University of Pennsylvania is within 2 miles (3 km).

Dining options, 2 bars/lounges

This hotel's 2 restaurants, 2 bars/lounges, and 24-hour gym are some of the featured amenities. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and valet parking. There's a seasonal outdoor pool on site, and laundry facilities and concierge services are also offered.

Deluxe Studio, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$164* Per night/room Jun 11 - Jun 12

Club Room, Multiple Beds (Skyline Club Level)

Bed Count 4 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Windsor Suites ratings based on 10 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Windsor Suites

Everyone (4) Couples (3) Family (1)
5 out of 5
We look forward to returning and spending more time at this beautiful hotel and surrounding area. Pool and sky deck are gorgeous!

Posted by on May 12, 2023

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Comment from Hotel Management

May 13, 2023 by Brenda

Hello Christina,Thank you for the kind words. We are also looking forward to your next visit.Safe Travels,

4 out of 5
X

Posted by on Mar 11, 2023

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Comment from Hotel Management

Mar 12, 2023 by Brenda

Dear Deborah,We appreciate your feedback. I hope you stay with us again soon.

5 out of 5
Everything about my stay here was absolutely excellent! Location, view, amenities, staff, Spacious room, service Everything!

Posted by , from LEXINGTON on May 30, 2022

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Comment from Hotel Management

Jun 11, 2022 by Chris Johnson- Director of Front Office.

Rickie thank you for letting us know all about your experience. Our team goes to great lengths to ensure your experience is a good. Please consider us again for your future travels.

2 out of 5
Property is weird and awkward but clean and convenient. Staff was very nice. Rooms are huge but amenities are minimal. Noisey but not enough to really keep you up at night. Many people stay there to go to clubs and enjoy the nightlife so if you’re looking for a chill quiet hotel this isn’t it.

Posted by , from washington on May 28, 2022

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Comment from Hotel Management

Jun 11, 2022 by Chris Johnson- Director of Front Office.

Thank you for letting us know about your experience and feedback. We at The Windsor Suites would love to invite you back to stay with us should your travels land you back in the city.

4 out of 5
The property appeared to have some rooms remodeled, however the furniture in the living room of my room was filthy and I could not utilize it because of how dirty it was. I was moved from the first room i was checked in due to it not being clean. I think the hotel can do a better job cleaning the furniture and updating the rooms….the staff however were awesome and speedy with fixing issues i may have had.

Posted by , from Philadelphia on Jan 11, 2022

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Comment from Hotel Management

Jan 13, 2022 by Front Office Team

Thank you for your feedback Shaunta. We will be addressing your concerns.

1 out of 5
Terrible customer experience

Posted by on Dec 17, 2021

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Comment from Hotel Management

Dec 17, 2021 by Front Office Team

Thank you for your feedback Willie. We will be addressing your concerns

4 out of 5
Balcony was only ok

Posted by , from Jersey City on Dec 7, 2021

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Comment from Hotel Management

Dec 7, 2021 by The Windsor Suites

Thank you for the feedback!

5 out of 5

Posted by on Sep 7, 2021

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1 out of 5
The guy at the counter was rude, he double charged my card and my room was paid for in full, he gave me a small room with locked doors and then degraded me to a cheaper room on a lower level. Worst experience I’ve had at the Windsor suites

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 2, 2021 by Tim Nolan, Director of Operations

Thank you for the review and the feedback. I am sorry that your experience was not as expected. I hope that you will give the opportunity in the future to exceed your expectations

5 out of 5
property was nice, a bit outdated. too many mosquitoes in room

Posted by on Jun 21, 2020

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Comment from Hotel Management

Jun 28, 2020 by The Windsor Suites

Thank you for the review and we are sorry you experienced. We are currently in the process of finishing new renovations to our skyline suites. Please come back and check them out!

About the The Windsor Suites

Location 1700 Ben Franklin Pkwy, Philadelphia, PA 19103

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 13 to May 1:

  • Swimming pool

Property Features

The Windsor Suites offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1897 square feet (176 square meters) and includes conference space. A rooftop terrace, a library, and tour/ticket assistance are also featured at the business-friendly The Windsor Suites. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Philadelphia hotel.

  • 170 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 1897 sq ft of conference space
  • 176 sq m of conference space
  • Built in 1963
  • Terrace on the roof
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: 30th St Station (1.7 km / 1.1 mi)
  • Metro station: Suburban Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Windsor Suites offers 170 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Philadelphia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

The Windsor Suites has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Prepaid debit cards are not accepted for any bookings or onsite payments

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Prepaid debit cards are not accepted for any bookings or onsite payments.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 45.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Suites Windsor
  • Windsor Suites
  • Windsor Suites Apartment
  • Windsor Suites Apartment Philadelphia
  • Windsor Suites Philadelphia
  • The Windsor Hotel Philadelphia
  • Windsor Hotel Philadelphia
  • Windsor Suites Hotel Philadelphia
  • Windsor Suites Hotel
  • The Windsor Suites Hotel
  • The Windsor Suites Philadelphia
  • The Windsor Suites Hotel Philadelphia

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 8:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.